I ordered back issues in April and of course have yet to see anything at all so after many emails and no real resolution I called their customer service at what I thought would be a UK office and after a lengthy conversation that went nowhere, it turned out that Dennis Publishing has outsourced that to a firm in India and the guy on the other end of the phone was clueless. To absolutely no avail I tried to explain to him that we too have a magazine and we too routinely receive back issue orders and we too have to manage the logistics of sending them...but it was like talking to a wall. I tried and I thought they would perform but nope.
I live in Ireland and certainly have doubts I will renew my subscription. Like most here took half a year to get started after multiple emails, every issue has not arrived and needed me to contact them and my back issue request ignored. The best though is today's request to give them the exact date that I have received each copy. I think it's a reasonably good magazine although the fact that my local ferrari dealer has a copy 4 months before me is perverse.
I live in Ireland too and order mine through Newsstand.UK and havnt had a problem yet. Maybe that's the way to go?
Wait. They want you to give them the dates you received each copy? Well, I guess if you're like most people you log in your magazines as you receive them. Their response should have been: "We regret that you've had difficulties receiving our magazine. Please tell me which copies you're missing and I'll personally see to it that they're sent to you today by courier. And here's my name in case you have problems in the future."
Indeed, issue nr. 9 is published and at the newsstands. Again, i'm very curious when it will arrive by us, subscribers. Ever or Never. The first are already on Ebay: https://www.ebay.nl/itm/Enzo-magazine-9-AUTUMN-2019-Ferraris-V8-Road-Racers-Hybrid-Future-Berlinetta/254301569667?hash=item3b358e0283:g:fEsAAOSwg5tdMEaZ With 'more than 10' available looks like the complete printrun went to this seller...
Available now in the UK but probably only at WHSmith at airports, rail stations and motorway services: Image Unavailable, Please Login
Arrived today! Together with Octane which makes sense distribution wise . Image Unavailable, Please Login
Hopefully that's a sign that they have changed their delivery / distribution process, and we should start getting our new issues in the same calendar year that is stamped on the cover !
Christmas and birthday and everything else all in one day today: I received Enzo #9. Incredible. (PS: #8 never arrived so just a few days ago I had to buy a copy at a newsstand in the UK...…..). Marcel Massini
It's a pure lottery, Nothing else. And nobody is really in charge. They don't even reply to mails. Marcel Massini