Ferrari of Scottsdale - WTF????

Bought my first F-car from Scottsdale Ferrari - no problems or issues

Decided to sell 1st. F-car at an independant and when prospective buyers went to Ferrari of Scottsdale for a PPI, Gary Simons - AKA 'ick Head - would trash the car and try and sell a car from his inventory.

Jim Summers - service guy - good guy

Gary Simons - Major tool and I would never ever buy a car from him...I hope he gets a case of the clap from a hooker

 

I'm certain he would never sell you a car either I'm not sure it is wise to defame people and wish them specific harm, especially when they have the cars that you might want. Some advice I received a long time ago might be appropriate here. Never piss in the water, because you might have to drink it someday.

 

In most business relationships, loyalty is rewarded. Fly 250,000 miles a year spread across 5 airlines and they will all treat you like a turd. Fly the same 250K miles in business or first class on a single airline for 5 years in a row and air travel looks very different.

I make no claim that everyone is treated perfectly by Scottsdale Ferrari, but in my dealings with them over the past 6 years, they have unquestionably gone out of there way (sales, service, parts,etc.) to make sure I was happy.

 

I think Scottsdale is generally one of the friendliest places in the country. The midwest population seems well represented there. While I could not live in the desert brown environment, I enjoy visiting about once a month and the people I meet are almost always happy and pleasant. The restaurant staff are almost unflappable, and generally go out of their way to help anyone. the car dealerships have been pretty friendly, although not always thorough in their communications.

BT

 

As with any business anywhere, you have your good employees and your bad employees. I've gone into Ferrari Scottsdale a few times, The fist experience was bad, but I did go back there and had a pleasant experience. There are alot of tire kickers that go into this dealership after being over at the Nissan and VW dealerships next door. You never know who your next "customer" is going to be. I am sure it gets frustrating to the sales people at Ferrari having to deal with people that can't afford their cars. What I mean by that, is I think they are on a sort of rotation as clients coming through the door. So if they help a customer, its possible the next customer that comes through the door goes to a different sales person.

This is normally how commission retail works any place.. Just FYI ..no excuses, just explanation

A-

 

When in Scottsdale, please visit The Yard House resturant for great food, classic rock and the world's largest selection of draft beer

G

 

Do they have Tucher? I've been looking everywhere for that ****.

 

Damn it !!!!! That one is not on the current menu. I'll pass it by the bosses

G

 

I was just in Scottsdale, Az for a long weekend visiting some extended family. We rolled into the Scottsdale Ferrari dealership in a car that costs more than most peoples houses in Minnesota and no one said a gd thing to us when we were on the lot. I guess in Scottsdale, the cars sell themselves (with the markup, I don't know how, although that red '06 F430 they had was pretty damned nice).

The other thing I noticed is that very few people use their turn signals. It took me a while to figure out, but then I realized it's because everyone out there thinks they have the right of way. ;]

 

Sad isn't it. The turn signal part. I moved to Scottsdale after living in Germany for several years where Germans always use turn signals. It was quite a shock. As for the right of way thing...thats kinda everywhere.

Oh..also..you might have noticed everyone here uses their fog lights at night. Dont ask why. There is never any fog here. They all want to look cool. At least all the people who own BMWs.

 

It's my fav beer. If they get it, with the proper glasses to pour it in, I'll stop by for a glass or 2

 

Did you by any chance drive your 360 to the dealership that day? I suspect that could have improved your interaction with them.

 

I think something that those guys maybe think....

What do you have to do for they pay attention to you and said...May I Help You???

Just because they see you arriving in (for example) a Toyota Camry...they wont talk anything to you.
Just because they think..oh this guy just come to see the cars and take pics...


BTW the FoH is the best in service, when i went to the FoH i asked if they have a enzo or a F50...and they give me a tour through the shops they have..and i finally get out of the FoH very happy because i saw 2 enzos,1 F50,1 F40,1 288 GTO,+ more than 20 F-Cars.

 

But did you buy anything from them?
I really don't think that Ferrari dealerships have any obligation to be a destination for Ferrari tourism. They are a very specific business that does not rely, in any way whatsoever, on walk-in traffic. They sell all of the new product their supplier (Ferrari SPa. and FNA) will provide to them, to a well defined group of customers who have committed in advance to buy the cars that become available. I find it somewhat arrogant of the posters who believe that they have some right to get attention from someone at a dealership when they are not a customer of the dealership. Do you think that anyone can walk into a regional IBM office and ask to see what mainframe computers are available? Of course not. IBM has its designated customers with a dedicated sales person assigned to them. There is no possibility that they would sell a mainframe computer to someone off the street.

New Ferrari sales is a relationship business built over years of doing business with the dealership. For those not in the loop it's too bad. If you want to get in the loop, call for an appointment, buy a used Ferrari and start the process of building a relationship. For those just wanting some attention, buy a dog.

 

Well put.

 

We just purchased an '01 360 Spider from F of S yesterday. This was our second vehicle bought from them in 6 months, the 1st was a DB9(which we traded). I found this dealership very easy to deal with. They made the experience much more pleasurable than the typical car buying pain in the @$$. While we were there I saw 2 or 3 groups of people com onto the lot and pose with the cars and take cell phone pictures, I can see how this would become extremely annoying.

 

The problem is most of you are comparing UAG (Scottsdale Ferrari) to enthusiast owned dealerships. Penske cares that cars sell and new cars are being serviced, he doesn't have any interest in a nice boutique dealing with classic cars or encouraging enthusiasts to hang out. I have heard different about Ferrari of Houston, Shelton, Lake Forest and some others, corporate dealers are just not the same. Personally I don't mind walking in and looking at the cars and having the salesperson ignor me at Scottsdale Ferrari, because what are we going to talk about, I can't buy (or want to) a new Ferrari and he couldn't have a in depth conversation about the classics or he may not even know what a 250 LM is (of course Gary Simon is an enthusiast, and would know but he is always on the phone working, hardly ever on the floor unless he is with a real customer).

 

Saw you and your new ride at the Pavilions last night. Nice looking car.

Terry