Factory and/or dealer messed up my F12 order. What should i do? | Page 2 | FerrariChat
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Factory and/or dealer messed up my F12 order. What should i do?

Discussion in 'F12/812' started by Tupps11, Sep 12, 2014.

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  1. Tupps11

    Tupps11 Formula Junior

    Jan 7, 2009
    560
    #26 Tupps11, Sep 13, 2014
    That would drive me insane over time. Probably cause an accident cause i couldn't take my eye off it, lol...
     
  2. Exotica Motorsports

    Exotica Motorsports F1 Rookie

    Nov 1, 2003
    3,673
    Washington
    Full Name:
    Jason Godsil
    #27 Exotica Motorsports, Sep 15, 2014
    In 2008 or 2009 Ferrari was having a carbon fiber supply problem so anyone that ordered carbon options were getting their cars with the standard parts and when the carbon was available they would ship the parts to the dealer to swap over. It is possible that the factory was out of parts and just built it with the standard parts and will then deal with the problem later at the dealer.
     
  3. Rich.Organic

    Rich.Organic Karting

    Apr 11, 2013
    50
    Caribbean
    #28 Rich.Organic, Sep 15, 2014
    Tupps, not sure what you have decided - but for an F12 I would seriously consider letting this one go and getting a new car ordered as you had originally wanted it; with tinting being the second option.

    To my mind much would depend on whether you are seeing this car as a keeper, or a "see how it goes, maybe get a ...., later".

    Good luck, and sorry for your stress...
     
  4. Tupps11

    Tupps11 Formula Junior

    Jan 7, 2009
    560
    #29 Tupps11, Sep 16, 2014
    Got a call from the dealer this morning. The factory responded last night saying that they will replace the glass before shipping the car out to the dealer. They assured me that it will be done right. Although the car will not go back onto the V12 assembly line, it will head to their tailor made division to get this done. I'm expecting an email from them tomorrow that will highlight what/how they will replace the glass. I know they use robotic installation for the windshields cause I saw it on NatGeo (Megafactories), lol. As far as the side and rear windows though, I think it's done by hand anyway (assumption), so I'm considering letting them redo it with the privacy glass I ordered.

    What do you guys think?
     
  5. forgeahead

    forgeahead F1 Rookie
    Owner

    Sep 16, 2008
    4,408
    Rocky Mount, NC
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    Ray
    #30 forgeahead, Sep 16, 2014
    +1...at the dealer's expense. BUT, you're not me. If it bothers you then refuse the vehicle. Don't worry about it. They'll easily sell it.

    Edit: I didn't see the last post. That sounds fine. You still are within your rights not to accept it. Bear in mind that this and vehicle damage occur pre delivery more than you think and is factory repaired none the wiser.
     
  6. forgeahead

    forgeahead F1 Rookie
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    Sep 16, 2008
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    Ray
    #31 forgeahead, Sep 16, 2014
    Whoa. I want to see that. I bet it's gorgeous on that car!
     
  7. MARMIST

    MARMIST Formula 3

    Jul 1, 2014
    1,338
    #32 MARMIST, Sep 16, 2014

    The tailor made division should be the one for the custom stuff so they should do a perfect job.
     
  8. F12KID

    F12KID F1 Rookie
    Owner

    Nov 27, 2013
    2,578
    #33 F12KID, Sep 16, 2014
    If going to tailor made to be corrected, then you are good to go.
     
  9. Caeruleus11

    Caeruleus11 F1 World Champ
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    Jun 11, 2013
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    #34 Caeruleus11, Sep 16, 2014
    Tupps- let them do it. It will come out great. You got a great result here.
     
  10. Tupps11

    Tupps11 Formula Junior

    Jan 7, 2009
    560
    #35 Tupps11, Sep 18, 2014
    So i got both the email and the call yesterday from the dealer that its a 2 day job, to be done at the factory. They assured me it would be done right, and that the car is still booked on the same ship initially planned for delivery.

    To be honest and fair, they did right by me on this. Im a little anxious though. Retrofitting parts sounds scary to me. I hope they do the job well.

    On another note, I'm curious if anyone knows how these parts are installed when on the normal assembly line. I saw a NatGeo documentary that only shows the front windshield install. The rear window is possibly the same automated process. I can't imagine the small side windows are installed by robots though.

    In any case, the factory went through a pretty extensive upgrade for automated production last few years. I think they used to do all glass installation by hand during the pre-California era (F430's, 599's, etc.). Thats the only thing that gives me peace of mind. The fact that its the way they have always done it before...right?
     
  11. MARMIST

    MARMIST Formula 3

    Jul 1, 2014
    1,338
    #36 MARMIST, Sep 18, 2014
    yes
     
  12. Caeruleus11

    Caeruleus11 F1 World Champ
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    #37 Caeruleus11, Sep 18, 2014
    I dont know but I would really not worry at this point. They will do it right. If your car was finished and someone accidentally damaged your windshield there, they would just replace it and your car would be delivered new and you'd never know. I think this will be just fine.
     
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