Disappointed with Autoricambi d'Epoca

I see a few members have dealt with them in the past, and they are known for exorbitant shipping but also having unobtanium parts. I want to share a negative experience I've had with them recently.

I asked for the availability and price for a pair of 456 fuel pump supports, and was told 75 euros plus 49 euros shipping for both, and that they would ship quickly.

I gave them my CC details, and recieved the parts a week later. However, they charged my card for 208 euros, and put a higher price on the customs form, so I had to pay another $50 in tax.

I've been in contact with Sergio for nearly three weeks now trying to get them to refund the difference, and they refuse to admit any wrongdoing and are asking me to send them back at my expense. Of course, they never issued an invoice or receipt, so going through the card issuer for a chargeback will be difficult.

I'm glad I am facing this problem with such a small order. I'd be quite pissed if it were a major part.

 

Definitely. I'd rather settle it amicably, but that will be the last resort.

 

They haven't really given one. They keep insisting that the price was 75 each all along (which still doesn't add up to 208 anyways), and are saying I'm causing problems--ignoring the fact that the email thread they quote with each reply spells out my case quite clearly.

 

Fair enough. The email thread reads verbatim:

Feb 26, from me: "Thank you, so it is 124 euro total for two gaskets including shipping?"

Feb 27, their reply: "yes send you shipping address [sic]"





Either way, they've now asked for my banking info, so I hope I will be receiving funds shortly. I'll be disputing the charge on Friday otherwise.

 

Thanks. I thought so too, hence my purchase.