Factory and/or dealer messed up my F12 order. What should i do?

Its not as dramatic as it sounds. But its still annoying. Ordered the car with quite a few options. They emailed me the first photo on the production line about ten days ago. Obviously, i was super excited. Waited almost 4 months for the production to start. Almost 12 days later, i get the final pics of the car complete. So i call my dealer and ask them when i can expect delivery.

They then proceeded to inform me that there was a problem on my order. One of the options i ordered on the car was missing (Rear Privacy Glass). Its not the end of the world, but it was definitely one of the options i was adamant about having on my car. Naturally, its hard to know where the mistake happened. Dealer says the factory didn't install it due to not having the glass in stock. Im not quite sure that makes sense... Doesn't the factory gather all materials prior to putting the car on the assembly line? If any materials were not in stock, they would inform us before the car goes into production and allow the owner to make a decision whether to proceed without the option, or delay production and delivery of his car till that option became available. In fact, that exact scenario happened with me on this order for the yellow RPM gauge option. They sent an email prior to production and i decided to wait for the yellow gauge availability. Naturally, they started production of my car once they got the yellow gauges in stock.

Anyway, dealer says i have the choice to decide the best course of action...

1. I could just tell them to ship the car, not pay for the option, and live without it (even though i really really wanted it).

2. I could stand my ground and tell them i want the car the way i ordered it. Im sure there will be a further delay, and an after sales solution to remove the existing glass and install privacy glass instead. Obviously, it won't be the same (perfect) robotic installation done on the assembly line. Im assuming they factory will bring in a specialised installer to do this by hand.

3. Keep the car as is and maybe tint the rear windows when it arrives.

I highly doubt i will get compensated for any of this. I was told that i won't have to pay for the option as is, but if i choose to be persistent and have them install the privacy glass, i will have to cover the cost of the option as per my order. All the cars in my garage were special orders and have privacy glass options. I hate aftermarket tint. I always prefer to have the clarity and reliability of the factory smoked glass. I honestly don't know what to do. For the moment, i told my dealer i won't accept the car without the privacy glass option. Im paying a fortune for this car and i expect the order to come correct with all the options i asked for. On the other hand, I'm worried about the installation. The fact that they will have to remove the existing glass with glue and gaskets. There might be air leaks and noise at high speeds. Is that a legitimate concern or is replacing glass a common perfected practice? Keep in mind, its 3 windows. Two of which are the rear small ones behind the driver and passenger.

In any case, I'm waiting to see how the factory will respond. I don't care whether its the dealer or factory's mistake. Im not the type of person who likes to call names or point fingers. At this point, the end result is my only concern.

What would you guys do in my place?

 

Stand your ground and wait. Insist that they fix this at the factory, not at the dealer. Have they given you a time estimate? This is at most a two day job, no? One day to install, one day for glue to cure?


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I have heard of these errors before. When I started to read your post, I would just go with tinted windows which I have done with my F12 and looks great and cost $500 versus I recall about $5k for the privacy glass.

If your heart is set on the privacy glass and the factory won't run it through the line again (I really doubt they will, I have been to the factory everything goes in order and they don't appear to put a car back in "production" so don't assume the factory won't do it with "glue".

Saying all this, my dealer has had several Ferraris arrive with wrong exterior color and missing options. Ferrari will tell the dealer to keep the car and sell it to someone else if the buyer who ordered the car did not get what they wanted. My dealer has said the next production slot goes to that customer.

If this will bother you owning the car, then I suggest once you hear from the Factory they can't do it, tell dealer you will not accept the car but want the next allocation for the F12. Why we pay so much for the enjoyment of these cars we should always get what we ordered.

Good luck keep us posted.

 

My factory order was correct. I would be fuming if the missed an option considering its a very expensive toy

 

My advice is to do #3. Tint all the windows to the level you want. The logic is that if your rear window is tinted to the very dark privacy level, you have no option other than to leave the other windows as is or install a film that matches the tinting, making for very dark all around. This is OK if it is what you want but if you would do it differently, just accept the untinted glass and do it yourself (maybe have the dealer install a radar detector or something as "compensation").

As an example I ordered my FF without the privacy glass, then tinted everything to a moderate 60% transmission. Notice that you can see through the Windows to the bushes beyond but it definitely looks darker than clear glass.
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That is my current position. I told the dealer its not my problem and that i want my car the way i ordered it. I won't be able to make a decision whether ill keep it as is or wait for them to change the glass until i hear from Ferrari factory and see what they propose.

Trust me, I'm fuming...

This option seems like the most likely outcome. Probably end up tinting the car. Just curious to see what Ferrari will say in response to my request. I don't really want them to glue new windows on. Im scared it won't be done well/right. Tinting might be the best compromise.

 

At this level I would expect it to be done correctly.

But I completely understand your anxiety.

I would trust the factory more than the dealer. I don't want glass to be a dealer-installed option.

 

I agree. Factory install or nothing...

 

This.

If it was me, it would drive me absolutely ape every time I saw the car, knowing it is not what i wanted it to be.

Factory install or next in line for a new car.

 

Buy a GTR Nismo?

 

I'd take it and get it tinted myself. I might feel differently if it were one of the other options but for the glass I'd take it.

 

Haha I like this option.

 

Since you say you hate after market tint you have to stand your ground.

If you were willing to have it done aftermarket then I'd go with Noblesse Oblige's advice. There are some really amazing tinters out there. I'm sure the group here could point you in the right direction.

Sorry it happened- thats a real bummer. Maybe they should let you drive an FF as a loaner until the car arrives correct from the factory?

 

It is up to you. I have an F12 on order now and hope it comes as I ordered it but if a minor option was missing i would have to decide . I ordered mine without privacy glass and if it came with it (i really do not want it) I would probably accept the car assuming I would not pay for anything I did not order.
Life is short I have been waiting 2 years to get an F12 I am pretty much ready to get it..

 

Go with a dealer compensation and try a good tint job unless the factory comes back with something that satisfies the concerns you have.

 

I had an error in my order and the dealer rectified it ASAP; I had asked for the sport wheels and when i received the picture online i saw that it had the standard ones. Unfortuately by the time i had seen the picture the car was on a transport to the dealer. they ordered a set of wheels (5) and charged me the cost of the option per order as opposed to the cost of 4 individual wheels - +1 i paid for individually as was the 50% the price of all 4 as a package. issue was that it delayed the delivery by 5 weeks as the wheels were not readily available at the time.

I would NOT have aftermarket tint and would insist that the car not leave maranello until they get it right as that "seed" would only grow for as long as i owned the car and everytime i sat in my car it would simply bother the heck out of me - that's just me
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I assume you've seen the vital document from the factory to the dealer confirming your order and the options ordered?

The dealer should have given you this as a final check. Mine does. If they did send you it it's possible your dealer missed the privacy option and it's possible you might have missed it too, it happens.

But if you didn't see this key document the dealer has been negligent (and shockingly stupid). It's highly unlikely the mistake was at the factory.

You should have been mailed the confirmation document from the factory to the dealer. Assuming you didn't see it, I would demand the dealer fit at a factory sourced privacy rear screen at their cost. Or walk away with deposit returned.

 

Exactly wht happened to me - was a complete oversight by the dealer and myself when they sent the confirmation back, however luckily i had email exchages from them confirming and also the order form had the box ticked

 

I feared this was the case, that single document trumps a 1000 emails and dealer order forms. And a dealer should present this document with a huge Red Flag comprising the words "Read a hundred times and read a hundred times again and understand if you agree it and there's a mistake, you're ****ed".

So the factory made what was specified by the only document that matters. The dealer was negligent but if you had seen it, commented but did not receive a revised document from the factory, your options are sadly very limited. The dealer sucks, it's unacceptable but this feels like case of buyer beware. Kick the dealer hard anyway and good luck.

 

To be fair, it might not be the dealers fault. After reading some of the replies here, it seems the factory does make some weird decisions and/or mistakes with orders. In any case, i care about the end result. My car is done, and i don't want to delay my delivery too much. I am just waiting to hear (from the factory) what my options are in order to make an informed decision and have no regrets. Don't wanna spend the rest of my ownership years wondering what could have been.

Thats not gonna happen, lol. I will only allow the dealer to PDI and service the car. There is no way i will have anyone remove and reinstall the glass outside the factory. Even then, i have my concerns that it will be done right.

You and i think alike. I don't like aftermarket stuff on my cars. I always prefer factory fitted options. Like i said, all my other cars have privacy glass fitted. But to be fair, they all have aftermarket stone chip film installed as well. There are very few things i would consider installing myself, post delivery. Tint may be one of them. Although ill hate watching the process, and all that soap and water all over the interior, it may be the easiest way to get what i want through a compromise. Not sure i want anyone (even the factory) taking the car apart at this point. I need to wait and see what the process of exchanging the glass looks like before i decide anything.

Life is short indeed. I don't know about waiting 2 years. I would have gotten something else honestly. Thats nuts! Ive been waiting 4 months and thats long enough for me...lol

 

What color is this? Looks great.

 

regarding the waiting 2 years comment I do not mean I have actually been sitting around waiting I have had other cars and have wanted an F12 for 2 years (since they came out )and just ordered the car 2 months ago.. hence the 2 years.

 

3 layer blue. Blue Nobile

 

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My A-pillar has been like this since day one and out of personal principle I don't want dealer to dismantle anything, even to replace it. So they've ordered the part and I will just keep it forever in case I ever do sell the car one day and the new owner would want it. Image Unavailable, Please Login