Service at RTGT

They did a bunch of work for me a few months ago, and I felt the service was fine. Were you dealing with Cheyenne?

They're not Lexus, let's put it that way... but that's not a bad thing, either. I never spoke to a tech at Lexus, whereas Terry comes out and talks with me, and I really trust him. He also did a good job of figuring out what I actually needed at this service, rather than just doing "everything" including stuff I had done fairly recently.

So, overall, I couldn't be happier with my interactions with their service department. Ferrari service is a little bit different than dealing with a mass-produced automotive appliance like Lexus, so I suppose it depends on your expectations.

 

RTGT used to do an annual trackday at PIR. At the most recent two events, I was surprised by the super young age (maybe 20) of the mechanics and their lack of professionalism. It didn't fit.

Craig Nelson at the Jag Shop in Portland is a great option.

 

Terry was at the last track day I was at. My brother managed to blow a seam in the radiator in my 612, and Terry was on hand to see what he could do about it. 160-170 on the back straight, lap after lap, generates some heat! Quite a ride, though... I actually think it was worth it.

 

I second Craig at the Jag Shop. Does great work, will take time out of his day to talk to you, and doesn't charge an arm and a leg.

I had similar experiences as the OP with RTGT. Very friendly but no return calls and/or follow-ups. They took a month to give me an estimate and they came back with $8k for a subwoofer for my F430.

 

I believe that there was a bit of turnover in the shop a short while ago?

 

Can you be more specific? The website still shows the same people that were there a few months ago.

 

Perhaps my short while ago was longer than I thought? Trying to remember what I was told?

 

There has been some turnover in the service manager job, but that's all that I know of.