Factory and/or dealer messed up my F12 order. What should i do?

Stand your ground and wait. Insist that they fix this at the factory, not at the dealer. Have they given you a time estimate? This is at most a two day job, no? One day to install, one day for glue to cure?


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I have heard of these errors before. When I started to read your post, I would just go with tinted windows which I have done with my F12 and looks great and cost $500 versus I recall about $5k for the privacy glass.

If your heart is set on the privacy glass and the factory won't run it through the line again (I really doubt they will, I have been to the factory everything goes in order and they don't appear to put a car back in "production" so don't assume the factory won't do it with "glue".

Saying all this, my dealer has had several Ferraris arrive with wrong exterior color and missing options. Ferrari will tell the dealer to keep the car and sell it to someone else if the buyer who ordered the car did not get what they wanted. My dealer has said the next production slot goes to that customer.

If this will bother you owning the car, then I suggest once you hear from the Factory they can't do it, tell dealer you will not accept the car but want the next allocation for the F12. Why we pay so much for the enjoyment of these cars we should always get what we ordered.

Good luck keep us posted.

 

My factory order was correct. I would be fuming if the missed an option considering its a very expensive toy

 

My advice is to do #3. Tint all the windows to the level you want. The logic is that if your rear window is tinted to the very dark privacy level, you have no option other than to leave the other windows as is or install a film that matches the tinting, making for very dark all around. This is OK if it is what you want but if you would do it differently, just accept the untinted glass and do it yourself (maybe have the dealer install a radar detector or something as "compensation").

As an example I ordered my FF without the privacy glass, then tinted everything to a moderate 60% transmission. Notice that you can see through the Windows to the bushes beyond but it definitely looks darker than clear glass.
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At this level I would expect it to be done correctly.

But I completely understand your anxiety.

I would trust the factory more than the dealer. I don't want glass to be a dealer-installed option.

 

This.

If it was me, it would drive me absolutely ape every time I saw the car, knowing it is not what i wanted it to be.

Factory install or next in line for a new car.

 

Buy a GTR Nismo?

 

I'd take it and get it tinted myself. I might feel differently if it were one of the other options but for the glass I'd take it.

 

Haha I like this option.

 

Since you say you hate after market tint you have to stand your ground.

If you were willing to have it done aftermarket then I'd go with Noblesse Oblige's advice. There are some really amazing tinters out there. I'm sure the group here could point you in the right direction.

Sorry it happened- thats a real bummer. Maybe they should let you drive an FF as a loaner until the car arrives correct from the factory?

 

It is up to you. I have an F12 on order now and hope it comes as I ordered it but if a minor option was missing i would have to decide . I ordered mine without privacy glass and if it came with it (i really do not want it) I would probably accept the car assuming I would not pay for anything I did not order.
Life is short I have been waiting 2 years to get an F12 I am pretty much ready to get it..

 

Go with a dealer compensation and try a good tint job unless the factory comes back with something that satisfies the concerns you have.

 

I had an error in my order and the dealer rectified it ASAP; I had asked for the sport wheels and when i received the picture online i saw that it had the standard ones. Unfortuately by the time i had seen the picture the car was on a transport to the dealer. they ordered a set of wheels (5) and charged me the cost of the option per order as opposed to the cost of 4 individual wheels - +1 i paid for individually as was the 50% the price of all 4 as a package. issue was that it delayed the delivery by 5 weeks as the wheels were not readily available at the time.

I would NOT have aftermarket tint and would insist that the car not leave maranello until they get it right as that "seed" would only grow for as long as i owned the car and everytime i sat in my car it would simply bother the heck out of me - that's just me
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I assume you've seen the vital document from the factory to the dealer confirming your order and the options ordered?

The dealer should have given you this as a final check. Mine does. If they did send you it it's possible your dealer missed the privacy option and it's possible you might have missed it too, it happens.

But if you didn't see this key document the dealer has been negligent (and shockingly stupid). It's highly unlikely the mistake was at the factory.

You should have been mailed the confirmation document from the factory to the dealer. Assuming you didn't see it, I would demand the dealer fit at a factory sourced privacy rear screen at their cost. Or walk away with deposit returned.

 

Exactly wht happened to me - was a complete oversight by the dealer and myself when they sent the confirmation back, however luckily i had email exchages from them confirming and also the order form had the box ticked

 

I feared this was the case, that single document trumps a 1000 emails and dealer order forms. And a dealer should present this document with a huge Red Flag comprising the words "Read a hundred times and read a hundred times again and understand if you agree it and there's a mistake, you're ****ed".

So the factory made what was specified by the only document that matters. The dealer was negligent but if you had seen it, commented but did not receive a revised document from the factory, your options are sadly very limited. The dealer sucks, it's unacceptable but this feels like case of buyer beware. Kick the dealer hard anyway and good luck.

 

What color is this? Looks great.

 

regarding the waiting 2 years comment I do not mean I have actually been sitting around waiting I have had other cars and have wanted an F12 for 2 years (since they came out )and just ordered the car 2 months ago.. hence the 2 years.

 

3 layer blue. Blue Nobile

 

...

 

My A-pillar has been like this since day one and out of personal principle I don't want dealer to dismantle anything, even to replace it. So they've ordered the part and I will just keep it forever in case I ever do sell the car one day and the new owner would want it. Image Unavailable, Please Login