Ferrari of North America's class act move

ttgangsta · Jul 10, 2007

JeffB said: ↑

I might have mentioned this story once a long time ago, but I never created a thread about it because I wasn't sure if FNA or my dealership preferred that I not mention it.

I bought my first Ferrari in May of 2001. It was a '97 355 Spider. As many people know, the exhaust manifolds on 355s are/were known to cause problems. So one day while driving the car, I noticed something wasn't right. I took it to Cauley Ferrari and had Joe, their service manager, have a look. After inspecting the car he knew what was wrong, but to both of our surprises, it turns out that both exhaust manifolds were shot and needed to be replaced.

The car was out of warranty and he said I was looking at about $4k each, as well as $1k in labor. He told me "let me talk to my rep at Ferrari of North America" and see if they'd be willing to cut you some kind of deal or work with you in anyway". So he calls me the next day and says "I have good news for you, FNA is picking up the tab on both new exhaust manifolds. All you have to do is pay for the labor".

That was an unbelievably classy move on their part. I'm sure part of it had to do with the fact that I was on the list for the 360 at the time and had the potential to become a longtime & loyal customer in their minds.

I just wanted to share a positive story about Ferrari & FNA since it popped in my head while surfing Fchat just now. Better late than never and I seem to read more disgruntled and/or upset stories about FNA than good ones, so why not share my positive story.
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Sounds like you have a great dealership

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Ferrari of North America's class act move

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