A battle with Ferrari of Ontario.

Wow......that's UNREAL!!!!

 

Tom -

In no way does it dismiss the horrible service from FoO, but if the owner actually paid for the service, instead of FNA, what's the retail price he/she must cough up? Did FoO at least offer to cover the parts, if the owner paid for labor (or vice versa)?

-Daniel

 

That's unbelievable. Please keep us posted.

 

An obvious answer would be to break some legs!!!

But seriously, if the lawyer was able to get his customer an appointment that quickly by dealing directly with FNA, he should be able to once more go to FNA to straighten this latest snag.

Keep in mind that R.F. is one of the lumbering dinosaurs of the Ferrari world. And if he pulls sh*t like this, FNA can only do so much to cover him. Hey, things like this eventually caught up to Luigi in Montreal, and he got his butt kicked by FNA.

I don't know if things like this are chronic at FoO. If they begin to be, heads are going to roll.

 

Slimy. What was the upshot of the conversation with the attorney and FNA? Did they agree to cover it and hence the appointment 2 days later? And, did the attorney write down the person who he talked to? Seems like the conversation should be with FNA and the fact that they agreed to cover it. Good luck. Otherwise take legal action.......

 

Several years ago I called FNA about an item AFTER I had already had it replaced at a local independent shop. This was for a 14-year-old 308QV at the time, but I considered it a factory/design defect safety item. After some discussion, they agreed, and sent me a check for the full amount I had paid the repair shop for both parts and labor, almost $2000. They treated me very professionally and stood behind their product! I'll never forget it.

 

I've dealt with those guys, and I can't say I'm surprised by what your customer is going through. Sorry to hear that he has to endure this.

 

Maybe the dealer is trying to double end the deal. All the more reason to just deal with FNA and get it handled.

 

It always helps to get some buzz going on the web.

Who is FoO? Anyone want to post some names, phone numbers, email address?

I always like to let the guys know that this could get ugly fast with 10,000 eyeballs watching on the web to see what happens next.

The dealer is not the big guy anymore... pushing around just one customer at a time.
Things now-a-days happen out in the open for the entire world to see.

 

Well said.

 

nothing new really. the clutch on my 355F1 had to replaced after 2500KM (1500 miles). they would not cover it under warranty and said i must have been too hard on it. total bill $5000

brutal

 

nothing new really. the clutch on my 355F1 had to replaced after 2500KM (1500 miles). they would not cover it under warranty and said i must have been too hard on it. total bill $5000

brutal

 

It would have been interesting to have gotten a second opinion before dishing out that coin............

 

www.ferrariofontario.com

 

Thanks.... looks like a great web site. Must be a proud dealership.
I'm sure these men will do the right thing and solve this problem.


Ferrari Maserati of Ontario
5243 Steeles Avenue West.
Toronto, Ontario Canada. M9L 2W2

T. (416) 749-5325
F. (416) 749-7675
Toll Free 1-888-749-5325
Ferrari Maserati of Toronto
101 Avenue Road.
Toronto, Ontario Canada. M5R 2G3

T. (416) 962-5325
F. (416) 962-5704


President
Remo Ferri

Sales
General Sales Manager
Paul Lazzari

Ferrari Maserati of Ontario
Paul Lazzari
Marco Pettinella



Ferrari Maserati of Toronto
Bill Brack
Giuseppe Porretta


Parts & Accessories
Peter Micieli
Parts & Accessories Manager

Fadi Owies
Customer Service

Service
David Webb
Director of Service

Chris White & Mike Shaw
Service Advisor(s)


Marketing
Robert Vacca
Director of Marketing

 

Tom, I don’t know if this helps, but I've dealt with this nonsense before with my former '97 355. In my experience, it's FNA that's the real skunk in the woodpile.

The salient facts of my story are as follows:

1. My car was in for a major service last year at a very reputable independent mechanic and former factory trained tech, Dave Helms, with 21,000 miles. My trouble began with the discovery of the other dreaded 355 weak point: premature wear of the valve guides. You can read more about it here: http://www.ferrarichat.com/discus/messages/256120/256560.html.

To further compound my misery, sure enough I have a bad header as well. (Both headers had previously cracked at 15K miles. At that time the right side was replaced under warranty without any problems at Ferrari of San Francisco. The left side was deemed repairable and was welded. Sure enough, it’s the left side header that’s gone bad again.)

2. Now living in Colorado, I approach Ferrari of Denver to see about making a warranty claim for my left side header under the Federal emissions warranty that applies to all new cars sold in the U.S. FoD checks with the regional FNA rep and sure enough, claim denied.

3. I approach FNA directly. I had previously appealed to FNA for help with my worn valve guides with limited success (but with a newfound appreciation for the contempt FNA regards its customers), but my regional FNA rep changed his mind and actually agreed to cover the header.

4. After Dave puts my car back together, it is trucked to FoD to have the header replaced. Once the car arrives, FoD calls me to say that the same FNA rep has changed his mind again and will not approve the replacement of the header under warranty. I had actually anticipated there would be further trouble and had taken care to record all of my phone conversations with FNA. I asked FoD to advise FNA of this fact. Within minutes, FoD calls back to say that the rep at FNA has indeed agreed to warranty the header. However, he apparently instructed FoD to advise me that FNA is under no obligation to cover the header and that I should consider this a one-time goodwill gesture only. Further, there would be no warranty coverage for labor involved in changing out the header (~$600). Feeling somewhat defeated at this point, I accepted this gracious offer.

I know many owners on this board have been taken care of by FNA and their local dealers. I just wish I were one of them.

 

HEY FNA......... LISTEN UP..... YOU KEEP PISSING ALL OVER PEOPLE, AND THOSE OF US THAT MAKE UP YOUR NEXT GENERATION OF NEW FERRARI BUYERS ARE GOING TO BUY SOMETHING ELSE. after what happened to BrianCStradale and others with these newer ferraris, my money is staying with the old carb cars. Lamborghini seems to me making nice cars again too. maybe i am setting my goals for a new ferrari in the next 3 to 5 years on the wrong car. i hope those stuck up old farts pulling the strings realize the power of the internet and the fact that much of the new generation would rather have a toyota than a ferrari. idiots like me that still love ferrari have to keep reading about folks getting reemed with the newer cars. gee where shall i invest my future money?

 

would someone please point me to the threads that describe brian's and others problems referred to?? TIA

 

Excellent post. I second this.

I used to drive a 360 and I drive a Lambo now. Not to add fuel to the fire, but customer service with Lambo has been ten times better than Ferrari (and that is putting it conservatively). I would love to own a Ferrari again, but there isn't a good enough reason for me to buy one. Ferrari used to be able to get away with this type of BS because their products were far more desirable than any other manufacturer. Now that has changed, and it is exposing their weaknesses. With so many options coming out from other manufacturers, Ferrari better wise-up fast. If the service sucks and product is inferior, it's a no-brainer to me -- I'll buy the competitors product.

 

There are a bunch of well known, high profile Ferrari people in Dallas that are now driving Lambo's. I wonder why?

 

.

 

Hello Tom,
In your post you say the lawyer talked with FNA and an appointment was made, was there no authorization at this point or was it to evaluate?

I am curious what was on the svc. order, wouldn't the owner have to sign it
authorizing the work?
It seems to me the dealer would want this spelled out to protect themselves
from a situation like this.