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Discussion in 'Collectables, Literature, & Models' started by jm2, Nov 25, 2017.
Was it to be delivered to US or CH?
I too never received any answers.
I sent them another mail today and also informed them about this thread on fchat. Of course, they have no clue and give a shxt.
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According to Dennis magazines they sent me issue #10 on the 18th October 2019. Today is the 8th November 2019 and so far nothing has arrived. Oh well, it's just 21 days………
Maybe by the time of xmas it will arrive, who knows?
(PS: I pre-paid twice, both times for two full years…..…).
Well mine turn up ok, so I’ve just put a cheque in the post for another year!
let’s see what happens.
I am living in Belgium, and I am getting the magazine through Newsstand in the UK since the very beginning. I had no real delivery issue to date, although I have to admit that it sporadically took a bit longer before the magazine arrived. They state, that they have to wait 25 working days before they can make a claim with their supplier for rest of the world destinations.
Got my one in Germany 3 days ago. Delivery is OK now. Still a bit delayed vs UK, but I can live with that (considering the kind of content). Also available in many larger train stations in Germany and Frankfurt Airport (@ the newsstand left of the entrance to the B-gates, but still in public area).
This lot are a complete bunch of muppets!!!
I sent a cheque to renew for next year. They send it back to me with a letter saying they cant take a cheque for an offer that is only for direct debit.
Admittedly I didn't see the small print that the offer was only for direct debit; but seriously do they not want my business and are happy to a 1) spend time (money) and effort to write a letter and send (money) my cheque back to me and 2) loose a customer?
I wouldn't be surprised if they just spent more than the cost of cashing the cheque!!!!
Idiots; with that attitude they deserve to go under.
Guess I'll spend my money with Cavallino magazine!!!!
Well, they told me they sent me issue #10 on the 18th October 2019...…………..It's now 27 days later and 14th November 2019 and still nothing has arrived here yet (Zurich, Switzerland).
Plenty of supply here on the HK bookshelves (no time for reading, there's rioting to do!).
Here's the latest:
After three additional emails to Dennis magazines I received this today (Thursday, 21st November 2019 at 7.09 am):
"Dear Mr Massini,
Customer Number: 0012104XXXX
Thank you for your email regarding Enzo.
Having checked our records, please be advised that we have already replaced your subscription with the Summer 2019 issue to compensate for the missed issue. Therefore, please be advised that we have to wait until 22nd November 2019 to consider the replacement copy to be missed before we can compensate your subscription accordingly.
Kindly continue to monitor delivery of your issues and contact us if any further delivery problems are experienced.
Customer Care Team
Another JOKE! They call this "customer care"!! Hahahaha!! These Enzo magazine people do not care about their clients. They do NOT send the magazines, despite dozens of complaints by email and telephone.
Still waiting for the magazines. What a fraud. I strongly recommend: Do NOT subscribe to that magazine or any other magazines from that strange publishing house. They take your money but don't perform.
Can anybody recommend a good and experienced British lawyer that could handle this on my behalf, please? I am very serious. Even if it is about a few GB Pounds only.
Please contact me via PM/conversation. Thank you.
You might like to try contacting the chief executive of Dennis Publishing direct first. It is James Tye, and his contact details are here: https://beta.companieshouse.gov.uk/company/01138891/officers
It is already clear no-one at Enzo magazine cares at all since I gave them the opportunity to respond directly on FerrariChat but they decided not to do so. But maybe the Chief Executive cares. Or maybe he doesn't but at least then you'll know.
Good luck with that. I've emailed him and others. Several times. Never got a response. They ripped me off with back issues and never bothered to respond past the form letters posted here already. I've also linked the Ferrarichat thread too. Oh yes, I've called their customer support too several times and been routed to their support center in India.
James Tye has been contacted already twice. ZERO reaction whatsoever.
Pure fraud. Absolutely unbelievable.
i did get the latest issue.
just no response on my complaints of not receiving the last 8 issues i paid for.
they are useless
Haven't seen issue 10 in U.S. bookstores yet.
I don’t understand. I have received nearly 200 issues of Octane from the same publishing house, with no more than two or three delivery problems, all of which were quickly resolved. It hardly seems like the same company!
Same here. Longtime subscriber of Octane and it arrives well and on time. No issues here.
ENZO??? Not at all.
The people responsible do not care!
Today, Saturday 23rd November 2019, arrived an envelope with Enzo magazine issue #10. See below.
They said they sent it 18 October 2019 already……...which of course wasn't true……...the UK post stamp shows 21st November 2019.
Next question now, where is issue #9 (nine)??? Will it ever arrive?
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Interesting to note how quickly it arrives when they actually send it. Mind you, £4.35 for postage so it should have been pretty quick! Just think how many £4.35s they're saving with all the magazines they haven't sent.
They got about 20 (twenty) emails from me within one year, most were never answered…………their delete button must be really hot now.
Meanwhile I continue to wait for #9...………
I met the Published of Enzo having lunch one day in Paris, at the same event I met Mr Massini at in fact, Retromobile. Anyway the publisher, I can't remember his name anymore, asked me if I'd like to have a magazine shipped to my home in the US. Of course I said yes, and wouldn't that have been something if it would have actually showed up?!
While I can understand the money loss problem or the unanswered complaints of the unserious editor or staff, it seems that people here still want to read it. I only bought one issue of the French edition on a newsstand during the last holidays and am not really impressed by the overall quality of the magazine. So, to me, all in all, quite a fail.
I can not understand that people still want this magazine, despite all the troubles they have read here the last two years.
well they finally got back to me and offered a complete refund for the 2 years worth of magazines that did not arrive.....and i accepted.
better to have the money than the aggravation.