Experience with CreativeS (Newkdesign)

tonio · Oct 22, 2006

Just posting this as a warning for forum members, this was actually posted in the subscribed section and there was a discussion there but the end result is basically Creativesurge/Newkdesign has run off with $5,250 I paid them and only delivered not even half of the project.

Mods, I apologize for posting twice but I've received pm's from people who have been taken by this company who posts on FerrariChat. I've waited two weeks for a response or partial refund and I just want the people to know and for CreativeSurge (Andre) to be held accountable.

My post in the subscribed section from 09/27/2006:

First off I want to state that I am not writing this to start any drama, I simply have no other avenue to resolve the issues I am having with the person and the company and I would hate for any other forum members to run into the problems I have had (I know of one who already is) Trust me I did not want things to come to this and I hate it but I cannot get a response from CreativeS.

I'll try and make this short and to the point, I met Andre (CreativeS or Newkdesign on this site) after I was taken by another web developer, see this thread:

http://www.ferrarichat.com/forum/sho...d.php?t=103802

His company did not have time to take on my project at first but a month later he came back and said they could do the site without a problem and that their projects are usually done before the scheduled completion date which was set as June 26th, 2006.

I signed an agreement that stated the schedule for the site and the schedule for the payments. The entire project was to be done for $4,750 paid in four increments that coincided with the milestones of the project. The first milestone of the project went by and I sent the first payment ($1750) Second milestone passed and it was apparent that the project was way behind schedule, Andre assured me that the project would be back on schedule so I sent the next payment ($1,000 - My mistake for paying on schedule without the project being there)

Completion date came and passed but Andre still told me that the project was days from being finished so I sent the next payment ($1,000 - My dumb mistake again) Another month goes by and I keep getting the same response that the project is near completion, we agree to add some other features to the site that would add $2000 to the final price so I sent a $1500 payment to keep on schedule since the project was so close to being finished (So I thought)

To make a long story short it is now the end of September and all that has been done is:

http://alaska.creativesurge.com/

Basically a template if that and I am suffering because I needed for this business to be up and running by now, the business is all web based so the website is critical, I now have no choice but to go with a different developer. I have been working on getting the work that CreativeS/Newkdesign did but Andre will not answer the phone, respond to my instant messages on MSN, or my emails. I will say that Herman with Creative Surge has been trying to help get things resolved but nothing has been accomplished and I have to start from scratch.

Today I sent an email to Andre about refunding half of the money that I have paid, which I think would be pretty fair considering the lack of work that has been done on the site but still compensating them for the trouble. I have been very patient and understanding in the whole process but my patience is gone. Some may suggest taking legal action but because I'm starting over I need the money to finish the site and get my business going. They are based in Canada and I'm in Atlanta, GA so I can only imagine what it will cost, plus the agreement I signed basically leaves them without any kind of liability. (yes I read it)

So as I said before, this is the last avenue I have. I am not here to slander anyone, I just wanted some resolve but I cannot get an answer from Andre and I've pretty much accepted that this has been a bad business decision and a $5000 mistake on my part. Lesson learned and because I'm still young I'll absorb it but its still not a great feeling to lose that kind of money.

I dont want to spam the site, I joined because I am an enthusiast and I watch the business section for inspiration in being an entrepreneur but with the mods permission I'd like to post this in the public (off topic) forum as well, if not I'll respect the site and post only in this forum.
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Experience with CreativeS (Newkdesign)

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