Ferrari RDR Card & Warranty Issues | FerrariChat

Ferrari RDR Card & Warranty Issues

Discussion in 'Ferrari Discussion (not model specific)' started by vino1620, Oct 10, 2016.

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  1. vino1620

    vino1620 Karting

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    Location:
    Encino. Calif
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    Neil I Afromsky
    I have a 2012 California Spyder that I bought in 2014 from an authorized Ferrari dealer (Auto Gallery in Calabasas California).
    I have been servicing the car at Ferrari Los Angeles-Beverly Hills since I purchased it. I have now been told that they will no longer service the car without my paying the bill even though the car came with a 7 year service guarantee. They are asking me for my RDR card because they have no record of it even though I have all of the paperwork.
    Has anyone had this problem.
    HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Any and all comments will be gratefully appreciated.
     
    vino1620, Oct 10, 2016
    #1
  2. Nospinzone

    Nospinzone F1 Veteran

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    Paul
    Try calling -

    FERRARI USA
    Phone: 866-788-6760
    Ferrari Concierge 866.551.2828
     
    Nospinzone, Oct 10, 2016
    #2
  3. vino1620

    vino1620 Karting

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    Neil I Afromsky
    The situation has been resolved. Evidently Ferrari said they made a BOO BOO!
     
    vino1620, Oct 11, 2016
    #3
  4. flat_plane_eddie

    flat_plane_eddie F1 Rookie Owner Regional Sponsor

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    Eddie
    Glad to see it worked out for you, must have been quite frustrating!
     
    flat_plane_eddie, Oct 11, 2016
    #4
  5. vino1620

    vino1620 Karting

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    Neil I Afromsky
    Thanks, it seems they have become a public corporation and are using the "insurance method" of settlement: DENY DENY DENY until it does them no good............settle with a smile;oops me made a mistake............sorry!
    With a lovely caveat: "we hope you haven't been inconvenienced" even though they have had the car weeks for a minor service.
     
    vino1620, Oct 11, 2016
    #5
  6. arizonaitalian

    arizonaitalian Two Time F1 World Champ Owner Silver Subscribed

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    I don't think that has anything to do with going public, they mastered that long ago.
     
    arizonaitalian, Oct 11, 2016
    #6

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