Dino script badge from Superformance

I see nearly no difference- but I am not a concours guy. I have dealt with them for years and although a few minor mistakes (really not many at all) they have always been marvelous to deal with . I think they are fair guys as well that try to do the right thing. I would speak with Ron- he works mon- weds - always first class. I would be surprised if you dont end up having a great experience with them.

 

could it from the 308?

 

Maybe a anomaly, possible over-plating or dirt entrapment prior to plating, I would ask to see a picture of another script. Maybe the vendor messed up his tooling.

 

quite right, the other reads 308gt4, however the diamond dot is the same!

 

Ron,
I just send you pictures of an NOS Dino GT script.
Regards
Nicolai

 

I've got to say that your thread title is well off the mark and is typical of the type of crap I have to deal with in my business on a day to day basis. You are unhappy with your purchase and go on a public forum before even giving the vendor a chance to make good. Problem is that even if Superformance comes back with a stellar solution, this thread will continue to exist and the reality is that people look at the title and maybe the first post even if you post somwehere way down that it was all an honest mistake. Unless you can honestly claim to being without fault of your own I suggest, in future, a more humble approach before shouting fire and then re-canting it later.

On the subject of Superformance, they have such a strong following because of their good service and prices. In addition they have a wide variety of parts that are of high quality offering a huge savings and convenience over tracking down small batches of NOS parts scattered around the world for extraordinary money. The downside is that for the fanatically anal (and I am one of them) some of their parts are not concours correct and it is only through trial and error that you can be sure sometimes. Fact is that their return policy and good nature make it easy to pick and choose. Good luck returning parts to some of the 'other' vendors out there the way you can with SF.

Lastly, on the subject of this particular part, the difference is minor and would never be picked up by any concours judge. This is something I'm certain of. That said, you want your car one way and should have it any way you like but to question Superformance's 'quality control' is absurd. If you have any experience in dealing with some of the Italian manufacturers of parts, even if they are using the OEM molds and are the OEM supplier, they could care less about originality. For all we know the original mold was damaged just before the last casting and the easiest fix was to round out the dot in the 'i'. It is unrealistic to assume that every piece of new inventory should be controlled next to a concours correct control sample and you can be sure that the supplier could not be bothered to inform anyone that the tool was changed.

Rant over.

 

I took a quick look at the badge on my car, which I assume to be original, and then a badge I bought from Superformance some time ago and stored. They seem identical, and the shape of the dot on the Superformance item is correct. Superformance will probably replace your badge if you point the anomaly out.

Perhaps you can ask the forum administrator to change your title for the thread (to "Dino replacement badge" possibly), as the current title does imply malice on the part of Superformance. It is a useful thread as it does tell us to look at replacement badges a bit more carefully.

Regards,

Andres

 

had nothing but good experiences with SuperPerfomance. Just ordered a ton of stuff for my new to me 328.

 

I think we can all agree that every supplier is gonna make a mistake now and then.

Emphasis on mistake.

As in error.

As in non-intentional.

Based on the general performance we seen from these guys, I think this is an aberration, and easily remedied. I'm sure the guys at superformance will step up.

If they don't, then a thread showing the small differences in the original and replacement would be warranted. I don't think "bait and switch" is appropriate in either circumstance.

Hopefully a moderator will wander along and fix the thread title.

I have had nothing short of excellent transactions with the guys at Superformance, and suspect they'll fix this first thing Monday.

D

 

What else would you expect, your customers are buying expensive parts for expensive cars. They have been sold on the idea that these cars are "extra special" Their cars are scrutinized by judges that look for perfection.

 

When it was never there in the first place!

 

Just to clarify, I have no problems with picky customers and do my best to accomodate everyone. What I have a problem with are customers who publically call foul against a company and or its products before trying to sort things out in private first. That is the 'crap' I was referring to.

Also perfection means many things to many people and consumer education sometimes plays a big role as to what is acceptable and what is not. Years ago I worked at a Home Depot type place and I had an irate customer who called our plywood JUNK because he could not find two pieces with exactly the same grain pattern!

 

And folks may wonder why my website says " Closed Indefinitely"


.........

 

I'm in the kitchen remodeling business; it ain't getting better and it ain't gonna change! Educating customers as to what is reasonable for them to expect, means the difference between happiness and misery.

 

I'd 'expect' a decent customer to give me an opportunity to rectify the situation before he cut me to pieces on a website read by 100's of potential customers.

Reverse places with this vendor. If you had been the subject of the original post on a forum that has your customer base visiting it regularly, would you be happy with it? More importantly, would you be inclined, now that the damage is done, to rush to help that customer with his problem? I never cease to be amazed at the willingness of folks to dump **** all over people without any consideration at all, or any opportunity to make it right. It's just possible that they don't know that the image on the website is different from their current batch of name plates.

Tell ya what, Superformance will make it right for you, if my experience with them is an indicator.

They shipped me the wrong set of springs for my Dino. I called them, and they priority shipped me replacements the next day no charge. Told me what the other set of springs was for, then told me to sell them to a friend or on ebay rather than return them to reimburse me for my trouble.

Based on that, I doubt they'd risk their reputation on a trim piece, but I could be wrong.

D

 

No I totally agree that a phone call or email needed to be sent before it ends up here. I have a retail store and I get some customers that are never happy. in this F car world the expectations are extremely high and I could see it being difficult to deal with many of the customers.