You really can’t make this stuff up Another failed attempt at appearing to be legitimate or attempting to rectify issues. After 10 of these failed attempts, you think they would hang it up. For any new prospective customer, I’d be more interested in financials to see if the company is going to stay afloat long enough to get their car done or if it’s more robbing Peter to pay Paul….
Hard to run a business when clients like you agree to something and then execute a charge back. Just sayin.
based on how he's handled everything so far he's got a bunch of relevant experience, I don't think anyone is that gifted with no experience.
As someone who has at least partially followed the EAG drama on this forum, I am happy to see an attempt to move things in a new direction. It's always sad to see significant demand for a product but botched execution of providing it. It takes guts to lay it on the line, admit where you were wrong, and attempt to address the problems. I commend Chris and EAG for taking this first step. Hopefully it pays off.
Good question, I have owned several businesses. My most significant success has been in the small arms manufacturing industry. I have two patents for firearm design and will have at least two more a year for the foreseeable future. The automotive, aerospace, and defense manufacturing industries have a lot of overlap. The good engineers, machinists, and operations guys typically have experience with all three of these industries. As a result I am able to share a lot of my outsourced talent and manufacturing resources with EAG. For example, one of my engineers that I have been working with for nearly a decade has extensive automotive experience. He has designed countless parts that are certainly in many of the vehicles owned by this forum's users. Additionally, my manufactures make good parts and typically meet deadlines or at least come close. Aside from manufacturing and other small businesses like a staffing agency and a real estate listing platform I have been selling real estate for a long time. I have a lot of relevant manufacturing experience and understand the importance of customer service. I have made a lot of changes to EAG behind the scenes in the past few months. The result of those changes has already impacted more than a few of EAG's customers.
I probably should make a Linkedin. I honestly don't even carry business cards. If EAG was a larger company we would probably have a PR firm and a spokesperson. I replied in this thread about my relevant experience.
The job has required 12 hour days for the past few months. I don't know the last time I had a Sunday off. All of the guys are working late every night. The next 60 days are going to be rough. We are in a good position to start knocking out our backlog, but it is going to require a lot of late nights and weekends.
You think you are helping EAG where as in fact you continue to hinder them. On here there are multiple unhappy previous and existing customers, fully acknowledged by this now senior member of EAG, where as you are sole trumpeter for their past actions, and are even still slating said people when it is none of your concern as you are not directly involved in the client/supplier relationship. This smacks of favouritism, the "I am alright Jack" mentality. Sod the rest of you. If you are just a happy customer, then you should not be party to the finer details of individual issues, which you clearly are! Let the man do his job from now on, and my last advice for him is to not get bogged down in forums, actions speak louder than words, current and future customers will soon laud the praises for a good job done on these places if he turns it all around.
I am more than happy to address this. Yes, after I got the car I initiated a partial charge back because EAG refused to return my original parts I intended to sell. I evaluated the pricing based on the lowest market asking price and then reduced it 30% if I recall properly. Do you guys want to know why Art refused to return my parts? because he said he put the wrong set of floor mats in my car when I had it shipped back to me, which he did not. So Art said unless I gave him my set of floor mats he was refusing to return thousands of dollars in parts. Art breached contract (for the 9th time) and I choose to take action, which the dispute was resolved in my favor, so let that speak for itself. Art and EAG are bad actors, who will breach contract with zero regard for you, your car, or your financial commitment in exchange for a product. Period.
You must be dense. I very clearly said that another customers floor mats were NOT in my car. Further, if he had accidentally sent something, that does not allow him to breach contract. In short FChat, if they think they sent you someone’s used $300 floor mats (but in this case actually did not), they will breach contract and refuse to send you your parts back (worth thousands and apart of the sales pitch that you can sell them to buy down the overall cost). Further, they still defend this kind of behavior. Anyone who gives them money after this is nuts.
i have helped plenty of people here and have every right to represent the 200+ happy customers EAG has converted cars for, thank you very much.
This times a million. The shills on this forum have probably done more to influence my opinion of EAG than the actual customers (both the satisfied and dissatisfied ones) themselves.
that is the problem. As an observer, it appears lots of customers have had issues with EAG, and only through reaching out to you on this forum have resolutions been reached. And you are only a satisfied prior customer, without a stake in the company or a hand in operations. That is an odd business model at best.
Update from Thailand. Chris the new CEO from EAG and one of their customers have been very helpful. We received half our money back as agreed and are now waiting for a few sets of V8 kits as secound part of our agreement. We should receive them during Mai if no supply chain issues. I will keep you guys posted.