A battle with Ferrari of Ontario.

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If he can prove they had agreed to pay for it yet won't release the car, then call the cops and report the car stolen.

Or, just set up an escrow account.

Ken

 

I AM NOT DEFENDING foO AND I TOTALLY UNDERSTANDTHE REASON FOR THE GENTLEMEN TO BE UPSET.I HAVE HAD 4 FERRARIS SERVICED BY THEM.I HAVE NEVER HAD A PROBLEM,BUT DID CALL FNA REGARDING MY GAS GAGE ON MY NEW 360.IT TOOK 2 YEARS TO GET FIXED WHICH I FELT WAS BS WHEN I PAID 150,OOO FOR A NEW FERRARI.IT APPEARS THAT IF YOU DON'T MAKE SOME WAVES WITH FNA OR THE DEALER THEY KINDA LETS THESE THINGS GO ON FOR EVER.I AM DO FOR A BELT CHANGE AND LIKE TO KEEP WITH A DEALERSHIP DOING THE MAINTANCE FOR RECORD PURPOSES AND RESALE.IS MY THINKING WRONG ON THIS POINT . DOES IT OR DOES IT NOT MAKE A DIFFERENCE.ARE THERE ANY GOOD INDEPENDENTS SHOPS THAT CAN SERVICE FERRARIS IN TORONTO? IT BOTHERS ME WHEN I SEE A POST LIKE THIS BECAUSE IT PUTS DOUBTS IN ONES MIND.I DID BUY A 328 FROM REMO SIGHT UNSEEN.WHEN THE DEAL WAS MADE AND IF I DID NOT LIKE THE CAR OR HAD PROBLEMS WITH IT I COULD RETURN IT .FULL REFUND.BEST FERRARI I HAVE HAD . NEVER HAD A PROBLEM WITH IT.I HAVE CALLED THEM WITH MANY QUESTIONS ON MY 360 AND THEY HAVE ALWAYS RESPONDED.JUST MY 2 CENTS WORTH TO THIS THREAD.

 

Fortunately you liked your 328 and didn't want to return it, because if you did, I'm sure it wouldn't have been easy. Nothing is easy from FoO, unless you are on Remo's A-list.

 

Vanny has had 4 Ferraris serviced there; that's an A list guy in my book.

Ken

 

I know people that have purchased far more than 4 Ferrari's from FoO that are hardly treated like A-list at Remo's dealership.

 

Tom, I sent you an email as well. I don't know the laws of Canada too well but here in the U.S. I had an issue with a dealer and a non Ferrari manufacturer which was somewhat similar.

Step One. Write check for repairs.
Step Two. Secure car.
Step Three. Letter to manufacturer and dealer indicating that you wrote check under duress and based on fraudulent inducement.
Step Four. Stop payment on check for repairs.

This hard ball approach worked for me and it has worked for one of my clients. Take care.

Mike

 

I hate to be a devil's advocate, but is there another side to the story we are not hearing?

If someone, which I know there will be many, writes & gets a response from FoO, please post away. Although I doubt it will be enlightening due to keeping customer records to themselves, if anyone hears something else, please post away.

 

I think that is excellent advice.

 

Should have emailed it though. Now they'll want a certified check. Frankly, I think you have a basis of a lawsuit. They are violating Federal Law here and that's not like a small claims court thing. I'm sure other's are in your situation with these people and a class action suit would cost them a LOT more than settling up with you.

Ken

 

$hitty situation Tom, sorry to hear it. I hope that it can be resolved. Please keep us posted of the progress.

Dealers are still living in the stone age when local customers stayed local. Today, people buy cars over the internet sight unseen(I have) and ship them hundreds of miles for service to save a few thousand(I'm in that group too).

Today if you screw over a customer, by the time someone has notified you that you're being talked about on the internet 1000's of other people and customers have read about your actions. The time for customer service has come and ALL businesses should consider themselves notified. Have crappy customer service? Good for you, but you won't be seeing my money. Competitors are starting to figure out that if you take care of your customer they tend to reciprocate(shocker, eh?). I was a Mercedes guy for a long time, but Lexus won me over and I'm a sworn believer. I've never been treated better than by the Lexus dealer and like Jimpo1 noted, I know more than a few Ferrari to Lambo converts. Now, when's a Gallardo Spider coming out?

 

I agree, why would the dealer put themselves in this position.
It seems the owner should have had it spelled out on the work order that
the work was being done under warranty.
Hopefully, this is a misunderstanding and everything will be worked out.

 

maybe its time to put a call into the EPA, DOT. i'd bet they take it pretty seriously. get those guys involved and FNA will wish they had fixed it no questions asked.

 

Great idea if Canada wasn't out of their jurisdiction.

Although, the beauricratic Canadian equivelent could do wonders... nah.

 

That's exactly what I was thinking. If it were here in the States I would be contacting someone to find out if it is in fact law that they cover the manifolds. If so the Govt might be interested to know that FNA and the dealer are breaking the law!? There's always more than one way to skin a cat!