Dealing with rude salesman

You win... now just pick your prize

 

I've had this experience with some salespeople, I'll refrain from stating their names even though this type of behavior just pushes me away from referring them anyways. I've helped out the dealers who've taken the time and talked to me.

I was at said dealership and the rude salesperson who knows me from my frequent visits to check out the cars shrugs me off. My buddy is looking at a 'used' Aventador, he sees my buddy pull up in a RuF RT12 and must have just thought it was a plain ol' 997 Turbo. Doesn't say a word and walks back to his office with his hands behind my back while I go grab the guy who took the time to talk to me and show me around and tell him my buddy is looking at the Aventador. Meanwhile, said rude salesperson overhears and comes out of his office. He then starts acting buddy-buddy with me and my buddy. I'm not a fan of the guy, so I let him know that his help isn't needed and if he wanted a sale, he should have been much nicer as nicely as I could.

Went back months later with another buddy, we were just looking at one of cars in there and he says, Hello, thinking I brought in another prospect for him. I said Hey and just walked away.


Unfortunately, one of my favorite salesperson was let go when their division was closed. I stopped by unknowingly on his LAST day. I was so sad to see him go but was happy I saw him before he left. We talked for 45 minutes, possibly more, while he occasionally checked up on the few people that came into the building.

 

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I remember when the 2000 corvette came out. I wanted a brochure but was not having any luck. Each time I went into a dealership they had none. I walked into a local dealership saw a salesman and asked for one. He said he would get me one and did a few days later. When I was ready to buy he had left the dealership. I tracked him down and bought it through him. It pays to be nice.

 

I love this. I would do the exact same thing. Couldn't imagine giving my business to someone who is apathetic.

 

This thread got me thinking that this is really a two way street.

Last week I took my wife to test drive an A7. She has always had RWD drive cars and I'm tired of buying a second set of wheels with snow tires mounted. I scheduled the test drive when we were due to have a snow storm. Well the storm kind of fizzled, but we did get a couple inches. I told the salesman that we weren't really going to buy until next fall. Both he and the General Manager could not have been nicer nor more attentive to both of us.

So just an hour ago after reading the latest posts in this thread, I thought I should send the salesman an email thanking him for his time and telling him that I have his card will contact him in the fall.

Within 2 minutes (of course its probably quiet there on a Friday afternoon) he replied -

Anytime Paul!
My pleasure!
See you in the fall!
Youssef

We may not buy a car there, but he will definitely be in the running.

 

Wow, what an ignorant statement. Ignorant and offensive. What's wrong, no one hugged you today and told you that you are the greatest thing since sliced bread?!?!?

Get over yourself.

 

Well, I read through this entire thread and here is what I am taking away from it...

1) There are bad sales people out there. They can be pricks. They can be rude. They can be condescending. People will remember they are pricks, etc. and choose not to do business with them in the future.

2) There are good/great sale people out there. They will spend quality time with you regardless of you having the funds to purchase what they are selling. People will remember that they were good/great and will search them out when it is time to buy what they were selling.

Having been in the same shoes at the OP at one time (I've picked out every family/company since 1987) I can understand where he is coming from. I've dealt with sales people in both groups.

 

Disregarding his last couple of sentences, generalizing sales people, which I disagree with.

What is inaccurate about the first part of his statement, which I agree with below.

 

Complete sidetrack, but worth it - you still need winter tires on an AWD vehicle. All the AWD system does it make it easier to get moving from a standstill. OK, it provides a bit of extra stability. However, when it comes to braking, AWD makes no difference. When it comes to turning, it makes no difference. Those actions still require traction from the tires, whether those tires are driven under acceleration or not. You still require winter tires on an AWD vehicle.

(For reference, I'm in Canada, we had more snow yesterday and today... we currently have an Audi S7 and S5, both equipped with winter tires on separate wheels)

 

You're the ignorant one. A failure at sales?

I can pretty much guarantee that anyone looking to buy a Ferrari knows exactly what model they want and they are not trying to decide between a Lamborghini and a Ferrari and the Ferrari salesman will be the one that sells them on a Ferrari.

When is the last time you went in any store and left with something you don't need and didn't intend on buying? There is a salesman at one of my local Mercedes dealerships that has people come in for service and leave with a new car quite often. He is a rarity. Quite fun to watch him in action.

 

Thanks Gordon, those are good points, and they really do apply to my wife! She just retired from her job where she had to drive throughout the state. Now she doesn't have to go out if the weather is bad. However, I would consider getting her snows if we do get the A7.

Say, do you have a nice set of used snows on wheels you're willing to sell cheap!

 

Jeeze he's expressing his opinion and I don't disagree with most of what he said. No reason to tell him to get over himself.

 

Cool it, please.

 

I think it would be a good idea for Ferrari to sell their cars directly online and just have regional service centers. It's nice to have a showroom to look at Ferraris at the same time I have heard my share of horror stories and experienced it first hand.

 

shocked at the comments here.
Dan is one of the most passionate,knowledgeable Ferraristi I've had the pleasure of knowing
he sold me my car,and I can't say enough good things about his professionalism
I wish more sales people were as helpful & knowledgeable as he is
I'm sorry Mr. DrewH had felt compelled to say what he did

 

I guess I must "have that look." It doesn't matter what I am wearing, cargo shorts and keens (etc), I can't be in a dealer showroom for more than 15 sec without being approached and having a new super BFF attached to my hip.
I usually have to say over and over, "just kicking tires and seeing what they look like in person," and they still don't leave me be.

 

I'm sorry rmani, I should have quoted his entire post. Read his 1st 2 paragraphs of that post above - that is why I am telling him to get over himself.

 

I can't say any Ferrari sales professional has ever been rude to me. I can say at the local store they have a product in high demand and the ability to demand that customers buy a used car to get realistically on the list to order new (otherwise, it appears they take your deposit and a car does not arrive until demand has petered out and the new model is on the horizon), and at least early in the cycle pay over sticker for a car. That's just the way it is and in honesty you can't expect a sales person to sell you a car below market or ahead of those willing to pay for early allocation.

I do think the car largely sells itself and wonder how many buyers went into a Ferrari dealership thinking they weren't interested really, and then ordered or bought used. I think most buyers come in both knowledgeable and motivated, although there may be some super wealthy who have reached a point where they just want a Ferrari, with little knowledge of the model line-up, but even those folks I suspect are all sold on the Ferrari brand and in that regard motivated.

 

How'd that work for Tesla in NJ?

 

Agree, the Dallas team is a great group of people.

 

This is spot on in every other setting but an auto show.

 

Went to Algar Ferrari and I look very young. Salesman walked around with me and answered every question I had, knowing that I could clearly not buy one. Awesome guy, class act.

Some people just have more respect.

 

+1000 don't take it so personally

 

Go visit Sleepy in your new car. Like in Pretty woman... Hey! You work on commission, right. Big mistake, huge!