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Enzo magazine

Discussion in 'Collectables, Literature, & Models' started by jm2, Nov 25, 2017.

  1. Jack-the-lad

    Jack-the-lad Three Time F1 World Champ
    Silver Subscribed

    Jun 22, 2004
    36,440
    Isle of Luci
    Full Name:
    Jack
    Was it to be delivered to US or CH?
     
  2. Marcel Massini

    Marcel Massini F1 World Champ
    Honorary

    Mar 2, 2005
    12,735
    I too never received any answers.
    I sent them another mail today and also informed them about this thread on fchat. Of course, they have no clue and give a shxt.

    Marcel Massini
     
    of2worlds likes this.
  3. Dr Tommy Cosgrove

    Dr Tommy Cosgrove Two Time F1 World Champ
    Rossa Subscribed Owner

    May 4, 2001
    28,949
    Birmingham, AL
    Full Name:
    Tommy
  4. Marcel Massini

    Marcel Massini F1 World Champ
    Honorary

    Mar 2, 2005
    12,735
    According to Dennis magazines they sent me issue #10 on the 18th October 2019. Today is the 8th November 2019 and so far nothing has arrived. Oh well, it's just 21 days………
    Maybe by the time of xmas it will arrive, who knows?
    (PS: I pre-paid twice, both times for two full years…..…).

    Marcel Massini
     
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  5. A348W

    A348W Formula Junior

    Jun 28, 2017
    953
    North Wiltshire, UK
    Well mine turn up ok, so I’ve just put a cheque in the post for another year!

    let’s see what happens.
     
  6. franmort

    franmort Rookie

    Feb 21, 2015
    16
    Antwerp, Belgium
    Full Name:
    frank mortier
    I am living in Belgium, and I am getting the magazine through Newsstand in the UK since the very beginning. I had no real delivery issue to date, although I have to admit that it sporadically took a bit longer before the magazine arrived. They state, that they have to wait 25 working days before they can make a claim with their supplier for rest of the world destinations.
     
  7. Thomas S.

    Thomas S. Karting

    Sep 11, 2017
    55
    Full Name:
    Thomas Snay
    Got my one in Germany 3 days ago. Delivery is OK now. Still a bit delayed vs UK, but I can live with that (considering the kind of content). Also available in many larger train stations in Germany and Frankfurt Airport (@ the newsstand left of the entrance to the B-gates, but still in public area).
     
  8. A348W

    A348W Formula Junior

    Jun 28, 2017
    953
    North Wiltshire, UK
    This lot are a complete bunch of muppets!!!

    I sent a cheque to renew for next year. They send it back to me with a letter saying they cant take a cheque for an offer that is only for direct debit.

    Admittedly I didn't see the small print that the offer was only for direct debit; but seriously do they not want my business and are happy to a 1) spend time (money) and effort to write a letter and send (money) my cheque back to me and 2) loose a customer?

    I wouldn't be surprised if they just spent more than the cost of cashing the cheque!!!!

    Idiots; with that attitude they deserve to go under.

    Guess I'll spend my money with Cavallino magazine!!!!
     
  9. Marcel Massini

    Marcel Massini F1 World Champ
    Honorary

    Mar 2, 2005
    12,735
    Well, they told me they sent me issue #10 on the 18th October 2019...…………..It's now 27 days later and 14th November 2019 and still nothing has arrived here yet (Zurich, Switzerland).
    Criminals.

    Marcel Massini
     
    of2worlds likes this.
  10. Casino Square

    Casino Square Formula 3

    Apr 21, 2004
    1,551
    Hong Kong / USA
    Full Name:
    Andrew
    Plenty of supply here on the HK bookshelves (no time for reading, there's rioting to do!).
     
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  11. Marcel Massini

    Marcel Massini F1 World Champ
    Honorary

    Mar 2, 2005
    12,735
    Here's the latest:
    After three additional emails to Dennis magazines I received this today (Thursday, 21st November 2019 at 7.09 am):

    "Dear Mr Massini,
    Customer Number: 0012104XXXX
    Thank you for your email regarding Enzo.
    Having checked our records, please be advised that we have already replaced your subscription with the Summer 2019 issue to compensate for the missed issue. Therefore, please be advised that we have to wait until 22nd November 2019 to consider the replacement copy to be missed before we can compensate your subscription accordingly.
    Kindly continue to monitor delivery of your issues and contact us if any further delivery problems are experienced.
    Kind regards
    Jerose Magsico
    Customer Care Team
    Motoring"

    Another JOKE! They call this "customer care"!! Hahahaha!! These Enzo magazine people do not care about their clients. They do NOT send the magazines, despite dozens of complaints by email and telephone.
    Still waiting for the magazines. What a fraud. I strongly recommend: Do NOT subscribe to that magazine or any other magazines from that strange publishing house. They take your money but don't perform.

    Can anybody recommend a good and experienced British lawyer that could handle this on my behalf, please? I am very serious. Even if it is about a few GB Pounds only.
    Please contact me via PM/conversation. Thank you.

    Marcel Massini
     
    of2worlds and ross like this.
  12. jtremlett

    jtremlett F1 Rookie

    Feb 18, 2004
    3,919
    Marcel,

    You might like to try contacting the chief executive of Dennis Publishing direct first. It is James Tye, and his contact details are here: https://beta.companieshouse.gov.uk/company/01138891/officers

    It is already clear no-one at Enzo magazine cares at all since I gave them the opportunity to respond directly on FerrariChat but they decided not to do so. But maybe the Chief Executive cares. Or maybe he doesn't but at least then you'll know.
     
  13. Challenge64

    Challenge64 F1 Veteran
    Rossa Subscribed Owner

    Jul 28, 2004
    5,500
    Full Name:
    Ron
    Good luck with that. I've emailed him and others. Several times. Never got a response. They ripped me off with back issues and never bothered to respond past the form letters posted here already. I've also linked the Ferrarichat thread too. Oh yes, I've called their customer support too several times and been routed to their support center in India.
     
  14. Marcel Massini

    Marcel Massini F1 World Champ
    Honorary

    Mar 2, 2005
    12,735
    James Tye has been contacted already twice. ZERO reaction whatsoever.
    Pure fraud. Absolutely unbelievable.

    Marcel Massini
     
  15. ross

    ross Two Time F1 World Champ
    Silver Subscribed Owner

    Mar 25, 2002
    29,164
    houston/geneva
    Full Name:
    Ross
    usa.
    i did get the latest issue.
    just no response on my complaints of not receiving the last 8 issues i paid for.
    they are useless
     
  16. Gatorrari

    Gatorrari F1 World Champ
    Silver Subscribed

    Feb 27, 2004
    12,922
    Georgia
    Full Name:
    Jim Pernikoff
    Haven't seen issue 10 in U.S. bookstores yet.
     
  17. Jack-the-lad

    Jack-the-lad Three Time F1 World Champ
    Silver Subscribed

    Jun 22, 2004
    36,440
    Isle of Luci
    Full Name:
    Jack
    I don’t understand. I have received nearly 200 issues of Octane from the same publishing house, with no more than two or three delivery problems, all of which were quickly resolved. It hardly seems like the same company!
     
  18. Marcel Massini

    Marcel Massini F1 World Champ
    Honorary

    Mar 2, 2005
    12,735
    Same here. Longtime subscriber of Octane and it arrives well and on time. No issues here.
    ENZO??? Not at all.
    The people responsible do not care!

    Marcel Massini
     
    Llenroc likes this.
  19. Marcel Massini

    Marcel Massini F1 World Champ
    Honorary

    Mar 2, 2005
    12,735
    Today, Saturday 23rd November 2019, arrived an envelope with Enzo magazine issue #10. See below.
    They said they sent it 18 October 2019 already……...which of course wasn't true……...the UK post stamp shows 21st November 2019.
    Next question now, where is issue #9 (nine)??? Will it ever arrive?

    Marcel Massini

    Image Unavailable, Please Login
     
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  20. jtremlett

    jtremlett F1 Rookie

    Feb 18, 2004
    3,919
    Interesting to note how quickly it arrives when they actually send it. Mind you, £4.35 for postage so it should have been pretty quick! Just think how many £4.35s they're saving with all the magazines they haven't sent.
     
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  21. Marcel Massini

    Marcel Massini F1 World Champ
    Honorary

    Mar 2, 2005
    12,735
    They got about 20 (twenty) emails from me within one year, most were never answered…………their delete button must be really hot now.
    Meanwhile I continue to wait for #9...………

    Marcel Massini
     
    of2worlds likes this.
  22. E_Man

    E_Man Formula Junior
    Silver Subscribed

    Jan 21, 2008
    691
    USA
    Full Name:
    Eric
    I met the Published of Enzo having lunch one day in Paris, at the same event I met Mr Massini at in fact, Retromobile. Anyway the publisher, I can't remember his name anymore, asked me if I'd like to have a magazine shipped to my home in the US. Of course I said yes, and wouldn't that have been something if it would have actually showed up?!
     
    of2worlds, Jack-the-lad and jm2 like this.
  23. seb333

    seb333 Karting

    Jul 30, 2009
    56
    Munich, Germany
    Full Name:
    Seb
    While I can understand the money loss problem or the unanswered complaints of the unserious editor or staff, it seems that people here still want to read it. I only bought one issue of the French edition on a newsstand during the last holidays and am not really impressed by the overall quality of the magazine. So, to me, all in all, quite a fail.
     
    rysc97 likes this.
  24. rysc97

    rysc97 Karting

    Nov 1, 2011
    114
    Netherlands
    Full Name:
    John
    I can not understand that people still want this magazine, despite all the troubles they have read here the last two years.
     
    davidoloan likes this.
  25. ross

    ross Two Time F1 World Champ
    Silver Subscribed Owner

    Mar 25, 2002
    29,164
    houston/geneva
    Full Name:
    Ross
    well they finally got back to me and offered a complete refund for the 2 years worth of magazines that did not arrive.....and i accepted.
    better to have the money than the aggravation.
     
    davidoloan likes this.

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