Lusso Nightmare

One minor note: As a "compensation" for all sh*t Autoropa has done to my FF, I was "offered" to upgrade to a GTC4 Lusson. Now I did not take that "offer" since when I made my calculations I would end up with spending even more for less (read: I think they tried to compensate themself instead of me, by letting me pay the paintjob and all the costs a bit "hidden" of course...). Now reading all this problems with the PTU and GTC4 Lusson, I think I made the right decision from this perspective too.

I have already had costs about $30.000 to "handle" all things with my current FF, which now is re-painted. Poring even more money on Autoropa, when I had NO compensation what so ever from them for all problems Autoropa introduced themself, is simply not the way I do business - as said above: There are options out there - let's figure them out instead of Ferrari!

 

That would be nice, but there is zero chance Ferrari would comment on this publicly.

 

If you want to get your dealer to act, on the Ferrari web site there should be a email address to contact Ferrari in Italy.

Italy dings dealers when customers send emails to Italy. I know I did it once and the dealer acted in 24 hours.

As noted above the factory has no interest in dealing with customers. They view the dealer is responsible for the customer.

Let’s face it, if you sold everything you produced every year, why would you care what the customer thinks.

Keep on sending emails to Italy daily if you want, they likely won’t respond to you but your dealer should.

 

Sorry to hear this. I just got my LussoT for 4 months, I don't drive it very much, just 2000km. Everything is fine now, But after reading the posts of you and several others, I started to worry. This is my first Ferrari. I don’t know if LussoT has a similar problem(LussoT have no front gearbox & PTU), But it seems that this car is not suitable for daily use. Maybe I should also sell it at 50000km or after 3 years.

 

All very unfortunate, I put 42,000kms on my FF and had very few issues, minor things like seat belt extender. Then my CaliforniaTHS had 6 or 7 thousand km and my V12 Lussso was bulletproof as a daily for the year I had it; fingers crossed for the new LussoT. Anyhow I was at a Corsa Pilote event and the cars took such a beating I was amazed and completely impressed with Ferrari reliability. Anyhow back to your point, things can happen and the dealers and company need to step in. I know for a fact that Ferrari and our dealership has stepped in to fix these situations in the past and make it right.

 

My experience of the T is that its never missed a beat and is highly suitable for a DD (though it's a bit big in London).
50,000 Km and three years old would be considered a huge usage on an older Ferrari but I think well within the comfort zone these days.
I really feel for the OP but think they are the exception rather than the rule. FNA not covering themselves in glory.

 

So sorry to hear of your frustrations. I’m so sorry .
Your car appears to be a Lemon unfortunately . Your dealership is a Lemon too it appears.
Are there any national Lemon laws for consumers in your country ?
Here in Australia...Consumer Rights deem that we are expected to have evidence of a product delivering a service in line with what it costs. ( this is a very concise bottom line version ).
It is true that if the Dealership supports you and if it is efficient and genuinely “cares” about you than the brunt of frustration is lessened. Your dealership seems to have let you down.
I’m so sorry mate !

 

Hi! Well I can tell you I have all the same issues as OFFICELINE. PTU replacement, Rear gearbox replacement and a couple of 1000km's later AGAIN rear gearbox replacement.
I have had numerous problems of which battery issues, (even when left daily on the charger (Like a Tesla lol)), the door wouldn't open anymore. Plus even worse, my engine made noises. They claim to have fixed it and after my PTU broke it came back and they told me they have to replace the whole engine.
Car is in the shop for the god knows how many time. Now since 3rd of june.. So already 2 months.
Now they claim they have to change valve push things. Not sure what.

I can't believe they let a piece of **** like this out of the factory. My car is a nightmare. I don't want it anymore.

And AS WITH YOU, the offered to compensate me by buying an F8 tributo.. Meaning I would have to pay more because I will be left with a big hole in my pocket because nobody wants to buy a second hand lusso with 1 PTU replacement, battery replacement, engine problems, 2 gearbox replacements..
I believe they are treating me like garbage. Something I would have never expected from a brand like ferrari. Therefore I will be asking for compensation. If necessary the hard legal way.

 

Asthenia what you are going through is so unacceptable and like you my time with the Lusso has been ultra frustrating. I can’t even believe I’m saying this but this may be my last Ferrari. I will keep it until the warranty is up in March 2020. Then it might be on to a DBS Superleggera....

I am almost 2 months out of service during the summer. A huge bummer....Not sure if another manufacturer is the answer but with so many options out there Ferrari needs to make sure their customer service goes above and beyond....They just don’t seem to care and take their customers for granted....


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Yeah this **** has to stop. Still waiting for compensation.. car is in shop since 3rd of june
Almost 8 months in total on 16 month ownership

 

I have to say depreciation is bad enough on Ferraris and when you add these member's experiences, it has to absolutely destroy the market.

I've been looking for a FF or even a Lusso for a daily driver, but this has given me second thoughts.

 

I got into this car accepting the depreciation. I was gonna drove and needed 4 seats. When I traded my 458 there was no other option. Wanted (needed) another Ferrari. This has soured me on the brand.

Nowadays with production of all exotics ramping up depreciation is the norm. The AM DBS is looking really good right now when my warranty is up with the Lusso in March. What’s the point of owning these cars if their stuck in service. Will the AM be better? Who knows. Can’t be worse....

Ferrari needs to listen....


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I can't imagine the frustration of having a car out of service for so long. For anyone needing their cars repaired, it's gonna be bad soon with Ferragosto coming up.

Hat off to Porsche for taking good car of their customers. It's too bad that Porsche sports cars don't have large cargo capacity. Now that C8 has enticed my interest in Corvette, maybe I should add another shooting brake in the form of a Callaway C7 Z06/ZR1 Aerowagen. If something goes wrong with a Corvette, at least parts should be cheaper and there are 4200+ dealers here in the States to boot.

 

I don’t agree when it comes to Porsche. I have not been back to the Porsche brand since experiencing the worst build quality and dealer service of any car brand I have ever owned. Totally unreliable car with multiple engine parts failures, oil leaks, and suspension failures. Dealers caused more damage to the car while carrying out repairs - including cracking the crank case. All of the repairs were under warranty but they denied responsibility for the crank case, saying it was due to user misue - in particular over tightening bolts. As they were the only ones who ever touched those bolts it had to be them, but they insisted it was not. Nonsense. Bad car. Bad dealers. Sold it and never went back to the brand.

Years later, when I replied to a marketing invitation from some bloke called Chris something, who then lead the marketing arm of Porsche Cars Great Britain, by saying I would never buy the brand again, he asked his PA to reach out to me to find out what happened and seek to resolve my complaints. She did reach out. I responded with the full story. The only I reply I got was “I trust you will find things have improved if you come back to the brand”. That was it. Nothing of substance. No real apology. No explanation. No offer of compensation or other goodwill gesture. Car off the road for months on end, only to come back with a different broken part and more problems and another trip back to the shop.

Nothing to back up the empty words. Terrible. That PA and Chris (who didn’t care enough to do anything but delegate to someone who really didn’t care) really showed me that the Porsche, the manufacturer, didn’t care.

I feel the pain of those experiencing similar bad will with Ferrari. I have no explanation as to why some have faultless cars and faultless service. But others have lemons and dealers who don’t care and a factory reaction that is non-responsive (or blames the owner).

Would be very interesting to hear Ferrari’s account of these recurring problems on the Lusso and why the terrible experience some owners are having in simply trying to get what they paid for - a fully functional car that is not in the shop all the time. Perhaps it is futile to expect perfection from every complex machine they make, but it is how they respond to and resolve problems when they arise that defines the brand - and either commands or destroys customer loyalty.

 

+100% on Porsche, the bore scoring on their 997 engines was never properly dealt with or admitted too.
Friends of mine had horrible experiences with dealers and with Porsche Cars Great Britain.

I had a Mercedes SL55 AMG (bought approved used) that was the least reliable car I have ever had. Endless faults though the dealer was excellent and supportive, that's what makes a huge difference.

 

Fwiw 2k miles on a Perf Spider and completely reliable so far. Not one issue. I couldn’t say that about any Ferrari I owned. Or bmw.
And dealer is a joy to work with.

 

Well my "nightmare" (not compared to others and certainly not in the grand scheme of things) is over (or on hold).....get my car back this evening with the new PTU and test driven....

I try to have a positive attitude about all this car stuff....10 years ago I probably would have been yelling and screaming at the dealer.....as I get older there are many more important things in life....this "hobby" gets less important.....

 

Lovely things Ferraris, but in the end just metal.

 

Strikes me that the really bad cars are very closely linked (in most cases) to uncaring and or unresponsive dealers. Can't ever imagine any of that would be allowed to happen at Meridien Modena in the UK who just won 'Global Dealer of the Year'. They make owning an absolute pleasure.

 

so you'd get to keep your car and get a compensatory f8 for free or am I reading this wrong?

 

If you're looking at AMs, then you should get the Vantage. It's better than the DBS.

 

Only 2 seats. I have little ones. Need to put car seats in it....


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TO bad. General Motors dont make a shooting brake style car...i bet they would sell.

 

In the US most states have Lemon Laws to protect consumers from bad cars. Does Belgium or the EU have such laws?

 

No.