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Experience with Ferrari of Scottsdale service dept - any comments?

Discussion in 'Arizona & New Mexico' started by Zanny1, Aug 11, 2018.

  1. Zanny1

    Zanny1 Formula Junior
    Silver Subscribed

    Dec 19, 2003
    496
    Fountain Hills, Arizona
    Full Name:
    Mike
    I live up in Prescott. The Modena Coupe is ready for an annual oil change, check engine light just came on, brakes are screeching at low speed stops, and my last experience at FMS was terrible.
    Any local AZ owners go to the authorized dealer for service? What's your experience been like? Any other independent shops in the Phoenix area?
    Thanks
     
    neil e dale likes this.
  2. Ferrarimondial348

    Ferrarimondial348 Formula Junior

    Nov 29, 2012
    396
    Scottsdale, AZ
    Full Name:
    Stephen
    I’ve used FMS since 2012 with only one or two hiccups. Andy has always taken great care of any issues.
    Other AZ FChatters swear by Alex Treverso @ (480) 241-8877. He is at the Deer Valley Airpark if I remember correctly.
     
  3. topcarbon

    topcarbon Formula 3

    Nov 3, 2006
    1,687
    Wisconsin/Illinois / Mexico
    Full Name:
    jason
    andy is very detail oriented, very methodical, but very slow.
     
  4. RWP137

    RWP137 Formula 3

    Apr 29, 2013
    1,217
    AZ
    Full Name:
    Rick
    I just had my 458 serviced at Ferrari of Scottdale. No issues with them and the bill is still on FNA. I don’t think I’d take an older car there as there’s better indi options around.
     
  5. arizonaitalian

    arizonaitalian F1 Veteran
    Silver Subscribed Owner

    Oct 29, 2010
    9,440
    Wyoming
    There are essentially 3 options in the PHX area; Andy, Alex and the Dealer.

    Do a search on here and you will find members' opinions. They vary.

    I have used the dealer for 10 years for my Maser Gransport and for my Challenge Stradale. I trust Russell and they have done good work at "reasonable" rates (for ferrari's) for me over the years. I've spent something like $40k in that service shop...so...I voted for 10 years with my wallet.

    But, you will find some here (Ingenere for one) that have had negative experiences at the dealership (and some who have negative opinions despite not having any experience).

    As always ymmv.
     
  6. Casino Square

    Casino Square Formula 3

    Apr 21, 2004
    1,498
    Hong Kong / USA
    Full Name:
    Andrew
    Andy Falbo (FMS)is a great place to have your F car serviced if out of warranty.
     
  7. Zanny1

    Zanny1 Formula Junior
    Silver Subscribed

    Dec 19, 2003
    496
    Fountain Hills, Arizona
    Full Name:
    Mike
    Thank you for the replies.
    I believe Andy is very capable....however he has difficulty retaining shop support techs and that probably accounts for my last experience there. My steering rack was leaking and FMS removed/rebuilt the unit. They failed to install the fairing retainer screws on the front. Several months later, during a spirited drive, the fairing dropped and hit the pavement, broke off the remaining retainers, just made a mess of everything. I could not get a response from FMS and fixed it myself.
    They also made such a mess of the driver's seat (oil/grease) that it had to be redyed, which they handled while at the shop. There were other issues too.
    I like Andy and have been there several times. This is an issue of trust, and for that reason I am looking elsewhere.
     
  8. Dicecal

    Dicecal Formula Junior
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    Nov 15, 2015
    346
    Phoenix, AZ
    Full Name:
    Rob
    WOW, that sucks. I use FMS for my 430, did have a minor issue with my floor mats a bit dirty a few years ago. Just got it back today from my annual, looked like Andy was doing most of the work, and he had a mechanic back who was a former FoS mechanic.
     
  9. benny11_85308

    benny11_85308 Karting

    Dec 12, 2016
    139
    vault motor sports is another place to try. I bring my 458 there for service and always great service.

    Sent from my SAMSUNG-SM-G891A using Tapatalk
     
  10. rob4092xx

    rob4092xx Formula Junior

    Mar 8, 2010
    570
    Phoenix, AZ
    Vault Motorsports closed shop and went out of business! Bummer!
     
  11. benny11_85308

    benny11_85308 Karting

    Dec 12, 2016
    139
    I didnt realize that. that sucks

    Sent from my SAMSUNG-SM-G891A using Tapatalk
     
  12. Ingenere

    Ingenere F1 Veteran
    Rossa Subscribed Owner

    Dec 11, 2001
    5,732
    On the Limit
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    Dino
    I wouldn't buy a magazine from the dealer.

    If I'm not doing my own work, Alex Taverso has done great work for me. Andy has as well, but he's just too far for me. They are both great techs.
     
  13. Zanny1

    Zanny1 Formula Junior
    Silver Subscribed

    Dec 19, 2003
    496
    Fountain Hills, Arizona
    Full Name:
    Mike
    Thanks Ingenere.

    I will give Alex a try when I bring the car to Phoenix for service.
     
  14. synchro

    synchro F1 Veteran

    Feb 14, 2005
    8,815
    CHNDLR
    Full Name:
    Scott
    I looked at buying an F430 from a kind Dr. in Scottsdale. In going over the maintenance history paperwork, there was recent $7k bill from Alex, who had spent over a grand of the Dr./owner's money cleaning the Varicam due to sticking. I called a Tech I know in LA and inquired about this, he stated "we don't clean them but replace them with new and our replacement cost is $1200."

    He then asked "what is the guy cleaning for that $1000+ item charge?" I called Alex up, explained I was a prospective buyer and asked about it without being aggressive, then got a very vague response as "it just needed it".
    I did not mention it to the Dr. but it did raise my eyebrow. BTW, The remainder of the $6k in bill appeared legitimate to me and I was happy it was done, but that one item seemed inconsistent.
     
  15. Zanny1

    Zanny1 Formula Junior
    Silver Subscribed

    Dec 19, 2003
    496
    Fountain Hills, Arizona
    Full Name:
    Mike
    Took the 360 in for annual service at Alex Traverso's shop.
    Work appears to be high quality and was done on time as promised.
    Alex also fixed a host of problems created by the last shop's work. You can PM me if you want details.
    All in all...... a good experience.
     

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  16. Ingenere

    Ingenere F1 Veteran
    Rossa Subscribed Owner

    Dec 11, 2001
    5,732
    On the Limit
    Full Name:
    Dino
    Alex is a great tech with massive experience on the road cars as well as running a Challenge team. If he charged to service the variators, he did.... and probably did a bunch of other things that he saw but didn't charge for. He has always done right by me and everyone I know who has used him.

    He is an old school craftsman who will tend to service and fix (if possible), rater than just be a parts replacer. Either way, your car will be in great hands.
     
    copterjon likes this.
  17. Continental AutoSports

    Sponsor

    Aug 22, 2006
    1,902
    Hinsdale, IL
    Full Name:
    Parts Department
    I called FMS once, looking for an obsolete part, because on their website it states, "Hard to Find Ferrari and Alfa Romeo Parts". The person on the other end of the phone literally laughed and couldn't come across more annoyed that I called. He finally said they don't sell parts but I informed him the website lays claim to selling Ferrari parts. He said, "sorry, no parts," then hung up the phone.

    Fantastic customer service.
     

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