Diagnostic Fee for CPO car at Dealer Service - Normal? | FerrariChat
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Diagnostic Fee for CPO car at Dealer Service - Normal?

Discussion in 'Ferrari Discussion (not model specific)' started by DiamondDog, Jul 6, 2022.

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  1. DiamondDog

    DiamondDog Formula 3
    Owner

    Aug 29, 2021
    1,422
    Orange County, CA
    #1 DiamondDog, Jul 6, 2022
    I am not one of Ferrari's "best" customers and purchased my first 1 a year ago (a CPO 488 spider).

    Car has had stupid issues that they will not cover, leather on dash bubbling, broken leather strap in trunk)

    I have had 1 service done at the Dealer where I purchased. There is a rattling sound from the engine bay. They could not find it.

    Also, all of these trouble lights came on after the service (weeks after) and I changed the battery, yet they did not clear.

    Brought it in to the dealer and verified the rattling sound and also asked them to take care of the lights.

    They asked for a $300 diagnostic fee in case the warranty doesn't cover (which the Power warranty only covers a limited amount of items)

    I would guess this is reasonable, right? I mean they have to take time to identify. Just want to have appropriate expectations. I have had other luxury brands and never encountered being asked for a diagnostic fee.

    I am not complaining, rather just want to properly bracket expectations.
     
  2. rob5819

    rob5819 Formula Junior

    Dec 12, 2017
    932
    San Diego
    Full Name:
    Rob Barry
    #2 rob5819, Jul 6, 2022
    BMW did that to me recently. My car had a check engine light, I scanned it with an OBD2 scanner, diagnosed the fault and made an appointment to get it fixed. They told me up front they had to charge me $120 to confirm the fault code (which matched what I had found). I haven't had to get Ferrari to scan any codes (yet), but assume they would charge me some sort of hourly labor rate.
     
  3. FerrariCognoscenti

    FerrariCognoscenti Formula 3

    Jan 19, 2021
    2,429
    East Coast
    #3 FerrariCognoscenti, Jul 6, 2022
    My Ferrari dealer charged the same diagnostic fees. Usually 1.5 hr of labor which is $450. Ridiculous. I just do it all myself or goto an independent unless I’m sure it’s covered under my power warranty.
     
  4. mcw

    mcw Formula Junior
    Owner Rossa Subscribed

    Aug 10, 2008
    412
    #4 mcw, Jul 7, 2022
    Diagnostic charge at FNB seems reasonable to me. I have found other brands' service bays in the area have similar diagnostic charges these days. I have been satisfied using FNB along with independents on my F cars over the years. Presumably, some would get the dealer diagnostic and then go to an independent. In addition to FNB, there are several independents in Orange County who have solid reputations. Talk to people at FNB events, FCA members, or go to a Cars'n'Coffee like The Finish Line Auto Club to gather opinions for your particular needs.
     
  5. Metastable

    Metastable Formula Junior

    May 4, 2018
    540
    Canada/Southern Cali
    #5 Metastable, Jul 7, 2022
    I have an OBD2 scanner. Located in south OC if you want to give it a shot to see what codes come up.
     
  6. craze

    craze Formula 3
    Silver Subscribed

    Mar 5, 2021
    1,157
    Melbourne
    Full Name:
    Michael
    #6 craze, Jul 7, 2022
    Diagnosis is standard in any service or trade industry, now that said if they dont know what they are doing then you shouldnt be paying anything for their incompetence
     
  7. Nospinzone

    Nospinzone F1 Veteran

    Jul 1, 2013
    7,744
    Weston, MA
    Full Name:
    Paul
    #7 Nospinzone, Jul 7, 2022
    Dealerships are geared to take the most amount of money from the most amount of customers in the least amount of time.
     
    NYC Fred, Elsi and brookliner7 like this.

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