Fed Ex - Please read... Second round on damaged diffuser | FerrariChat
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Fed Ex - Please read... Second round on damaged diffuser

Discussion in 'Detailing & Showroom' started by adci, Oct 26, 2016.

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  1. adci

    adci Karting

    Oct 3, 2016
    208
    New Hampshire
    Full Name:
    AD
    #1 adci, Oct 26, 2016
    Last edited by a moderator: Sep 7, 2017
    frag·ile
    [ˈfrajəl, ˈfraˌjīl]
    ADJECTIVE
    (of an object) easily broken or damaged.
    synonyms: breakable · easily broken · delicate · dainty · fine · [more]
    flimsy or insubstantial; easily destroyed:
    "you have a fragile grip on reality"
    synonyms: tenuous · shaky · insecure · unreliable · [more]
    (of a person) not strong or sturdy; delicate and vulnerable.
    synonyms: weak · delicate · frail · debilitated · ill · unwell · [more]


    Denis at MyRicambi steps up to the plate twice,shipped me out a beautiful rear diffuser panel in carbon for my 458 Speciale, sadly fed ex used it to stand on to reach another package and damaged my diffuser. YES TWICE ! Lets hope UPS does better with the third try.
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  2. David_S

    David_S F1 World Champ
    Silver Subscribed

    Nov 1, 2003
    11,260
    Mountains of WNC...
    Full Name:
    David S.
    #2 David_S, Oct 26, 2016
    Ouch!

    I'd be curious if Fedex also stepped up to the plate & made good on the damage claims?
     
  3. phrogs

    phrogs F1 Veteran
    Silver Subscribed

    Apr 13, 2004
    7,346
    Kzoo Michigan
    #3 phrogs, Nov 3, 2016
    They will blame it on the way it was packaged.
     
  4. AceMaster

    AceMaster Three Time F1 World Champ

    Feb 6, 2009
    34,777
    Ontario, Canada
    Full Name:
    Mike
    #4 AceMaster, Nov 3, 2016
    unreal.
     
  5. Drldcohen

    Drldcohen Rookie

    Mar 20, 2016
    36
    Austin
    Full Name:
    Larry
    #5 Drldcohen, Nov 3, 2016
    You do realize that the two companies have merged and the new name is FEDUP. LOL I get lousy service from both
     
  6. adci

    adci Karting

    Oct 3, 2016
    208
    New Hampshire
    Full Name:
    AD
    #6 adci, Nov 3, 2016
    $ 1024.00 for overnight shipping.One would think they could deliver from Fl to Boston with out ruining the part.
     
  7. adci

    adci Karting

    Oct 3, 2016
    208
    New Hampshire
    Full Name:
    AD
    #7 adci, Nov 3, 2016
    MyRacambi covered 100% of the cost! Stand up company, poor guys paid shipping back and forth twice.
     
  8. Mang

    Mang F1 Veteran

    Jul 11, 2007
    5,976
    ta HO
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    Mike S.
    #8 Mang, Nov 3, 2016
    Shippers suck
     
  9. ferrarisun

    ferrarisun Formula Junior

    Feb 13, 2011
    960
    #9 ferrarisun, Nov 3, 2016
    UPS (useless parcel (no) service). Their standard operating procedure is to turn down all claims.
     
  10. Ian Rattray

    Ian Rattray Rookie

    Jul 14, 2014
    13
    Boca Raton, Florida
    #10 Ian Rattray, Nov 8, 2016
    Thank you Anthony!

    Unfortunately in this case, we've faced an unbelievable lack of luck. We've NEVER seen this. We've sold about eighteen 458 Speciale Diffusers, and this never happened. The second diffuser sent was quite well protected, but upon receiving the box, it looked like FedEX had stacked the diffuser, and bangged it at two areas, hence minor damages on the diffuser, but still... damages, and that, regardless of the "FRAGILE" stickers and tapes all over the box.

    After inquiring other shipping options with UPS, it came up that they are way worse.

    We are MyRicambi have decided to invest in wooden crates to ship those items. That should do it.

    Kudos to Anthony who was really understanding in this, and as far as our damage complaints filed with FedEX, well... I don't know if anyone of your dealt with those things, but to give you an idea, I did address a complaint last February, and I am still waiting for them to send me a check... :-(.

    In conclusion, our customers are what's important, and we try to make it up to them in anyway we can, even if not in fault. What else can we do?

    Outstanding companies like Carbonio for example, are a perfect example of what customer service is, or should be, and we try to follow their lead as much as we can.

    Denis - My Ricambi
    Ian - My Ricambi
     

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