Need Help with service issue/ car purchase!!!

Well, here is your first lesson!

"I paid a premium ($76,500) because I was told by the salesman that it was the nicest one that they had ever seen, major done no problems, etc, thouroughly inspected by their service department."

How much money do you think you put in theis salesmen's wallet?

 

In my opinion, it would be fair for them to refund your money.

You could then spend it on one of the other cars you looked at that were between $8,000 and $16,000 less expensive, and pay for the major servicing.

I believe you'll have the peace of mind you were looking for in the first place, while actually spending less money.

--Matt

 

Chris, you are right to give them a chance to cure, but you may have to turn up the heat. I'd call the GM on Monday and explain your situation. If it gets nasty, tell him that you will be picking up the car and taking it to the nearest Ferrari dealer. If it turns out that the major service was not done, or done improperly, the next sound the GM will hear is from your lawyer.

Good luck, DrTax

 

Yea, can't imagine that that is what you wanted to hear.

Seems like you were sold a bill of goods and they should stand behind the car. The car had immediate problems that you called them on and can prove.

Ask for your money back and you will purchase another more reliable one from them. If they don't go for it tell them that they have to make it right and don't take no for an answer. Don't be afraid to throw your weight around. I wouldn't accept the "we'll let you know later" line.

Good luck and let us know how it turns out for you.

 

1) Insist the dealer repair the oil leak and correct the idling issue. I doubt it's the floor mats binding against something.......whatever it is though.....merely insist they repair it and return the car to you fixed correctly the first time.

2)You've no right insisting upon a major service, or for that matter any other work, except for what is presently causing problems.

If you have truly lost confidence in the car and communicated that sentiment to me as a dealer, I would offer to sell you an extended warranty, or offer to return your money immediately, take the car back then get my lot man to drive you to the Saturn store.

 

But, if the sales man told him that the major had been done, doesn't that change things?

 

I am very interested in how this turns out.
I am taking delivery on a car and interested to know
that legally, does the dealer have the right to refuse taking
the car back for another car, are all sales final?
This subject is getting me real nervous....

 

did you get the detailed service history of the car before you bought? who did the major? how long ago?

i've never bought anything from them, but i've dealt with M-I on both my 355 and 550 searches. they offered to ship a 355 i was very close on to my local mechanic (from MO to MA) and if i wasn't happy with it they'd just ship it back to MO - no cost to me. definitely not "standard operating procedure" In that business.

talk to them. be firm. don't be an ****** (at this juncture). if you didn't get the service records or you didn't review them, then that's a bummer for you. if they represented a major was done on date X and that wasn't the case then they screwed up and that's not cool. do you have these representations in writing (fax, email, etc.)? or was it all verbal with no verification?

is it possible the oil leak occurred during the initial transit to you? something got jiggled loose or punctured?

maybe things have changed over there, but M-I never struck me as a customer-burning organization.

doody.

 

It must not have been thoroughly inspected or you would not have a pile of oil on your driveway when delivered. They lied to you and misrepresented the car. I would return the car and look for one that doesn't have any stories. It doesn't make sense to pay almost $80 for a car and right off the bat get aggravated over its condition.

 

I agree you need to talk to them and see how this plays out before you get too upset. This kind of thing happens in my business too and I don't wan't to come right out and say "I'll pay for it" until I know the circumstances and the problem. It may be my problem, the problem of the person who delivered it or even the custome's problem if some misuse or abuse is involved. The first thing I do is find out what the problem is and then decide how to rectify it. In any of the three cases above, I always try to make the customer happy even though sometimes it comes down to me eating the cost even if it's not my fault.

 

DrTax....

Orthoferrari stated that he had asked for a major service to be done as........"it was not done at a Ferrari dealership"......implying prior knowledge and verification of a major service on this car in the original post.

Of course, if this car has merely had a "paper service" done, that's another whole story entirely and would change his position......but not with the vendor, as they misrepresented nothing.

Orthoferrrari.....

My position remains the same.......they are obligated to repair the leak IMHO and this throttle issue......but that's it. The fact that someone other than a F-car dealer did the major is not their problem either. Maybe Dimmit installed a gasket incorrectly or whatever. Apparently the car was clean enough for you to buy it and this problem reared it's ugly head after it landed in your driveway.....therefore I doubt they can be blamed for not properly inspecting it either.

I am sure that they will fix it properly as long as you demonstrate a balanced and firm approach with them.

However, if you still have "no confidence" in a "used, 20 year old design, 12 cylinder, Italian car" (read those words carefully a few times) then it is the wrong car for you, always will be......and no insult is intended, believe me......I sell this stuff for a living and do my best to ensure that prospective purchasers know 110% what they are getting into.....go buy a warranty or a new 360.

FWIW I am looking for a TR myself.....and am going into this thing with my "eyes wide open" thanks to the extensive technical forum on F-Chat.....consider the recent oil leak on your driveway as the car's way of "marking it's territory".......

All the best.

 

I have purchased Ferrari's from Motorcars as have several of my friends and they have ALWAYS stood behind them.

I had my F355 serviced at the dealer (not Motorcars), when it came back it had an oil leak from the cam cover, the dealer replaced it, no more oil leak. These things happen. If Motorcars makes it right, then no harm no foul.

These are USED cars, not new, since Motorcars stands behind there cars, I do not think this is an issue. But if you want a warranty, buy a new car. A problem that is resolved does not create a situation that makes the buyer entitled to MORE than he purchased.

Lets wait and see how this is handled, so far it sounds to me as though they have been very open to make everything right.

Chris