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How to contact Ferrari corporate?

Discussion in 'Ferrari Discussion (not model specific)' started by Paul296, Sep 18, 2025 at 2:52 PM.

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  1. Paul296

    Paul296 Karting

    Apr 10, 2025
    65
    Full Name:
    Paul Guggenbuehl
    #1 Paul296, Sep 18, 2025 at 2:52 PM
    I bought a 296 from Ferrari Las Vegas. I get the car shipped. The first drive it has a loud sound coming from the right rear. It’s more annoying the faster you go
    This is a 22. Not a 86 355. This is the way I got it with 5,000 miles
    So I ship it to Salt Lake Ferrari. They’ve had the car 3 weeks and diagnosed it with a bad wheel bearing
    2 weeks ago parts ordered. Monday I’m told the parts are in the US. Today my advisor tells me they don’t know where the parts are.
    I’m livid. I called and talked to the manager at Vegas and he tells me “ be glad it’s being fixed” I’m paying $4000 a month on a car that should have been inspected before selling at an authorized dealer and I can’t drive.
    Who would you guys say I need to contact at Corporate?
    Help
     
  2. mcw

    mcw Formula Junior
    Owner Rossa Subscribed

    Aug 10, 2008
    531
    #2 mcw, Sep 18, 2025 at 3:24 PM
    What were your due diligence steps before purchase, e.g. your test drive, inspections, ...?
    What written claims of condition were in sales contract?
    What warranty was provided?
    Unsure about who to suggest contacting without that type of information.
    Used car sales commonly are on an as-is, where-is basis, a different kettle of fish than new car sales. Perhaps Ferrari "corporate" has no role in this disappointment?
     
    imahorse and vraa like this.
  3. Paul296

    Paul296 Karting

    Apr 10, 2025
    65
    Full Name:
    Paul Guggenbuehl
    #3 Paul296, Sep 18, 2025 at 3:31 PM
    It’s still under warranty plus two years CPO. Had a friend inspect the car. Got clean bill of health. Any other car maker with a warranty car wouldn’t send out a car like this. In 25 years of buying Porsches and Lamborghini I’ve never had a problem like this . For a warranty car to be sold CPO it should have been inspected. That’s what CPO means certified has specific context. Meaning it’s been inspected and certified to Ferrari standards. I don’t think bad wheel bearings are a feature
    Thanks for your help
     
  4. Jaguar36

    Jaguar36 Formula 3
    Rossa Subscribed

    Nov 8, 2010
    1,152
    Cherry Hill, NJ
    #4 Jaguar36, Sep 18, 2025 at 4:11 PM
    Innovativethinker likes this.
  5. mkraft3003

    mkraft3003 Formula 3
    Silver Subscribed

    Aug 20, 2016
    2,409
    Tampa, Fl
    #5 mkraft3003, Sep 18, 2025 at 5:22 PM
    Good catch. Looks like he's been driving the car for 6 months. Little curious how he says the first drive there was a problem when the prior posts describe how amazing the car was during his drives.
     
  6. gilly6993

    gilly6993 F1 Rookie

    Aug 20, 2009
    2,570
    Longmeadow, MA
    Full Name:
    Eric
    #6 gilly6993, Sep 19, 2025 at 9:52 AM
    This sounds perfectly normal for a Ferrari repair....back and forth on parts and where they are. I was told a part was coming from overseas when it was actually coming from the US. I would give the dealer an opportunity to fix it before jumping to the next step and calling Ferrari North America....A good POC that I used for my PTU was Andrew [email protected]
     

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