Ferrari....frauds with the worst customer service in the world!!

Well ... I don't know where to begin ... speaking of shame ...

...anyways, I won't get into it. Congratulations on your $900,000 car purchase in India.

 

Seems to me the dealer could have and should have provided better communication and service. However expecting the factory to sort our the issues is in my opinion unrealistic when you factor in the fact they work through any appointed agent in the country at the time.

Was your expectation that the factory would fly over a mechanic to resolve the issues on your car?

The whole situation seems to be very unfortunate to me.

 

Are cars really that much higher in India? A 300K car sells for 900K?

 

Taxes, not that different in many countries.

Sounds like the wrong person got the franchise. All that is good and bad flows down from the boss, and it sounds like all that is flowing down is BS. Here in the States, it would already have been lemon and lawyer time.

 

india, china, singapore have import tax and other taxes that sum up at around 200% to 270%.

ordered a range rover for my father last year, with MRSP around 400k and mark up of 60k in china, that what truly rip off is about.

 

Sorry about your bad luck. I don't see an easy solution. You have done plenty to get resolution already and like you said Ferrari technically isn't an existing company in India. Your best bet would be try to meet the manager/owner in person(not via email/phone).

Is the car mechanically fine though? I.E. - other than the TFT screen(which is a major issue), the car is driveable etc?

Good Luck.

Ritesh.

 

900k USD is a lot of money. In the UK if i had any issues i would just change dealer without blinking an eye. Not sure how many official dealers are in india?

 

Perhaps you should contact the Factory directly? Sorry to read of your troubles. I hope they get resolved ASAP.

 

So, Ashis Chrordia himself talked to you or a Shreyans Group representative?
You purchased the car from Precision Cars or from the newer company SG?
Why didn't you ask for legal advice already?

 

Fault lies with the dealer IMO.

I'm sure there is something in the contract between the dealer and Ferrari that Ferrari can not send parts directly to one of his (the dealer) clients without it going through his dealership.

Sucks to happen though. I hope for yours and others' sake that the dealership gets taken away from this person and a competent person put in his place.

 

There are no Ferrari dealers in India...


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This I believe is the real problem.

 

... Ya, and there is also a complete lack of social conscience in India.


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$900K and that type of service is crazy tbh. I have around 5-6 dealers within 2 hours drive from me but india is a big country. I am sure if you were in england this would have been sorted for you real quick. you've got 4 year warranty so why not just repair the issues?

 

Per the Ferrari Website, there are two authorized dealers in India - New Delhi, and Gurgaon.

 

That doesn't jive with the OP. Something is weird here.

He's complaining about 2 really minor things. Surely a dealer could fix these in a week, let alone a year. It doesn't make sense to me. Ferrari pays the dealer for warranty work so what's the big deal?

 

I agree. Can't understand how any dealer could drop the ball like this. Something doesn't jive here. I know we can't expect service like we would get at a Lexus or a Toyota dealership for that matter, but this level of service is ridiculous.

 

LOL

 

The car is in India. That says it all.

 

Been waiting for the OP to provide more information....only 7 posts and drops a bomb like that.

No doubt spending any serious money on a Ferrari, you have expectations about support and service, and frustrations can mount.

What is unclear was whether this was an "official" dealer? Maybe I failed to pick up that nuance in the original post(s).

I would imagine (hope?) that Ferrari would back up their customers and authorized dealers better than what is described. I've been around a while, with our cars and many friends, and while sometimes the wait for parts or clearing up warranty work can be annoying, this sounds like a 1% case.

If the car was not sold my an authorized dealer, and/or the car was not an Indian market car, I would imagine some complexities in managing warranty claims, but seems like there is something else going on here.

I have done business in India for a long time, it's definitely a bit different than Tokyo or San Francisco, but global brands tend not to let complete messes go unaddressed, especially when they are in rapid growth mode, as the word gets out quickly. Stuff happens, it's how it gets resolved that matters.

To that end, I'd love to hear the (full) story. The web and boards are great places to let the truth be known, though a peeve of mine is often it's not the entire story.

 

It makes no sense to me that this poster states that there is no authorized dealer in India. A cursory web search reflects that Ferrari has a "new" (I think as of 2011) major authorized dealership in New Delhi. Whether your 458 is covered under a warranty or not, any authorized dealer can handle any problem with your 458. Stop dealing with whomever sold you the car and go to the authorized dealer. If the authorized dealer can help they will refer you to the regional manager for service. If they can't help you then you can talk to Maranello. Unless what you have posted is BS (and in that case you can take your crap elsewhere), you are part of the Ferrari family and that family will bend over backwards to help you. At least thats my experience with Ferrari of Long Island (in NY). Seems to me that your problem may be that you purchased a pre-owned car from an unauthorized dealer and your reticent to admit same. If that's the case just say so and you can still obtain assistance.