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Enzo magazine

Discussion in 'Collectables, Literature, & Models' started by jm2, Nov 25, 2017.

  1. jm2

    jm2 F1 World Champ
    Rossa Subscribed Owner

    Aug 19, 2002
    10,662
    michigan
    Full Name:
    john
    Yes, i know. No excuse.
     
  2. Jack-the-lad

    Jack-the-lad Three Time F1 World Champ
    Silver Subscribed

    Jun 22, 2004
    30,640
    Isle of Luci
    Full Name:
    Jack
    Not me. Effem. I might buy a copy on eBay just to deny Dennis Publishing the sale.

    You know, they sent me a renewal letter after receiving only two issues. They expect me to re-up and pay to not receive their product. The two times I've already called the distributor about #6 I never heard,"I'm not sure what the problem is. Let me send an email to the publisher and try to sort it out. I'll ask them to send you a copy right away." All I got was, "Call us back in a couple of weeks if you still haven't received it." It's only a flipping magazine. It aggravates me even more that I've wasted so much time over it.

    I think I have it figured out. If I let my subscription expire the magazine will magically arrive.

    :D:rolleyes:
     
    jm2 likes this.
  3. jm2

    jm2 F1 World Champ
    Rossa Subscribed Owner

    Aug 19, 2002
    10,662
    michigan
    Full Name:
    john
    You’re absolutely right..........i’m just too old to let it get to me.
    Stick to your guns. Let’s see if we ever get our magazines.
     
    Jack-the-lad likes this.
  4. Rosey

    Rosey Formula 3

    Nov 5, 2015
    1,114
    Australia
    Full Name:
    Mark
    So far I've been lucky to pick them up from my local newsagent.
    They usually have a stack of five or so.
    I can imagine if I did subscribe they would either never arrive or turn up damaged in the post (which is not good for my OCD :) ).
     
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  5. JohnMH

    JohnMH Formula Junior
    Silver Subscribed

    Jan 28, 2004
    984
    Dubai, UAE
    FWIW, I did email the publisher about the delay and did get a prompt response. Apparently, issues can arise when adding addresses to the database(?)

    They wanted to confirm my mailing address which they then updated manually. Magically, a magazine arrived not too long afterwards. Funny how the postal system works.

    While I originally wrote Dennis Publishing with my complaint (subscriptions@dennis.co.uk), the people who sorted it out were found at:

    customercare@subscribe.managemymags.co.uk

    Maybe write Dennis and cc customer care?
     
  6. jm2

    jm2 F1 World Champ
    Rossa Subscribed Owner

    Aug 19, 2002
    10,662
    michigan
    Full Name:
    john
    That's all well and good, but they've had my correct address since day 1.
    So I ain't buying into that story.
    This is one of those 1st world problems. Annoying? Yes.
     
  7. Jack-the-lad

    Jack-the-lad Three Time F1 World Champ
    Silver Subscribed

    Jun 22, 2004
    30,640
    Isle of Luci
    Full Name:
    Jack
    I sent an email to the editor. I know subscription fulfillment isn't his remit, but ultimately the success or failure of a periodical goes back to the editor and publisher. Perhaps he can push the right buttons.

    That will be my final attempt.
     
    jm2 and AC6 like this.
  8. IslandBoy

    IslandBoy Formula Junior

    May 26, 2005
    344
    South Florida
    Full Name:
    Richard H
    If its any help ..... I emailed the UK publisher customer service with URGENT in the subject line. Gave them my gripe , and today I finally got issue 6 via DHL !
    Go figure ..........
    So dont waste your time with the US distributor, or your local distributor wherever you are. Just go to the source.
    It still does not address the hit or miss , or should I say hit or miss miss miss subscription problem, but at least its a way to get the current issue.
    I love the mag, and I really want to to survive. However with this kind of service and distribution, it does not look promising.
     
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  9. Marcel Massini

    Marcel Massini F1 World Champ
    Honorary

    Mar 2, 2005
    11,104
    I had done the same and got zero reply.
    I then emailed the PA of the editor and she said she will be leaving company end of month……….

    Marcel Massini
     
  10. Rosey

    Rosey Formula 3

    Nov 5, 2015
    1,114
    Australia
    Full Name:
    Mark
    I'm not surprised, it seems like a most disorganised place to work at !! :)
     
    jm2 likes this.
  11. Jack-the-lad

    Jack-the-lad Three Time F1 World Champ
    Silver Subscribed

    Jun 22, 2004
    30,640
    Isle of Luci
    Full Name:
    Jack
    I made one more attempt. I called the U.S. distributor. I got a busy signal on every attempt. Really? An American budiness is still using a phone system that doesn't send calls to an available line or voice mail? Is this 2019 or 1989? When I finally got a ring....it was answered by a machine with a poorly done, amateurish, message telling me what their "normal business hours" are....which, by the way, fell within the time of my call.

    If I haven't received #6 by the end of the month I'll cancel my subscription any buy on eBay. It may cost a couple of dollars more but I'll have the satisfaction of denying them a sale.....as if they'd notice!:rolleyes:
     
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