I have a 2012 Ferrari FF that I just love. It is all the car Chris Harris says that it is. I have had it 3 years. A couple of weeks ago I got an error "ATF low fluid level". The dealer sorted through It's diagnostic messages and it took two weeks at Ferrari while they sorted it out with Maranello. Fluid Level was low which they refilled. The factory authorized a new battery as they thought there was some conflicting diagnostic messages. The Ferrari service has a much different way of approaching things than other car companies, after three years I'm used to everything having to be approved by Maranello. I just assume everything takes a week. In on Monday out on Friday. So Maranello did not want to authorize a PTU. I took the car back and lasted six laps at Sonoma Sears Point before I got the same error and the mannettino went into the wet mode. So it is back in the shop. What I'm really trying to understand is how Ferrari warranty service works. My dealer tells me that there was a case created on the first error, where the car spent two weeks in the shop, that has not been closed by Maranello, so that case remains open and not settled. A new case for a service ticket, needs to be created, but can't be sent to the factory until the old one is closed. Am I understanding how Ferrari service warranties work? Do your dealers ever give you loaner cars? At this point I would even drive around in a Maserati.