I watched my new, filthy dirty disgusting, Portofino arrive off the truck. | FerrariChat

I watched my new, filthy dirty disgusting, Portofino arrive off the truck.

Discussion in 'California/Portofino/Roma' started by blu308qv, Mar 17, 2019.

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  1. blu308qv

    blu308qv Formula Junior

    Nov 12, 2008
    277
    Florida
    #1 blu308qv, Mar 17, 2019
    I have been so eagerly awaiting the arrival of my new Portofino from the factory. I have owned several Ferrari’s, but this is the first time I ordered a new car from the factory.

    On Friday the dealship confirmed that the horseless carriage was delivering the car on Monday. On Saturday, I happened to be at th dealship by coincidence and the horseless carriage had arrived early with my new Portofino. It was coming from the port in GA. I was so excited to see the car and saw it right as it was coming off the truck. The dealership warned me that the car would not be clean. Well, that was an understatement. I expected it to be dirty on the outside, but when I saw the interior, I get a sick feeling in my stomach. It was a filthy disgusting mess on the inside. The seats did have covers, fortunately. But they just had small paper sheets on the floor and there was literally black mud ground deep into the carpets, with big black muddy boot prints on the door panels, pedals, door jams and carpet. Also, there was black muddy hand prints all over the interior of the car. I could not believe it. The dealship assured me that this is normal and that the car would be perfect once detailed.

    I’ve seen new Toyota’s coming off the trucks. The body panels are carefully covered in white shrink wrap on all the high points of the panels. The interiors have the carpets completely covered in plastic wrap, and the seats and steering wheels are all covered. Any aluminum parts, like door jams, have clear plastic wrap on them so they are not scuffed.

    I see new corvettes on the trucks with full white body covers with little plastic windows and special covers on the rims.

    Does anyone know why Ferrari would not do the same? Or, do they, and my car was just a one off. It seems that if Toyota can take these precautions with $20k cars, and Chevy can protect corvettes, that Ferrari could do the same.

    I’m sure the dealership will get the car in perfect shape and I will be very happy, but I wantd to see if anyone else had information that they could share.
     
  2. clockem

    clockem Formula 3

    May 18, 2009
    1,117
    Chicago
    Full Name:
    Gary
    #2 clockem, Mar 17, 2019
    Sorry to hear this. Make sure the paint is perfect before you pick it up. If this is how the inside arrived imagine what happened to the exterior. Hope you took pictures. I would send them to FNA and have them explain how they deliver $300k cars like this.
     
  3. bob_Uk

    bob_Uk Karting

    Oct 13, 2016
    100
    #3 bob_Uk, Mar 17, 2019
    I went to see my car when it was still in the compound and it was not ideal. It was mainly things like marks on the paint and on the seats. I took pictures and just reminded the salesman I expected it to be detailed before it went to be wrapped or they would have to pay to have it fixed. It was all fine when it was checked.

    Better than the Fiesta I had once which arrived with a hand print in the bonnet and which the dealer refused to fix saying it was acceptable! Ford gave me my money back in the end...
     
  4. tomc

    tomc Two Time F1 World Champ

    Apr 13, 2014
    25,892
    DFW, Texas
    Full Name:
    Tom C
    #4 tomc, Mar 17, 2019
    Man, what a buzz kill. What color combo is your Porto? I'm sure dealer will make it right.
    T
     
  5. 09Scuderia

    09Scuderia Formula 3

    Nov 20, 2011
    2,423
    USA
    Full Name:
    Max
    #5 09Scuderia, Mar 17, 2019
    don't worry about it. Just needs a good detail...your dealer will take care of it. Don't let this take the edge off this wonderful experience.
     
  6. Wade

    Wade Three Time F1 World Champ
    Owner

    Mar 31, 2006
    32,793
    East Central, FL
    Full Name:
    Wade O.
    #6 Wade, Mar 17, 2019
    Images of dock jockeys at the ports. :(

    Ferrari is so protective of its trademarks, one would think they'd do the same for their products as well. Proactive, not reactive (e.g. clean-up crew).
     
    Dave rocks likes this.
  7. TheMayor

    TheMayor Nine Time F1 World Champ
    Rossa Subscribed

    Feb 11, 2008
    98,758
    Vegas baby
    #7 TheMayor, Mar 17, 2019
    The reason those other cars come with covers is they are TOO CHEAP to do the dealer prep Ferrari gives before they release a car. They run them through a car wash with Camrys and Camaros and voila' -- there is your car.

    Those cars sit in customs and at FNA before being picked up. All Horseless Carriage wants to do is deliver it without damage. The dealer warned you. You wanted to see it.

    Be careful what you wish for.
     
  8. LI2782

    LI2782 Formula Junior
    Rossa Subscribed

    Jul 19, 2010
    916
    #8 LI2782, Mar 17, 2019
    that paper wrap does more damage than anything.I wouldn't worry about it, I am sure the car will look good at pick up.
     
  9. ryalex

    ryalex Two Time F1 World Champ
    Consultant Owner

    Aug 6, 2003
    24,974
    Las Vegas, NV
    Full Name:
    Ryan Alexander
    #9 ryalex, Mar 17, 2019
    Have you watched a baby being born? We end up keeping them around. ;)


    See also, "don't watch the sausage being made."
     
  10. GlowRed

    GlowRed Formula Junior

    Mar 2, 2012
    259
    West Midlands, UK
    #10 GlowRed, Mar 18, 2019
    When my Portofino arrived, I asked for it to be left as it came off the truck as it was going straight off for a detail and PPF.

    I went to see the car and the outside was filthy with road salt all over the front. I was amazed that Ferrari do not protect the car when transporting.

    Lamborghini, Audi and Range Rover protect their cars when transporting them.
     
  11. Mimmo Blue

    Mimmo Blue Formula Junior

    Apr 17, 2018
    322
    Stoney Creek, Ontario, Canada
    Full Name:
    Dom
    #11 Mimmo Blue, Mar 19, 2019
    I can't believe Ferrari is not protecting the cars these days. My parents visited the Ferrari factory in Maranello in 1984 and it was the first time I saw pictures of cars with plastic wrap on body panels and molded Styrofoam bumpers hanging on the fender wells and doors.
     

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