Ferrari of San Antonio sold me a damaged CPO car, lied to me, refuses to make it right.

then what are you waiting for!? you should not have returned the car then.

 

Future certified pre owned

https://www.carscoops.com/2020/05/angry-trucker-allegedly-drives-over-his-boss-ferrari-gtc4lusso-in-chicago/

 

I would definitely sue them for the $1500 in small claims court.
You would win for sure and I would be surprised if they show up....

 

Craig has a GREAT reputation - I have not worked w/ him personally but he comes highly vouched

FoH just didnt have what I wanted, that's why I went out of state for my purchase,

 

If there was no fraud, then what is your opinion as to why the dealer refunded the money?

 

Honestly, was my first thought as well! hahaha.

As far as the car goes, I'd love to have it at the right price. An FF driver one didn't have to obsess over condition? Yes please. A ski box on the roof and a set of Blizzaks. I'd absolutely love it. I also very much love the blue interior, so--there's that. The idiotic black wheels are easily changed.

First FF I ever saw in person--they had been out about a year, maybe less. I was in Kitzbuhel, Austria skiing and one drives by with a ski box and snow tires on. I've loved them ever since.

 

As cynical as I am, I think there could be multiple reasons for the refund. Poor publicity of having performed nontransparent business and dubious cpo process first comes to mind. Who knows what the entire conversation was between the op and GM in terms of threatening lawsuit or going on TV or protesting in front of the dealership. Not saying that Op did say such thing, but you get my point. Without knowing the whole conversation, the tone Nd the context, how would we know? Avoiding lengthy lawsuits and associated headache and money may easily be the second one.

Just because someone ran away from a crime scene does not automatically mean that person who ran committed the crime right? I bet the prosecutor has to rely more than the fact that somebody ran, but I agree that somebody will have a lot of good explanation to give to authority. But I don't think this is a slam dunk to conclude the dealer committed fraud because they repurchased the car. Same as settlement in a lawsuit. Just because one side settles it does not mean any side admits any wrong doing. This part I know for sure, ask me how I know. I don't need to be an attorney to tell you that.

 

To the OP sorry it wasn’t the experience you sought. I have bought CPO cars from FOH and others without ppi and they were always better than described.

Thank you for posting so your experience is another data point on this dealer. There are many other data points some known some unknown.

Also I think you get an award for most marcel posts in a thread ever. Congrats.

FYI in Texas there’s a law - deceptive trade practices act which covers this type of transaction occurrence as you allege. I suspect they accepted the car back to avoid any issue but damages are limited. I could tell you a story of old pictures and video used in a 300k car sale that would make Your transaction look good. In the end mistakes can be made but how they are handled matters.


My suggestion instead of posting would be write to the owner /ceo of the company. Of course now that you’ve taken your story to the boards, you have little leverage.

I hope when you posted you anticipated the variety in responses received. It’s been mild actually. It’s a good story to tell at parties and you’ve made an impression here.

I may have missed it but did you find another ?

Because that’s the goal, right. Oh and the other lesson that my father hounded into me is there’s no such thing as a cheap Ferrari- no matter what Ed Bolan says. The great deals are too good to be true for a reason.





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David,
I sympathize with you and your situation. To me, pretty simple as you stated, you give back the car, they make you whole - including the $1,500. Both parties move on.

Surprised they wouldn't budge on a relatively small amount of money.

 

Much wisdom here.

 

Agreed, the condition is such a subjective area with cars.
The CPO states 'satisfactory' - not 'Concours' - the damage shown would be satisfactory to some, to others (like our OP) - completely unacceptable.

 

The funny thing is I use a LG android phone. We regularly travel with two other couples who all have Apple phones. Whenever we take group photos, they always want me to use my phone because the photos are far superior to their Apple iPhone photos.

We will all take pics with our phones and when we compare them they tell me to send them the pics my LG took because they came out so much better.

 

No debate there, it's always a hand off every generation, my beef was the sales agent being lazy claiming his android phone won't interface with iMessage

Sales guy could have easily uploaded to vimeo.com or youtube.com or heavens sake pornhub.com

 

I've dealt with Ferrari of San Antonio for eight years and never had a problem. That said, I don't know anybody who you dealt with, and their site no longer lists who works there! Under Meet Us is listed... nobody. I will have to drop by and figure out what happened there.

You should just accept the $1,500 lesson and move on, IMO.

 

Me.

For the right price, the curb rash and the wheel arch dent wouldn't bother me. (CPO or not)

As I said a CPO is just window dressing, it's like when they put "limited edition/special/extra/premium/etc" on any product. It's worth as much as a person assumes what those subjective terms are worth.

It's intentional the word "Satisfactory" was used. Exactly because it's hard to pin down what is Satisfactory to Person A vs Person B.

 

It's no secret, friend. You have not unearthed some new reality. We've seen far worse damage to other CPO Ferrari cars. The community knows, if you haven't concluded that by perusing this thread - I don't know what more to say.

I think the key here is you were expecting near mint on a CPO. That's just not how it always is. An expensive lesson for sure, and I agree they should have made you 'whole,' so to speak, so I sympathize.

$1,500 I will warn is chump change in the vintage/used Ferrari exotic world. If this experience has caused you trauma, a new 911 or perhaps even the new Vette or NSX may be the way to go.

Best to you.

 

Also, the Macan and Caymen are equally exceptional vehicles, especially in their highest trims.

 

Of for sure, It is legion. Just search. Here is one thread with multiple examples of even worse non-cosmetic mechanical issues!

The namesake notoriously hated the car side and often thought very little about his customers - how do you think Lamborghini started?

In the 80's they were all built by communists that hated the guts of the people buying them.

Hate to break to you, but you are small fry (I am too, so not being haughty.)

Unless we're buying millions of dollars in cars and often, you're nothing to them - and are treated as such.

Hence, I've often told folks if they want good customer service, Lexus or even upstarts like Genesis are excellent brands if customer service is a priority.

Just Saturday I had lunch with a colleague that bought a 360 CS, 430Spider/Scuderia,458, especiale, from the same dealership (Not San Antonio)

He told me about his latest ill-treatment.....

Welcome to Ferrari.