Anyone else have problems ordering from Sodacom??? | FerrariChat

Anyone else have problems ordering from Sodacom???

Discussion in 'Ferrari Discussion (not model specific)' started by Jeru, Apr 15, 2004.

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  1. Jeru

    Jeru Karting

    Nov 16, 2003
    64
    Florida
    Full Name:
    Shawn
    Sodacom sent me the wrong key! They had an Ebay auction for an aluminum 360 Modena Key. I paid the "Buy it now" back on the 8th, Wait 5 days for it to arrive and they sent me this crappy plastic key for $70.00! I have left them 3 Messages, and two e-mail's and NO REPLY from them.

    What kind of crappy service is this????

    Should I just go ahead and reverse the charges on my card?
     
  2. ScuderiaRossa

    ScuderiaRossa Formula 3
    Silver Subscribed

    Mar 22, 2001
    2,230
    That's odd. I bought a key from them on eBay last week and received it a few days later without problem.
     
  3. rleander

    rleander Karting

    Sep 23, 2002
    115
    Winston-Salem NC
    Email communciation with Dave has been tough lately, but my orders, including some interior parts for my 348 were completed without a hitch. . . quick delivery and the right stuff showed up. Keep trying to reach them, he's got a good rep here and I'd be surprised if he does not make good
     
  4. Eric308gtsiqv

    Eric308gtsiqv Formula 3

    Nov 26, 2001
    1,956
    Orange Park, Florida
    Full Name:
    Eric Eiland
    From my experience, Dave at Sodacom can best be reached after 6 PM via phone...usually. From my understanding, he's been working a day job and taking care of the Sodacom business in the evening until momentum really picks up and he can devote full-time to it. Hope all works out well for you.
     
  5. UroTrash

    UroTrash Four Time F1 World Champ
    Consultant Owner

    Jan 20, 2004
    40,506
    Purgatory
    Full Name:
    Clifford Gunboat
    Do you have a link to this company, or a link to the eBay ad?
     
  6. lotustt

    lotustt Formula 3

    Aug 28, 2002
    2,026
    Full Name:
    TRM

    Check the sponsors list up on top....They are a sponsor here.
     
  7. sjmst

    sjmst F1 Veteran
    Lifetime Rossa

    Jul 31, 2003
    9,854
    Long Island, NY
    Full Name:
    Sam
    Don't blame you for being upset, but I have dealt with them and find them to be good. Maybe try contacting them and giving them another chance?
     
  8. tifosi

    tifosi F1 Veteran
    Lifetime Rossa

    Sep 5, 2001
    5,382
    texas
    Full Name:
    Tom D
    yeah, dave has a good rep here, so give him a chance to make right
     
  9. vincent355

    vincent355 F1 Veteran
    Rossa Subscribed

    Apr 8, 2003
    6,516
    Wine Country
    Full Name:
    Vincent
    i ordered some 348 parts from him and was very happy.
     
  10. DN35

    DN35 Formula Junior
    BANNED

    Nov 22, 2003
    611
    Illinois
    Full Name:
    D. Norton
    I ordered some oil filters and he was responsive, honest and helpful.
     
  11. Smiles

    Smiles F1 World Champ
    Lifetime Rossa Owner

    Nov 20, 2003
    16,674
    Pittsburgh, PA
    Full Name:
    Matt F
    I got some stuff from Sodacom several months ago, and everything was great.
     
  12. MARQ

    MARQ Formula 3

    Feb 9, 2002
    1,924
    East Coast US
    Full Name:
    Marq
    Have ordered numerous times from him with absolutely no problem; actually, received an order from him last week. All items were as ordered.
     
  13. Fiercsm

    Fiercsm Karting

    Nov 13, 2003
    78
    Your situation although frustrating seems to be an isolated one. I have ordered many things from Dave and he is honest, diligent and a joy to talk to, maybe he is just having a tough time. I would leave him another message. I'm sure he'll come through for you.

    Edward
     
  14. Ricambi America

    Ricambi America F1 World Champ
    Sponsor Owner

    Whoa! I saw Dave last weekend, and he's certainly "on his game". He recently moved his inventory to a new location and I know he was busy getting things straightened out.

    Try to contact him via telco again and explain the situation. I've found him to be 100% prompt, honest, courteous, etc.

    -Daniel
     
  15. paulie_b

    paulie_b F1 Veteran
    Consultant Owner

    Jan 13, 2003
    6,842
    Jupiter, FL
    Full Name:
    Paul Bianco
    This is a real coincidence!
    I just emailed Dave at Sodacom this afternoon and asked him if I can make a comment on FChat. Then I read this thread.
    I just wanted to say that I am very pleased in doing business with him; twice in the past 2 weeks. Not only are his prices great but the service was very quick.
    It seems that the other comments here are also favorable. I am sure Jeru's problem can be fixed easily.
    Sodacom was great to deal with.
    Jeru, I have his other email address and will suggest to him that he read this thread and respond ASAP.
     
  16. Jeru

    Jeru Karting

    Nov 16, 2003
    64
    Florida
    Full Name:
    Shawn
    3 Phone messages and two E-mail's and still no response.
     
  17. davey_jones

    davey_jones Formula Junior

    Sep 28, 2002
    781
    wherever it's sunny
    Full Name:
    Dave
    Anyone know the best way to search his site?
    I've had trouble from day one - am I missing something?
    I use the search tool on left side of page but does not work for me...

    dave
     
  18. ferrarioldman

    ferrarioldman Formula 3
    Professional Ferrari Technician Silver Subscribed

    Jun 19, 2002
    1,034
    Summerfield, NC
    Full Name:
    Tom Jones
    Just a hint: If you are doing a search in Sodacom's site , you have to hit the search button. Hitting ENTER on you keyboard won't work.
     
  19. davey_jones

    davey_jones Formula Junior

    Sep 28, 2002
    781
    wherever it's sunny
    Full Name:
    Dave
    incredible! that worked!
    thanks!!!!!!! :)
     
  20. paulie_b

    paulie_b F1 Veteran
    Consultant Owner

    Jan 13, 2003
    6,842
    Jupiter, FL
    Full Name:
    Paul Bianco
    Jeru, try this email for Sodacom. Maybe it is different from what you have used. It is what I have used.
    [email protected]

    Good luck. Write back.
     
  21. Jeru

    Jeru Karting

    Nov 16, 2003
    64
    Florida
    Full Name:
    Shawn
    Dave,

    I got this additional E-Mail from Ferrari Chat.com
    I have been trying for 5 days to get ahold of you. You sent me the wrong key
    I was suposed to receive a 360 Modena Key in Aluminum. What you sent me is some plastic thing.
    This stems back to the 8th when this order was paid for in full.

    Please call me so we can resolve this. I should really not have to leave 3 messages and 3 Emails to reach you.
    I also do not want to leave you negative feedback on Ebay.

    Because you are regarded highly on Ferrari Chat by its members, I have held off from just reversing the charges
    you made on my credit card.

    You can contact me here,

    Home:
    Cell:

    Shawn C
     
  22. Sodacom

    Sodacom Rookie

    Nov 20, 2003
    44
    GREENSBORO, NC
    Full Name:
    DAVID SODERQUIST
    Jeru,
    I am sorry to hear about the key blank. I have discovered recently that my supplier is giving me 308 key blanks in boxes marked for 360.
    I apologize for this error, and I do want to make it right with you. I will say I haven't received your email, don't know why. But I will let everyone know that Sodacoms has been expanding due to very heave phone and emails. Latterly 100's a day in both areas. So returning all calls and emails has been quite difficult. But if you are having trouble email me, try [email protected] or [email protected] or [email protected]
    I will be more than happy helping everyone out the best I can.

    But Jeru I will send you a private message so we can fix this.

    Cheers all,
    Dave
    sodacoms.com
     
  23. paulie_b

    paulie_b F1 Veteran
    Consultant Owner

    Jan 13, 2003
    6,842
    Jupiter, FL
    Full Name:
    Paul Bianco
    a simple fix!
     
  24. Jeru

    Jeru Karting

    Nov 16, 2003
    64
    Florida
    Full Name:
    Shawn
    Glad I waited for Dave to respond. And glad I listened to you guys.
    He is a stand up guy, And took care of my problem for me.
    He has my business in the future.

    Shawn, a.k.a Jeru
     

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