EAG, the good, the bad, and the ugly. | Page 2 | FerrariChat

EAG, the good, the bad, and the ugly.

Discussion in 'Ferrari Discussion (not model specific)' started by TheNewEAG, Apr 6, 2023.

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  1. PPW

    PPW Karting

    Oct 4, 2019
    132
    You really can’t make this stuff up


    Another failed attempt at appearing to be legitimate or attempting to rectify issues. After 10 of these failed attempts, you think they would hang it up.


    For any new prospective customer, I’d be more interested in financials to see if the company is going to stay afloat long enough to get their car done or if it’s more robbing Peter to pay Paul….
     
    GatorFL and imahorse like this.
  2. ttforcefed

    ttforcefed F1 World Champ
    Rossa Subscribed

    Aug 22, 2002
    19,218
    Hard to run a business when clients like you agree to something and then execute a charge back. Just sayin.
     
    technom3 likes this.
  3. rob lay

    rob lay Administrator
    Staff Member Admin Miami 2018 Owner Social Subscribed

    Dec 1, 2000
    63,354
    Southlake, TX
    Full Name:
    Rob Lay
    based on how he's handled everything so far he's got a bunch of relevant experience, I don't think anyone is that gifted with no experience.
     
    Texas Forever and ttforcefed like this.
  4. Andy348

    Andy348 Formula 3

    Nov 4, 2007
    1,252
    Canada
    Full Name:
    Andy
    As someone who has at least partially followed the EAG drama on this forum, I am happy to see an attempt to move things in a new direction. It's always sad to see significant demand for a product but botched execution of providing it.

    It takes guts to lay it on the line, admit where you were wrong, and attempt to address the problems. I commend Chris and EAG for taking this first step. Hopefully it pays off.
     
  5. ttforcefed

    ttforcefed F1 World Champ
    Rossa Subscribed

    Aug 22, 2002
    19,218
    Chris is the real deal, and so is John.
     
  6. Texas Forever

    Texas Forever Eight Time F1 World Champ
    Rossa Subscribed

    Apr 28, 2003
    85,557
    Texas!
    Are you an investor or a fan?
     
  7. ttforcefed

    ttforcefed F1 World Champ
    Rossa Subscribed

    Aug 22, 2002
    19,218
    Just a happy repeat customer.
     
    TheNewEAG and Texas Forever like this.
  8. TheNewEAG

    TheNewEAG Rookie
    Sponsor

    Mar 22, 2023
    47
    Full Name:
    EAG USA
    Good question, I have owned several businesses. My most significant success has been in the small arms manufacturing industry. I have two patents for firearm design and will have at least two more a year for the foreseeable future. The automotive, aerospace, and defense manufacturing industries have a lot of overlap. The good engineers, machinists, and operations guys typically have experience with all three of these industries. As a result I am able to share a lot of my outsourced talent and manufacturing resources with EAG. For example, one of my engineers that I have been working with for nearly a decade has extensive automotive experience. He has designed countless parts that are certainly in many of the vehicles owned by this forum's users. Additionally, my manufactures make good parts and typically meet deadlines or at least come close. Aside from manufacturing and other small businesses like a staffing agency and a real estate listing platform I have been selling real estate for a long time. I have a lot of relevant manufacturing experience and understand the importance of customer service. I have made a lot of changes to EAG behind the scenes in the past few months. The result of those changes has already impacted more than a few of EAG's customers.
     
    rampante550 and anunakki like this.
  9. TheNewEAG

    TheNewEAG Rookie
    Sponsor

    Mar 22, 2023
    47
    Full Name:
    EAG USA
    I probably should make a Linkedin. I honestly don't even carry business cards. If EAG was a larger company we would probably have a PR firm and a spokesperson. I replied in this thread about my relevant experience.
     
    anunakki and brogenville like this.
  10. TheNewEAG

    TheNewEAG Rookie
    Sponsor

    Mar 22, 2023
    47
    Full Name:
    EAG USA
    Indeed it is, I posted about my relevant experience in a reply on this thread.
     
  11. TheNewEAG

    TheNewEAG Rookie
    Sponsor

    Mar 22, 2023
    47
    Full Name:
    EAG USA
    The job has required 12 hour days for the past few months. I don't know the last time I had a Sunday off. All of the guys are working late every night. The next 60 days are going to be rough. We are in a good position to start knocking out our backlog, but it is going to require a lot of late nights and weekends.
     
    AHudson likes this.
  12. TheNewEAG

    TheNewEAG Rookie
    Sponsor

    Mar 22, 2023
    47
    Full Name:
    EAG USA
    Your outsiders perspective is very accurate.
     
    PAUL500 likes this.
  13. PAUL500

    PAUL500 F1 Rookie

    Jun 23, 2013
    3,136
    You think you are helping EAG where as in fact you continue to hinder them.

    On here there are multiple unhappy previous and existing customers, fully acknowledged by this now senior member of EAG, where as you are sole trumpeter for their past actions, and are even still slating said people when it is none of your concern as you are not directly involved in the client/supplier relationship.

    This smacks of favouritism, the "I am alright Jack" mentality. Sod the rest of you. If you are just a happy customer, then you should not be party to the finer details of individual issues, which you clearly are!

    Let the man do his job from now on, and my last advice for him is to not get bogged down in forums, actions speak louder than words, current and future customers will soon laud the praises for a good job done on these places if he turns it all around.
     
  14. PPW

    PPW Karting

    Oct 4, 2019
    132
    I am more than happy to address this.

    Yes, after I got the car I initiated a partial charge back because EAG refused to return my original parts I intended to sell. I evaluated the pricing based on the lowest market asking price and then reduced it 30% if I recall properly.

    Do you guys want to know why Art refused to return my parts?

    because he said he put the wrong set of floor mats in my car when I had it shipped back to me, which he did not.

    So Art said unless I gave him my set of floor mats he was refusing to return thousands of dollars in parts.

    Art breached contract (for the 9th time) and I choose to take action, which the dispute was resolved in my favor, so let that speak for itself.

    Art and EAG are bad actors, who will breach contract with zero regard for you, your car, or your financial commitment in exchange for a product.

    Period.

     
    anunakki and GatorFL like this.
  15. ttforcefed

    ttforcefed F1 World Champ
    Rossa Subscribed

    Aug 22, 2002
    19,218
    feel free to exit stage left.
     
  16. ttforcefed

    ttforcefed F1 World Champ
    Rossa Subscribed

    Aug 22, 2002
    19,218
    so now you admit you held Andrew's stuff hostage for no reason?
     
  17. PPW

    PPW Karting

    Oct 4, 2019
    132
    You must be dense.

    I very clearly said that another customers floor mats were NOT in my car.

    Further, if he had accidentally sent something, that does not allow him to breach contract.

    In short FChat, if they think they sent you someone’s used $300 floor mats (but in this case actually did not), they will breach contract and refuse to send you your parts back (worth thousands and apart of the sales pitch that you can sell them to buy down the overall cost).

    Further, they still defend this kind of behavior.

    Anyone who gives them money after this is nuts.


     
    saadxj220, anunakki, GatorFL and 2 others like this.
  18. DOWORKFCAR

    DOWORKFCAR Formula Junior
    Silver Subscribed

    Oct 15, 2016
    330

    ^ this.
     
    Boomhauer likes this.
  19. ttforcefed

    ttforcefed F1 World Champ
    Rossa Subscribed

    Aug 22, 2002
    19,218
    i have helped plenty of people here and have every right to represent the 200+ happy customers EAG has converted cars for, thank you very much.
     
  20. V4NG0

    V4NG0 Formula Junior

    Dec 14, 2018
    705
    Full Name:
    Charles Edward Cheese
    This times a million. The shills on this forum have probably done more to influence my opinion of EAG than the actual customers (both the satisfied and dissatisfied ones) themselves.
     
    Boomhauer and DOWORKFCAR like this.
  21. PAUL500

    PAUL500 F1 Rookie

    Jun 23, 2013
    3,136
    The gift that keeps on giving, you really cannot read a room can you.
     
    GatorFL, Boomhauer and DOWORKFCAR like this.
  22. ttforcefed

    ttforcefed F1 World Champ
    Rossa Subscribed

    Aug 22, 2002
    19,218
    I’m good thanks.
     
  23. Ffre92

    Ffre92 Formula Junior

    May 26, 2014
    681
    NY
    that is the problem. As an observer, it appears lots of customers have had issues with EAG, and only through reaching out to you on this forum have resolutions been reached. And you are only a satisfied prior customer, without a stake in the company or a hand in operations. That is an odd business model at best.
     
  24. paalw

    paalw Rookie

    Jun 25, 2018
    1
    It would be interesting if ThenewEAG could address this one in particular, on behalf of Art.

     
    PPW likes this.
  25. Zanfi

    Zanfi Rookie

    Jun 14, 2016
    12
    Update from Thailand. Chris the new CEO from EAG and one of their customers have been very helpful. We received half our money back as agreed and
    are now waiting for a few sets of V8 kits as secound part of our agreement.
    We should receive them during Mai if no supply chain issues.
    I will keep you guys posted.
     

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