Dispute with Bell mobility. Any advice?

Hi Chris
The likelihood is that since you called CS there is now a note on your file indicating that you soaked the phone. The store you return it to might or might not check the file. Or Bell might check it after they process the returned phone. If you didn't tell them why it stopped working then you stand a chance.
Don't expect service from Bell, they just laid off 2500 managers. The CSR won't have any leeway to help you. Bell Mobility and Telus Mobility will likely go away over time unless they move to GSM. They will have increasing difficulty getting decent handsets, the CDMA market is too small for manufacturers to care about. Thier internal handset costs must be higher due to this so they have less leeway in pricing options.

I would read your actual contract regarding the early termination. $400 sounds high for 1 year left. Over the years this fee has changed, I am thankfully no longer a Bell customer on anything. In fact my land line is now VoiP and costs 3.50/month plus usage. I doubt I will see more than $8 per month on that. (.01 incoming, .015 outgoing anywhere in NA), .02 to UK and NL).
If you go with Rogers, buy your basic phone somewhere else, otherwise it will be locked to Rogers. This prevents you from using other SIM cards, eg. in Europe. You also avoid contracts this way, there might actually be some choice (we live in hope) in a year or two with the recent spectrum sales.

Gerrit

 

Hit them where it hurts and switch the services that are not under contract. Like your Internet, long distance and home phone. Only suckers use Bell. They are over priced and have bad service. As for the cell phone, get a cheap one until your contracts runs out.


I have 0 services with Bell.

 

so you broke your phone and expect the phone company to pay for it???? You've got to be kidding me.

I cant' believe people these days. If you drove your ferrari into a lake would you expect Ferrari to give you another?

 

u r retarded

 

I dont want to sound like another "retarded" person in this thread...but Im going to have to agree with this.

Just think about it. You agreed to go with Bell as your service provider. Bell offered you a phone at a discounted rate, based on the fact that you would agree to service with them for a period of time. Bell has to make up its loss on the phone by you paying for the service on the phone they provided. Now, if you drop that phone in water or run over if with your car....how is that Bells fault? They still have to make up the money they lost on the phone in the first place. If you want another free phone, Bell is losing more money on you. Big companies like that cant just give away phones when people drop them in water. They are trying to make money too. They dont mind losing a customer here or there that is pissed off because they cant give them a phone. Bell wll gain a Telus customer that did the same thing and left Telus. What makes you think any other cell phone company is different?

Just suck it up and by yourself a new phone. Dont blame Bell for not giving you something for free when its your own fault you broke the phone.

 

I went and re-read the initial note - and I don't think that's quite the argument. He's 2 years into a 3 year contract. He's convinced he's having to pay much more than 1/3 the discount to start over. And there's a huge cancellation fee to walk. Upset enough he's willing to bend the truth a bit to stay with Bell, rather than walking across the street and starting over with someone else.

Cell phones are quite the addiction, and we're just the sheep being led around.
I think?

 

You also cannot use the argument that you have internet, home phone and so on with Bell. The people you call to find out about getting you a new phone have no access to your internet and home phone history. Those people will only look at your cell phone history and how much per month you are paying. If you are paying more then $60 per month (per phone) on a regular basis, then they would be more willing fto give you an offer to resign. They are obviously making more money on you therefore dont mind if you stay.

For someone that is 2 years into a 3 year contract and has had a history with a Telus would easily get a renewal offer for a new phone. I know you claim that Telus doesnt have the best coverage over there, but maybe it is time to switch.

Just so you know, I do work for Telus and have dealt with a lot of these situations. I do know how you feel and I really hope that Bell can work something out for you.

Best of luck!

 

I had my phone replaced when I walked in a store and simply said "it doesn't get any reception in my house like it used to". They gave me a new (identical) one ... when it wasn't even the issue. That was with Fido, a year or 2 into the contract.
Regarding billing, I got sick of the 20Gb limit (videotron cable), so called them up 2 mo before the end of the contract telling them I wanted to cancel ... they ended up giving me the extra high speed for the price of the basic one.

Not necesserily advice, but gives you an idea of what other get ... they don't sound to be working with you at all on this one. Quite surprisingly, I must say so.

 

you should stay in barrie

 

Chris, I think this thread is done...