FF transmission problems? I am hearing this is an issue... | Page 6 | FerrariChat

FF transmission problems? I am hearing this is an issue...

Discussion in 'FF/Lusso' started by trygve11, Oct 1, 2017.

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  1. Plummie2

    Plummie2 Rookie

    Jul 31, 2023
    4
    Full Name:
    Rod Plumb
    Ferrari must and should repair both speed sensor and ptu on ALL vehicles exhibiting an issue free of any charge! After all, both new and their extended warranty accommodate concerns related to faulty material and/or manufacture. In both the case of the speed sensor and ptu it is clear Ferrari, as the manufacturer of the vehicle are responsible! It is also clear both issues, in the main, are time related manifesting themselves well outside the warranty period, NOT though related to fair wear and tear, a ticking time bomb, so to speak! It is morally unfair of Ferrari to expect owners of this very, very expensive vehicle to meet the cost of issues which are quite clearly the result of poor design, material and/or manufacture necessitating changes to the respective parts to overcome theses issues. Even if vehicles cover extremely high mileage there is still be no excuse for such failures, what makes this situation so bad is the low to medium mileage involved and the way Ferrari treat their customers requiring help with such contempt! NO customer in a similar situation where ANY vehicle manufacturer is concerned, let a lone Ferrari, should be expected to pay for repair work of this nature!
     
    andyrichter, G. Pepper and papou like this.
  2. 21ATS

    21ATS Formula Junior

    Dec 10, 2016
    988
    Kent, UK
    Full Name:
    Alan
    Morals and ethics only come into play for a business when you have more products than customers.

    All the time you have more customers than products, it's irrelevant.

    Fed up and walking away from the brand? There's 10 people behind you waiting for your allocation.

    Unpleasant? Yes. But that's reality.
     
    rumen1, Sunshine1 and timjen88 like this.
  3. Plummie2

    Plummie2 Rookie

    Jul 31, 2023
    4
    Full Name:
    Rod Plumb
    Very true, we all know that! However, it’s time for companies like Ferrari to ditch such arrogance and look after THEIR customers, after all it’s those who own and have owned the product that put them where they are today, not the ones who don’t own the product! Impeccable Customer Service is a must with such a brand without it they will ultimately fail when word gets round the golf club lol!
     
  4. papou

    papou Formula 3
    Silver Subscribed

    May 18, 2012
    1,714
    plantation Fla
    Full Name:
    daniel ross
    Speed sensor, PTU, STICKY hasn’t been address in 40 years and your expecting Ferrari to own new issues
    good dreams..
     
  5. Sunshine1

    Sunshine1 Two Time F1 World Champ
    Silver Subscribed

    Jan 22, 2011
    22,016
    Miami
    Totally true. +1
     
    vraa likes this.
  6. rumen1

    rumen1 Formula 3
    Owner

    Jun 23, 2012
    1,792
    Bulgaria
    The gearbox is a disaster, but it is mainly Getrag's fault, not Ferrari's fault.

    Mechanically it's actually very good, but different small issues make it an absolute nightmare.

    Actually believe it or not, but my dealer said, that in some rare cases Ferrari actually may cover some fixes out of warranty because of "good will".

    But I do have one for sale if someone needs it :D
     
    timjen88 likes this.
  7. Plummie2

    Plummie2 Rookie

    Jul 31, 2023
    4
    Full Name:
    Rod Plumb
    It is in deed a Getrag ptu however Ferrari, like all vehicle manufacturers, use component and assembly manufacturers for the supply of parts to build their respective vehicles, which invariably are built to exacting specification for particular applications. The fact that Getrag supply the ptu does not exonerate Ferrari, as the vehicle manufacturer in law they are responsible for all manufacturing and/or material faults which occur during the warranty period, and as you say, in some cases goodwill assistance MAY be offered with repair cost outside of warranty. Ferrari by way of the introduction of various modifications to the ptu over the years unofficially admit to an inherent problem, which incidentally has in fact failed to resolve the problem 100%. With this in mind Ferrari should meet the not in considerable repair cost of each and every failed unit where vehicle warranty has expired not to do so is totally unacceptable, particularly for the brand. The same arrangement should apply where the speed sensor is concerned.
     
    rumen1 likes this.
  8. papou

    papou Formula 3
    Silver Subscribed

    May 18, 2012
    1,714
    plantation Fla
    Full Name:
    daniel ross
    This problem I assume will continue with the P/S .
     
  9. Plummie2

    Plummie2 Rookie

    Jul 31, 2023
    4
    Full Name:
    Rod Plumb
    It is my understanding there are specialist repairers both here in the UK and US who are able to introduce Ferrari updated parts and themselves make engineering specifications charges to certain components which together, I believe, improve the reliability of the ptu. The speed sensor issue I believe is resolved by the introduction of modified components, which again I understand is work which can be carried out by these specialists. In the case of the ptu the charge here in the UK for this work, which carries a warranty, is approximately £11000, still a significant amount of money, but considerably less than Ferrari charge, I have no information on the speed sensor modification.
     
  10. cromwrima

    cromwrima Rookie

    May 31, 2023
    36
    The even clutch pressure sensor in my 2012 is on its way out, and I've been quoted £10,000 for repair (including speed sendor and the other one I forget).

    Is it really a ~30 hour job to take it apart and another ~30 hours to put it all back together again?
     
  11. ANOpax

    ANOpax Formula 3

    Jul 1, 2015
    1,333
    The Netherlands
    It sounds like you’re talking about the DCT? If so, £10k sounds about right for a main dealer speed, pressure and temp sensor replacement.
     
  12. cromwrima

    cromwrima Rookie

    May 31, 2023
    36
    The quote wasn't from a main dealer.

    I'm just wondering how many hours labour in total the job is. 60 hours seems like a lot, but I know the whole box has to be removed and dismantled. Stupid, stupid design. It'll be the zip ties at fault as well, I'd imagine.
     
  13. ANOpax

    ANOpax Formula 3

    Jul 1, 2015
    1,333
    The Netherlands
    Try getting a quote from a main dealer. They aren’t always as rapacious as you might expect and they probably rebuild more DCTs than your local indy as most now have a technician who is trained on and specialises in rebuilding DCTs.
     
    cromwrima and LussoV12fan like this.

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