False Feedback on eBay / Dino Nightmare

Don't worry too much, it's only Ebay.

1. continue the dispute through ebay.

2. you can put a response below his feedback line (sleep on this one - you can't change it once you put it in).

3. if this is resolved in your favor, I believe ebay may remove the negative, especially if they ban him.

Regards,

Art S.

 

I've been on EBAY for 9+ years and would caution you not to read too much into the feedback system NOR should you take offense at receiving a negative. Ebay claims they created the feedback system to improve trading, yet it is so flawed that the only reason I've found is that it is an ego boost to keep users trading on Ebay rather than going to more sophisticated websites like yahoo auctions where users can change feedback (pos, neutral or neg) and leave more than just one or two small comments

ArtS is correct that you can respond only once to the feedback that was left for you and the best type of response that I've seen is something understated and polite (never using all caps or rudely stated)
on the order of :
"Complete lack of integrity by buyer when came to make payment"

 

PS - one reason why bidders are so cavalier when it comes to bidding is that Ebay allows each user up to 7 Ebay id's.
That's right, if you trash one userid with many neg feedbacks, just start a new one and you've washed those negs away. Now, imagine if someone registered with a false name - 7 more and counting.

Again, don't let your ego get away, stating something rude or harsh in feedback will only make you more suspect by readers.

 

Hate to say it but your mistake was to leave feedback, I understand the theory of feedback so don't get on my case for this but when I have something negative to say about a buyer or a seller, I just ignored the feedback and didn't leave any. With my old ebay name, I left 2 negative feedbacks and both of them retaliated with negative comments, I learned my lesson with my current ID (since early 2000) never leave a negative feedback, say something positive or keep my paws off the keyboard. Yes, it is NOT the point of the feedback system but its the way it has to be.

I do believe you can get the negative removed if you prove your case to ebay, proving it should be easy with emails he sent you about the vette, hopefully he did it over email and not the phone.

 

WRONG - you have succumbed to holding feedback as a hostage and distorting the feedback rating of a bad Ebay community member that deserves the neg.

You can only have a feedback removed IF you pay the $40 for a squaretrade review which just opens a channel of communication between buyer and seller. The key is that BOTH parties (seller and buyer) must agree to removing the mutual feedback comments.

Ebay will NEVER remove the feedback unless the guy has disclosed personal info (your name, address, phone, etc) in the feedback comments.

Again, get yourself a "buying" userid and a "seller's" userid. Use the buyer's to leave (negative) feedback liberally and if it gets trashed then dump the id and get a new one.

 

Sorry to hear about your problems on ebay. The system works well only if the buyer and seller are scrupulously honest. Without passing any judgement, it seemed a little disingenuous to me when you started a thread a few months back stating,

"How rare is it to find a gtc4 with plaid and leather seats rather than full leather? Looks like a nice car. "

Ebay history indicated that you purchased that car only a few weeks before. I was looking for a 365 gtc4, and frankly, I disregarded your auction because I felt that if someone would draw attention to the auction on Fchat without disclosing that it was their own car, I might not be able to rely on their description. I'm sure you had no intent to mislead, but it all shows how important it is to be totally straightforward to prevent misunderstandings.

 

I also have received negative or neutral feed back in response to my honest commentary. It is frustrating but I will continue to leave negative feed back if I get screwed on a transaction. I will curb my actions based upon what may happen as I result. Doing so is essentially giving in. That said, I still think life with eBay is better than life without it and I have had more luck with eBay over the years (since 1998) than Yahoo or other sites where there is absolutely no attempt to stop fraudulent auction postings for hot items (Ubid). But I think if enough people complain to eBay something will get done. I always send emails to eBay customer service when I am unhappy with a situation and ask that my inquiry be escalated to a manager (to avoid the canned email response). I have even had Paypal take care of situations outside their stated policy (refund of money for non-eBay transactions) so it pays to be persistent in a professional or business like manner. Of course, having an "esq." after the name helps although I have never threatened legal action and only disclose it when necessary.

 

Well said. eBay is indeed a good place but you really have to play the game.

I was told there is two ways one can have negatives removed. The first is that you have to agree with the buyer/seller and you both have it "mutually" removed. Also, if you subscribe to SquareTrade then they will also help.

Vasco

 

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