Anyone ever file a claim for damage during transport? How? Through your own insurance? Contact shipping company directly or contact the shipping broker? *Discovered damage that I thought may have been there before purchasing, but was shown by seller that it was not. The transporter took a bunch of photos when picking it up from the seller and then a bunch when dropping it off, so figure these will likely show that it wasn't there and is now. I read that you have 30 days from time of delivery to file a claim. Damage is crack in diffuser you can see from under the car and 2 cracks in surround. I have another thread on this and can love with it, but I figure if they would be obligated to pay to fix it, then why not. Also, I found out they unloaded and reloaded the car at least once during transport. Image Unavailable, Please Login Image Unavailable, Please Login
Just make certain that regardless of who repairs the car, that you don't end up with a dirty CarFax. I fought that battle with two different dealers two years in a row and finally threw in the towel. Sickening.
Reverse engineering this IF /WHEN insurance is involved, 99.9% chance it will go on Carfax … A claim was created, money was paid, to correct damage caused your car. It is what it is. Now, you can also pursue diminished value, which is not a quick nor easy process, but it can be done. I would personally start with the broker, the person that you directly came to an agreement with. They will most likely put you in contact with the dispatcher/manager of the company that physically handled the transport. The transporters are responsible for maintaining coverage for damage just like this. With all of this said, if you were to approach them with an estimate to repair, more than likely, they will cut you a check directly from their company, they do not want to file a claim on their policy anymore than you want it showing up on your Carfax. Having photographs from when the vehicle was picked up, clearly showing there was no damage and photos once it’s been dropped off, clearly showing the damage, You should be good to go. Good luck and let us know how it works out for you Steve
Having been through insurance claims WAY too many times in the past 15 years, I would not go through it for what looks like minor damage.
The transport company will (or should) have insurance that will cover it. Assuming it is a decent company they would have taken photos of every inch of the car and if the pickup photos don’t show the damage and the drop off photos do show the damage, it should be a relatively easy claim. Your own insurance would end up going after the transport company anyway, so you may not want to involve them at first. Good luck.
yes, before and after of those exact spots? there is a HIGH % of Ferraris less than 25 years old that have some front diffuser/aero damage. just the nature of low clearance, terrible roads, and you don't get a good look under there often.
Todd, I guess you were saying to only use insurance for a total loss and not that a transport company insurance will only cover a total loss? The transport company will cover any loss, assuming they have the proper coverage. A car transport company should have liability insurance as well as a “cargo insurance”. The cargo portion is typically 350k (less for open transport) and covers any damage to the vehicle while in transit. However that amount is split amount all vehicles being transported. They are not the easiest policies to trigger which is why the photos before/after are critical. With that being said, I have seen numerous transport companies with incorrect policies or not even close to the correct coverage. Had one situation where the driver had his pickup truck covered with progressive and when I asked about the cargo portion he said his agent told him his auto policy would cover it. They never point out that the auto policy excluded business operations and that the trailer or contents (vehicles inside) weren’t covered at all.
I was referring to personal car insurance. If you can get the transport company insurance to pay, great But I would not involve your personal insurance
Diffusor cracks as already stated are quite common. Truthfully those cracks look old as they have what looks like old fiberglass putty of sorts in the cracks. They look off white & are about a millimeter wide. I would take the advice of others & buy a new diffusor or an out of pocket fix the old one as the last thing you want is a Car Fax recognition. When I had a 360 I took a 50,000 loss on it's sale when a small dimpled front wheelwell arch occurred after a garbage can lid creased it. Had it repaired correctly with insurance. Possibly a diffusor like a windshield or the front bumper are not reported to Car Fax.
Update: I requested the pics they took before the loading and at the unloading. I was told that the unloading pics didn't turn out because of sun reflection. I told the company that I know my rights and that I have 30 days to file a claim. The broker i use does a lot of business with this company and they have done 5 or so cars for me with thia particular hauler, so he contacted them on my behalf. Anyways, after 2 weeks of hounding them, I was sent the pics. The pics clearly showed no damage at the on load and clearly showed damage at the off load, and pics looked just fine to me. They moved the car from one carrier to another somewhere during the transport, so maybe that is when the damage occurred. I called the hauler directly and said I recieved the pics and started to explain what I see in the pics, and I didn't even get the that far before I was cut off by the person saying "we will pay you." That confirmed they saw the damage from the pics and were likely hoping I would just lose steam and go away.
Glad it worked out OP. I never use a broker and I also never try to get a dealer to cover or assist w/shipping when I buy a car - period. I take care of my own shipping. With that said I only use Reliable Carriers. Best in the biz as far as I'm concerned. Pricing is also more reasonable than you'd think. You might have to wait a little longer as well to fit in the route scheduling but that doesn't bother me.
..............this was not the transporters fault. its a Ferrari defect. you should know that, and not give the transporter a hard time. this is a known defect and it always shows up after the car has been tied down on a truck. Happened to me an many others. in the end when a 458 is tied down same as many other cars this shouldn't happen, but it does. and people just blame the trucker who tied the car down properly, unfortunately the design can not handle the stress when it should.
have you said who the transporter is? they flat out lied to you about the pics because they knew they were guilty.
Thanks for the input. I'm not giving them a hard time. I had heard about the foglight surround, but the rear diffuser is also cracked. Is that common? Also, they moved the car off and on the truck at least once. I have to say I was a bit upset when they delivered the car. The way we knew it had arrived, is that my wife said "what is that noise?" and it was the kid who unloaded it revving the engine. Not kidding. I've shipped a fair number of cars and never experienced that before. I was hot. This also shattered my confidence in the company, so hard to give them the benefit of the doubt on the cracks. The bid from Ferrari was 8k. The company wants to make it right, which is great. I'm giving them the benefit of the doubt in that the management probably didn't know the run around I was getting from the employees. Management has been much more receptive and I actually recieved a first apology today and they want to help.make things right.
Now your challenge will be keeping it off CarFax because if it ends up on there it will cost you WAY more than $8k if you ever go to sell.
Exactly!!! That was my thought also. So talking with the transport management, they don't want to file a claim either. Their deductible is $2K. They offered to come pick up the car and fix it themselves, to which I said I wasn't comfortable with that. At this point, I'm thinking taking a $2K payment, or possible asking for a bit more since their premium may increase with a claim, and fixing this myself. Removal of the rear bumper looks like a pain, and if I do it, I may just switch to carbon fiber for the foglight surrounds and the diffuser while I'm at it. Just not sure if I want the carbon fiber in the rear and not in the front, since adding the carbon fiber canards looks like a complete PITA.... on the other hand, I'm a driver, not a looker, with my cars, so I could just take the money and fix everything later as needed at some point.
As much as I love c/f on my car, the last place I wanted to put it was on the rear diffuser and fog light surrounds. As most of this stuff is aftermarket, getting it to fit is often a challenge and when it is off, it looks cheap. Unless you have a great relationship with a supplier, you might never be happy with the results and have to settle with a poor fit and finish. Adding to the fact that the fins on the diffusers are often scraped while driving, the first time you hear that sound you will be crushed..... I know the fins are replaceable but who wants to have to order them at a cost (if they are still available when it happens) or keep a stash of them in a drawer. At least when the diffuser plastics are OEM they can be removed and touched up/repainted when needed. Just my 2 cents...... Regards, GG
ok, I finally gotta ask- I've been seeing you guys reference this for years but what the F are you guys talking about with fog light surrounds????!!! I've never seen a Ferrari in the past 30 years with fog lights... I mean, hell, I haven't seen ANY car with fog lights since I was a kid... what the hell are you guys talking about... ESPECIALLY fog lights in the REAR!!! I mean, is that even a thing EVER on any car? Ok thanks for allowing me to say/ask that. weird.
Oh! Is that what thing is? I always wondered wtf it was for. And people always type fog light surrounds… implying there are more than one. Ok gotcha, thanks AD211- I never noticed any on other models but I guess now I know what to look for… a weird coffee filter looking box [emoji28] Sent from my iPhone using FerrariChat
