Well I knew it was going to happen sooner or later. I called FoO about 3 weeks ago regarding a customers 97 355. His car had blowen an exhaust manifold. I spoke to the service writer and he said that Ferrari was no longer covering the manifolds. I then explained to him that it is stated right in the owners warrenty booklet that the manifolds are covered under the 8 year federal emissions law. He then tries to tell me that this was a misprint and Ferrari does not have to cover it. I hung up the phone in disgust. I contacted the owner and explained the stitiation. He told me to sit tight with the car until he spoke to his lawyer. The lawyer contacted FoO and asked for a full explination as to the reasoning behined why they would not cover the manifold even though by law they are required to. The service writer explained to the Lawyer that he could only do as he was directed by Ferrari, and Ferrari is not covering them. The Lawyer got on the phone with FNA. 2 days later an appointment was made at the dealer. The car was brought in and both manifolds were replaced. The customer calls the dealer today and asks if the car is ready. The dealer says yes, but there is a sight problem. We have not recived autherization from Ferrari to replace the manifolds So if you would like you could write us a check for the amount due, and once we recive the authorization we will refund your money. Needless to say the owner of the car lost it. The dealer supposadly without authorization form Ferrari put the manifolds on the car. Now the customer wants to pick up his car..they say he has to pay or wait, or put the old ones back on, and forget the entire incident. What the hell kind of treatment is this? Have any of you run into a problem like this that can suggest away to fight it?