I can only speak for Bud Root who is top notch. Sorry you had problems there.
I appreciate your response. > My guess is that most FoPB customers would report no problems > Perhaps you would agree that integrity is better tested when things go poorly > Please see Post #18 of this thread.
BUD I found Bud to be very personable, and we quickly developed a friendly rapport. I got the feeling that he’s not working at FoPB just to make a buck; he’s a “car guy” for sure. However, in the end, his intervention had no effect on my problem. JERKED AROUND After weeks of being jerked around by the service adviser, I tried the service manager. I must admit, the service manager didn’t jerk me a around. Instead, he completely ignored my snail-mail, e-mail, and telephone calls. After weeks of nothing from the service manager, I contacted Bud. He offered to make sure that my message got to the service manager; my guess is that he did exactly that. After more weeks of nothing, I called Bud back, and he offered to check things out. After that, all my subsequent calls to Bud went unanswered. Perhaps someone at the dealership told Bud to divorce himself from the issue. STANDARD PROTOCOL? After reading the F-Chat posts from up4speed, I suspect that FoPB has a “Protocol” for handling problems like mine, since I experienced many of the same dilatory tactics as up4speed. Evidentially, there must be standard FoPB responses, such as: “He’s out of the country right now,” “Your e-mail must of got stuck in my spam filter,” “All our computers went down,” “We will do that immediately, if not sooner,” “Can you resend that e-mail? I could not open it,” “I’ll talk to so-in-so, and get right back to you,” “I have to talk to my boss,” “The dog ate my homework,” etc. etc. MOTION VERSUS ACTION There is a saying something like “Never confuse motion for action.” I saw a lot of motion, heard a lot of pleasant talk, but no action came of it. In other words, no one at the dealership (service adviser, service manager, client adviser, or even the general manager) took any specific action to resolve the issue. After months of this crap, I filed a complaint with the Florida BBB. Guess what? They did not respond to the BBB complaint, either. OTHERS WHO HAVE HAD SIMILAR EXPERIENCE There other F-Chat people who have had trouble with FoPB but have chosen not to speak up. I don’t blame them, because it’s not a pleasant experience. For the record, I’ve made my post only to alert others: 1) If something goes wrong at FoPB, and you are not someone of sufficient notoriety, you stand a good chance of getting blown off. 2) They will likely store your car outside
1. I got all the same responses....except for the dog eating the homework, lol...that was probably next! 2. Motion vs. action.....EXACT experience that I had. Stay persistent my friend, that's what it took for me to have a positive and fair (to both parties) resolution at the end.
