Awful first dealership service experience

Rifledriver · Aug 11, 2023

250boano said: ↑

Similarly here - I'm not longer replying to try to change your mind, you're welcome to your philistinian views, I'm replying to make sure that other owners know they don't have to subscribe to being terrified of doing things to make their car their own.

I've given fleshed out answers, with real world examples of what I'm talking about.
You've replied with a 5 word reply.

I'll let others decide who is simply bowing to groupthink, and who actually has real world experience with the issue at hand.

Happy Friday all.
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I didn't ask to change anyone's mind. I asked solely for my own information and now I have it. No one is looking to terrify anyone of anything. People can do whatever they want. They just need to know it can cause problems later.

SVanDyck · Aug 11, 2023

I think this must be settled with a duel or a cage match.

250boano · Aug 14, 2023

SVanDyck said: ↑

I think this must be settled with a duel or a cage match.
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I'm only small

Sunshine1 · Aug 15, 2023

SAFE4NOW said: ↑

I'm not going to try to "internet diagnose" your car, but I will offer my perspectives, based upon your posted concerns, in no particular order:

You have an appointment to drop your Ferrari off , that is not the same as having an appointment for your Ferrari to get worked on that moment. For example at any given time we may have 100+ Ferrari in for various service or repairs. When a client drops off their car, we dispatch the repair order to the technician best suited for your concerns. That technician may have 9 Ferrari he is already working with, yours becomes number 10. They will do their best to work your car into the rotation and get you an update as soon as possible. Depending on what you are asking, this can be same day, or it could be weeks, or more.

Your Ferrari may be under warranty extension, that does not mean that 100% of all concerns are automatically covered repairs. It's not uncommon that we would ask for authorization for estimated diagnosis time , if by chance one of your concerns is not covered by warranty, the technician still spent his time working on your concerns as presented. They only get paid when the perform a repair or complete diagnosis offering you a solution. Also, failure of components may be covered, as long as there is no outside influence, but there has to be an explainable cause.

I'm not diagnosing your concerns, however if during the installation of the wiring harness for the aftermarket radar system, the trim panel was not put back in place, and is now making contact, that would not be a warrantable repair. Sure, your selling dealership could cover the cost of them addressing it, but any other dealership would have zero obligation to do anything for free. ( We do however "take care of each other " the best we can on a case by case basis, most of the time dealer to dealer payment is made to take care of a client )
I cannot think of a case where " brake squeak " has ever been a warrantable repair. Not just Ferrari, but Porsche, Mercedes, Audi, BMW, Lamborghini, etc... noise is not a failure. Want quite brakes, drive a Lexus. ;-)
Yes, hardwiring anything into a Ferrari wiring harness can and has caused all sorts of weird problems from battery draws to complete system failures. So yes, a simple radar system can cause seemingly un-related issues.

These items obviously concern you. Approve diag time for them to find the problem. IF they find it's a warrantable repair, they will get it handled, and you shouldn't owe any money for the repair. If you don't trust them, then why is your Ferrari there in the first place?

Posting on the internet naming names and airing out dirty laundry does take some of the incentive to " take care of you "
though you have every right to post and say whatever you want to anyone who will listen. Once you are taken care of, will you come back on and make sure everyone knows? I have no dog in t his hunt, just offering perspective from the other side of the desk.

It sounds like your selling dealership is in touch with the repairing dealership, I would put $20 on it that this gets worked out in your favor in a timely manner.

Best of luck and welcome to the family

You also left out that if/when said failure is proven related to the aftermarket item installed or modification, that the owner is liable for all cost associated with proving it. Owners don't get off scott free. Which is why I make it known to all our clients, if you did something, please let us know, if we find out after the fact ( after wasting a lot of time ) I will charge double.... lol

Magnuson-Moss... I had a client many years ago, not in a Ferrari, that had this fight all the way through the courts. The manufacturer denied a claim based on the assumption that the updates software caused a failure. They didn't want to hear anything else, they made their mind up, even going as far as to tell me to keep my mouth shut. When I was put under oath and asked my professional opinion of what caused the failure, I told them that the owner missed a shift, and it over revved. ( Fact ) Nothing to do with the software, but it was too late for them to listen, the judge ruled in the favor of the owner, who got all their repairs covered for free. Other times, more often than not, an owner asked for proof, they approve diag time, proof is provided, vehicle gets repaired, all is well. Magnuson-Moss protects both sides, not just the owner.
S
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That’s a great post, and from an expert!

Sunshine1 · Aug 15, 2023

RossoCorsa22 said: ↑

I've spoken with Ferrari Lake Forest (the selling dealer) and they are taking up the issue with Ferrari SV. The selling dealer called me back instantly and is being very helpful. I'm hopeful this will lead to a resolution. Needless to say, Ferrari SV won't be seeing my car again...
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Good to know, keep us informed

Nospinzone · Aug 15, 2023

RossoCorsa22 said: ↑

I'd just like to thank Safe4Now for his post just above. It was absolutely spot-on and provided great food for thought.
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There are many great knowledgeable posters on this site, but SAFE4NOW and Rifledriver are among the cream of the crop!

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