Not what i Ordered......

Yes, a donut, and it’s clear there’s no room for a full size tire in there.

 

You need to deal with factory via Fna extracampionario liaison.
I’ve ordered a bunch of off menu stuff, and I always have pics annotated in Italian. Works well.
They tried 4 times to do paint to sample and failed. I even sent paint repair manual from PPG on how to mix. Nada.
They’re morons. I told them to send down the street to the “special” paint shop and idgaf what $ was.
Duh....we can’t do it.
Told me no on a few things over years. Never happened on any other exotics I’ve ordered.

 

The car will drive the exact same way as if it had the red, yellow or white tach. I wouldn’t worry about it. My GT3 and my Scud both had the wrong color tach and after a few drives it didn’t bother me any more.

If the tach color is bothering you, Ferrari might not be the brand for you. Hopefully that’s the greatest problem you face with it.

Good luck with your decision and the outcome.


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I can't read yellow or white tachs quickly. Black/white letters, or red/white. If you track, it makes a diff. All my old 911's got tachs rotated to 12 o'clock redline.
I want what I ordered. Period. I bought these cars when nobody wanted them as a style item. Ferrari doesn't need me now. OK. I'll suffer with a 720 delivered exactly how I wanted. Has a black tach, plus nice strip in race mode.
Ferrari needs to get back to basics too.

 

My friend ordered a red ferrari enzo
After 10 month he became a black one
The factory say take it or not
Thats true. 570000€

 

You signed a contract with the factory for a car with a specific set of features/colors and options. If they failed you on their end of the agreement, they need to do something to compensate for the lost value in the deal. The least likely remedy is to discount the car, the most likely is to negotiate with the dealer for something else of value. Shop labor and/or accessories will likely be the easiest thing to get from the dealer assuming there's something you want.

I'd keep the car, you'll fall in love with the tach after a while and try to get something else of value in the balance.

 

Lol, this thread still baffles me.

Most people get upset when their coffee isn't right. I'm totally flabbergasted at the amount of people that think it's ok to mess up the order on an exotic car and that the OP should just accept it.

Every single time you drive that car you'll look at the tach. It will be an eternal "**** you" from Ferrari. IMO unacceptable incompetence from a company that should strive for perfection in every facet of the purchase.

 

Totally agree

 

Nobody is saying that it's "OK" for the order to be wrong or that the manufacturer isn't at fault.

The question is how to handle a situation where the order IS wrong. What approach benefits the OP the most? We are in the .000001% of people on this planet who can own a Ferrari. The other 99.99999% would kill for an opportunity to own a Ferrari with the "wrong" color tach. People are starving to death every day. IMHO, A little perspective can solve this "problem" much more effectively than the (at a minimum unpleasant, at a maximum enraging) process of changing the tach.

seriously? That seems like a miserable way to live ones life.

 

I fully understand the problem and presented my solution. If it was me I'd refuse the car. I'd even wait for a correct one if I had to but I wouldn't "settle" for anything else. Perhaps I'd compromise and let them swap out the tach if they offered. Did they even offer that? Seems to me he is just being told to pound sand.

I would be very cordial about it but I'd exercise my right to cancel the contract if they didn't fulfill their written obligation. It has nothing to do with starving people or perspective or how many can afford one. He ordered something specific and they didn't deliver. Period. There are many, many other options out there. I'd do the same thing if it was a Honda.

I think it's odd that after paying 300k+ for a car it is "miserable" to not want to look at a mistake everyday. I bet if someone commissioned a $300k sculpture from me and I screwed up the color only to tell them to "live with it" most here would be screaming bloody murder. In fact, I'd be lambasted and berated to no end. Imagine, "Sorry your sculpture is blue and not red. Don't be so miserable and learn to like it." Lol, c'mon. That doesn't hold water.

Why should Ferrari be any different?

As much as I love Ferrari I think some here treat the company like it's their one and only hot girlfriend. She can abuse and give you **** as much as she wants day in and day out. You are so whipped you're afraid you'll lose her. It's like being in a relationship with a stripper.

 

I can certainly understand these views. I don't think anyone is thinking "just live with it," but more, "what can be done to satisfy the customer," regardless of what that entails. Certainly refusing the car and re-queuing for a new spec is an option, albeit a lengthy one. Swapping the cluster is another. Perhaps preferred consideration on a future order, service, or swag would satisfy CanAmFan instead. Ultimately, Ferrari, et al. need to make CanAmFan happy with his purchase and build the relationship. Whatever you decide, I hope you enjoy your Ferrari.

 

I have not ever ordered a Fcar but I have ordered couple Pcars. The salesman was very, very specific about the orders. I believe he got back to me at least twice with the specs to be sure they were exactly what I wanted and I did not want to make any changes before the lock in date. I can’t believe that a Fcar salesman would be less responsive - maybe the reason the salesman is no longer there.
I would think the Fdealership would make every effort to rectify the errors. But in the end if you want exactly what you ordered you will likely have to wait for a new slot.


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I ordered a Maserati from my local Ferrari / Maserati dealer a couple of years back. When I arrived at the factory, the piping on the carpets was the wrong colour. Turned out that the colour I had specified wasn't actually on the list (for some weird Italian reason, carpet piping to match the colour of the particular upholstery colour I had chosen was not an option!), so they had substituted the nearest available shade. When I queried it with my dealer, he said straight away not to worry, he would sort it out when I got back to the UK, at his expense. I took the car in when I got home and he had the carpets re-trimmed at a local trim shop to match the upholstery, lending me some spare carpets for the 3 days it took to get it done.

That's how it should be IMO.

 

Carrrs of Exeter, before anyone asks.

 

While on the Car Guy 2017 tour, including the Ferrari factory, a guy in the group mentioned he had a 488 spyder on order with some very specific items, and he had been waiting almost two years for the car. He had been a very happy Porsche driver for many years, but decided to go Ferrari this time around. We noted the build sheets accompanying cars down the line and the guide mentioned numerous times how that build sheet was repeatedly checked to ensure everything was perfect for each car. Before we wrapped up the 11 day Car Guy tour he got word that the car had been delivered to his dealership. We were all excited for him and I asked him to give me updates after getting the car. He wrote me just a couple days after returning to tell me that after his almost 2 year wait, the car didn't have the correct seats. He specifically ordered electronically adjustable seats so he could adjust seat height, which was critical for him, but it was delivered with a manual seat with no height adjustment. He literally couldn't drive the car comfortably and had to refuse it.

I can't image waiting that long and spending that much, only to have such a blatant error ruin the experience. He's back in the que, but it will be months before he can hope to get the correct car delivered. I'm amazed that this is, apparently, a very common thread in special order cars from Ferrari. Why is it so difficult to review a spec sheet and get it right on the production line?

 

Amazing. It pisses me off and it isn't even my car. I can't tell you how many sleepless nights I had about my car delivered incorrectly. The other frustrating thing is, there is no way to be certain until the car shows up at the dealer. Seriously? there is no way someone can just check and confirm at the factory? And yes, some may think it's stupid (and I couldn't care less what they think), but I want everything done at the factory and reflected in the official record and on the build sheet. That's where the car is born and it should be done correctly there, not fixed at the dealership.

 

You are not wrong, but that's not practical. One of the dealer's role is to correct minor mistakes. People are human and will make mistakes until the end of time. Many cars get damaged in transit, are fixed at the port and you would not know. Your own car may have had a minor scratch or dent in transit and fixed at the port - you will never know. And, this is not just a Ferrari issue.

 

Totally agree, Dave. I’m referring more to issues as described above. More specifically, issues with options when the car was built incorrectly at the factory. The build sheet and the factory records will not record that the dealer essentially corrected the matter. If the dealer changes out seats but the factory archives and build sheet reflect something different that would be an issue for more me (maybe not for some).

 

OK, so in this case (wrong tach color), you would rather have a new car built, wait 2 years (with a possibility of something going wrong again) so the paper work would be correct? Hey - I'm about as OCD as it gets but as long as the car was made right, I'm keeping it. The dealer would provide paperwork explaining the swap - that is all the documentation I would need.

 

Yeah. It would bother me. For that kind of money, it should be totally satisfied. Also, for the kind of money, anyone deserves to be as particular as they wish.

 

It seems to me that in the earily times the cars did not necessarily comply with the build sheet at least for Porsche. I purchased a new very late 1973.2 911T and the car came with several 911S upgrades. So many that one time I was talking to the tech at the dealer working on the car he said, "I know the car says it is a T but are you sure the badging is correct it has most of the S options on the engine and suspension". The new car sticker made no mention of any of the S upgrades except for the bumber trim and front spoiler so I assume the build sheet was the same as the new car sticker? Later I was told by other Porsche techs that at the model year end often Porsche would just upgrade models if they didn't have the parts for the more basic model. That is they would put S parts on a T but not T parts on a S. Perhaps that was also a practice with Ferrari?

 

If you can prove what you ordered and it's on the invoice, then I would not pay the balance. If Ferrari said tough luck I would never buy from them again. Luckily my 2015 build was ok. I would have been livid if it came back incorrect after all the time spent on it and the the long wait.

 

To be fair the LED is pretty important part of the car on resale in my opinion, so in his eye's it may as-well have come with no engine - it's not what he wanted. I would reject it too!

 

Surely it is not beyond the ability of a dealer to get hod of and fit a replacement wheel to the correct spec.