My horrible experience with EAG (European Auto Group), San Antonio.

Hole? I got art hooked up with miller. Id say there is no hole.

 

I have to also agree here. I am looking to do a conversion on my F430 but don't want some forum warrior to look up if I got a 10% discount, verify if I was sent the correct clutch or not, etc. Extremely unprofessional. This is a $30K service....no floor mats, broken straps, etc. is unacceptable. Period. Not sure why the OP cannot voice his opinion without everyone getting defensive...

 

If you are worried about a forum warrior you are not serous about actually getting a conversion.

 

late reply. I agree with Mayor. A lot of first time posters post in the vetrano thread. Doesn't make their motive suspicious.
https://www.ferrarichat.com/forum/threads/avoid-la-scuderia-rossa-orlando-vetrano.522821/

 

agreed. can't just dismiss a first post even if that post was complaining about some dealer/indi. especially if there had been a pattern.

 

Agree 100%, I don't think he realizes how unhinged his responses are and his behavior of attacking everyone that has a different opinion is off putting to say the least, after 13 years on fchat I have finally found someone to put on the ignore list.

 

Perfect- then peanut galley gets frustrated when they have mo box to stand on.

 

So far, I see a customer that had a bad experience and a list of grievances.

Some things you can't fix no matter what (time loss).

Some things to me are fixable, What's left is Art to literally send a box that includes the following

1. A new set of OEM 360 floor mats ($265)
2. Some Bolts ($10)
3. Paddle hole covers (I'm sure Art has a stack of em on the bench)
4. A 'newer' clutch. ($650)

What am I missing here?

 

I see a business not well run with customer service, which I think we can all agree on.

I don't know Art at all. I literally never had any contact with him, so no bias from me. I have seen; however, @ttforcefed personally help 2 folks sort out things with Art.

So that's why I was surprised the OP didn't seem receptive to ttforcefed's help.

I think the OPs responses show the thread's point is more to 'punish' Art and his business rather than resolve existing issues. So with the 'bomb' dropped already, so to speak, the OP has long abandoned any hope in reconciliation. The bigger the victimization and damage, the more gravitas the post has. So justice is served in the OPs mind by the loss of business Art may suffer from his claims.

We have to bear and repeat it - every story has two sides. In the many years of Fchat, rarely have I seen issues be entirely one-sided. Usually, the truth is somewhere very much in the middle, as Rob Lay alluded to.

@ttforcefed, Art may be well served to give his perspective, or if he confirms the OPs story, I would say the best advertisement is for Art to make the OP whole (give him that box I mentioned above)

 

You’ve suggested this guy is a felon several times. Do you have a conviction record to post? If you’re right then post it up. If you’re wrong then perhaps talk to someone about what publishing info that someone is a felon might mean.
(The guy might be horrible to do business with and the thread will bear that out. Different issue).

 

You mean 430 Floor mats .


Regarding #4. What if Art feels he did indeed send him his clutch? Where is he going to find a “newer” clutch from?

I think the best thing to do is give Circle K $800 and have the clutch sent back. Afterall, Art agreed in the beginning the clutch was still good. I’m sure he can find a use for it.

Also, TTForce already offered to send $800.

I just find it odd a car was sent in for a $30k niche manual conversion parts/service, which we all know is EAG’s specialty, but we’re here arguing about floor mats, bolts, and a used clutch worth about $1000 in total.

The $30k conversion job is FINE. Perhaps even fantastic! Why are we talking about $1000 worth of mishaps that are outside of the main objective?

So what are we really discussing here? The fact that a shop isn’t perfect? The fact a shop can lose and misplace things? EAG isn’t a Ferrari dealership. They’re a small shop with a handful of guys running around trying to get things DONE. Which means things are hectic and probably disorganized. I’m sure the floor mats and bolts arent being sold on the side on craigslist.

 

I love bradan like a brother. About 8 months i asked him if my f40 mats were there because i cldnt find them. He looked around his shop and said no. Recently Bradan’s neighbor next door had a fire and bradans shop suffered some smoke. Bradan decided to move to a new location and in moving he found these:
Image Unavailable, Please Login

 

Art wld 100 percent buy the clutch back even though he has sworn on his daughter that its the same one that belonged to the op. He wld be dumb to pay $800 for it, especially since its the same clutch.

 

you think your post here helped your case? if i were Art and saw your post i too wld have cut off communication with you

 

so what is the final verdict on the conversion, everything else aside?

 

Nothing public is wrong to post. I won’t spend much time looking but If it’s easy I’ll throw it up here. Thanks for heads up.

 

I received horrible service from EuroCar buying a Scud 7 years ago. I could go on and on about the BS I went through to get the car. But at the end of the day, I came for the car and got the deal I wanted. I didn’t go for the service. My invoice doesn’t say, “Eurocar licked my balls - $1000.” Its says, “430 Scuderia + Tax.”

I’m not saying BS didn’t happen here. I’m just saying, lower your “service” expectations for an up and coming business that is still trying to figure things out. If you got what you paid for listed in the invoice, consider yourself lucky being an early adopter and just enjoy your car.

 

whoooa compadre, you didn't prove anything. you repeatedly asked for discounts and you got a discount.

 

has nothing to do with kevin's clutch, does it? or the conversion. the only reason anyone wld bring this up is to slander. there have been far more satisfied and happy customers than the 4 who are unhappy. Where has BrandonE been since his last posts? this has collusion all over it.

has anyone said Art stole a customers car?