2019 Portofino Nav and Rear Camera not working | FerrariChat

2019 Portofino Nav and Rear Camera not working

Discussion in 'California/Portofino/Roma' started by John Wollman, Sep 28, 2020.

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  1. John Wollman

    John Wollman Rookie

    Sep 3, 2020
    5
    #1 John Wollman, Sep 28, 2020
    I bought a gently used 2019 Portofino about a month ago (2,600 miles). The rear view camera and nav were not working at the time of purchase. The service department diagnosis was a faulty NIT. They ordered the part and it came in last week. It didn't fix the problems (both Nav and camera still not working). They said it might be a software problem, but this doesn't make much sense to me (if it was a software problem, it would effect all Portofino's). They are now looking at the wiring. My question: has anybody heard of a systemic problem with the Nav/Rear camera? Thanks!
     
  2. SVCalifornia

    SVCalifornia Formula 3
    Rossa Subscribed

    Mar 28, 2011
    2,449
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    Keith
    #2 SVCalifornia, Sep 28, 2020
    Have they tried a full power down and restart of the electrical system? Disconnect the battery then reconnect?

    SV
     
  3. John Wollman

    John Wollman Rookie

    Sep 3, 2020
    5
    #3 John Wollman, Sep 28, 2020
    Thanks. I appreciate it. I’m not sure if they tried that but will ask. Has that resolved similar problems in the past for you?
     
  4. devet4

    devet4 Rookie

    May 1, 2019
    16
    #4 devet4, Oct 2, 2020
    Do you have CarPlay? My ‘20 Porto has an issue sometimes with a black screen when reversing if I plug in my phone before I start to drive. Dealer told me it’s a software problem.
     
  5. John Wollman

    John Wollman Rookie

    Sep 3, 2020
    5
    #5 John Wollman, Oct 3, 2020
    I don’t have CarPlay (wish I did!). However, it turns out the issue was software related. The factory sent a software upgrade and everything is now working.
     
    whatheheck and russellmcg like this.
  6. russ

    russ Rookie

    Jan 6, 2010
    1
    #6 russ, Oct 4, 2020
    I had same issue with my 2019 Portofino. Solution was to replace the LVDS cable. Now works fine
     

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