Ferrari Dealer Tell-All

A little harsh, don't you think? One guy was unhappy about his deal, while others have posted that they have had good experiences there. I just had an excellent experience with the service department a few weeks ago on my 612.

All dealerships have these sort of things happen, and there are usually two sides to the story.

 

All dealerships have this sort of thing happen? Jerk the potential buyer around and sell to a higher bidder after having contract in place ? People who conduct business in this manner make my blood boil. Wouldn’t give them the time of day when shopping for an exotic.

 

I thought there were three sides...


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Very shady and poor business. I had never heard bad things about RTGT so I guess the $4k difference was the price of that reputation.

 

The proper course of action from the start was to tell the other buyer "Sorry, car is sold, but may we help you find another?"
Pretty much as simple as that. (assuming all the facts have been presented)

 

The issues that they came up short on were not worth cancelling the deal over.

The good far outweighed the not so good.

It was my first Ferrari purchase, perhaps I was too much into the moment to notice or to put up stronger resistance.

That was almost 10 years ago, and even in hindsight I have zero regrets over it.

 

Agree....in a perfect world.

 

I bought my Lamborghini through them years ago and had a good experience, even going through a third party, flew up, drove it 800 miles back no problems...just my own experience...

 

I agree anything as long as it is clearly posted .......

 

Right. Extended warranties are like insurance anyway. Hopefully, they'll never be used, but they are a good idea. Of course, they cost money!

 

I’ve seen cars advertised three ways:

1. No mention of CPO (but you could ask them to make it CPO if the car is within the year guidelines - this will require 3 types of costs; inspection, required work to address any issues found, warranty)

2. CPO eligible (usually means they did the inspection and no work was needed or whatever was found was addressed. 1 additional cost remains - the warranty)

3. CPO (inspection done and issues addressed and being sold with warranty included in the asking price)

I can’t tell if option 1 or 2 was the case here, OP?

 

Got it, thanks.

All I can add is that hopefully this thread can provide some learning here for any future buyers to fully vet out which of those 3 we are getting when we talk to the dealer. Sounds like we need to ask specific questions such as:

- Does the deal include your dealership performing - at its own cost - the inspections?
- Does the deal include your dealership performing - at its own cost - any indicated/needed repairs and maintenance resulting from the inspection?
- Which extended warranty does it come with (there are more than one and they vary by year after manufacture year typically) and is that included in the deal?

Starting with a car that is not offered as CPO and asking for an extended warranty during the sales process means all three of those things are likely to be costs (to someone); inspection, repairs, warranty. I'd bet that you are not the first person to run into this issue nor is it something that has only occurred at that dealer. I'm confident that some cars don't pass the inspection when its done and the dealer says "sorry, can't sell it CPO". Or "yes we can sell it CPO, but its going to cost X additional" (with the X additional having nothing to do with the cost of the warranty).

Shouldn't need to vet that out, but sadly it seems that sometimes a buyer does have to...

Edit: have to add that I thought the OP did a more than fair job of stating facts and not just taking shots (as we often see in these types of situations). Good luck with your search. I will - I guess - add one other thing. $2000 in repair/maint on a 612 is peanuts (its actually more like the shell of the peanuts). That much or a many multiple of that can disappear in a very short timeframe with these cars. I would not walk over that much money (the feeling of being cheated or lied to or lost trust of course is another matter). Just making sure you have that perspective on repair/maint costs on these cars...they didn't even offer extended warranties after year 10 until recently (now they go to what, 12 years?)

 

I had a less than pleasant interaction when I went to Ron Tonkin Gran Turisimo. I went to look at a 2012 Audi GT - Samoa Orange, arriving at the dealership in my 1995 Ferrari 348 Spider. I got out of my car & looked around, then went into the showroom. I was inside the showroom for over 15 minutes without any contact from sales people, finally decided that they did NOT want my business. Who knows why this happened, but the manager of the dealership should be terminated for allowing it to happen at his place of business. Was I treated this way due to the current cost level of Ferrari I was driving? Lots of pompous poser's who sell Ferrari's..........

 

I agree with this - it doesn't matter if it's $1 or $1,000,000....simply put, you cannot put a $$ value on integrity.

 

Just curious . . . Did you mention this, by letter or email, to the ownership? If you did, I'm quite sure the manager on duty as well as the sales staff on duty endured some talking to, if you know what I'm saying!

 

There is only one standard to value a man .......
His word, if he isn't good for his word ALL value of being a man is gone.
When you remove the fancy clothes, the money and the position all you have left is "his word".
The sign out front may designate status, but if the man inside acts like a used car salesman......
That's what he is, just another used car salesman

 

This is an excellent post.

 

Ditto, and

Ditto!

My father was in business and I was in business. A deal was always a deal, and it didn't even have to be in writing. Every once in a while we'd make a deal that wasn't as great as we thought. The idea of reneging was unthinkable. If we took a loss, we ate it, learned a lesson and moved on. There is no way we would compromise our integrity over any amount of money (and I can tell you I've taken some losses).

The idea this dealership trashed their integrity over a lousy $2000 is just unbelievable to me.

Of course I'm sure if this dealership absurdly marked up a vehicle and an unsophisticated buyer agreed to the price, they would refund the excess.

And BTW, I know there are two sides to every story, but I have to believe the dealership knows about this thread. There's is no legal jeopardy here, but all we get are ............ crickets.

 

Real question is -- did anyone from around here wind up as the local buyer?

 

Other then a nice addition to the story you can't place any blame on the buyer, since he just wanted to buy a car.

 

Of course, none at all. Just curious, but guessing after hearing all this they might be stayimg mum to avoid rubbing salt in the wound.

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