i own several Ferraris and am based in the UK. It’s always lovely buying the cars and driving them, until things go wrong!... Recently I’ve been very unimpressed with the support from my local dealer Dick Lovett over warranty issues for my 458 Spider and also repair work for my Dino there and I wanted to ask if I’m unlucky or if this is a trend to not support customers. Without boring you with all the detail, the 458 spider passenger door card has been faulty since manufacture and now needs replacing. Original supplying dealer, Lancaster Colchester, tried to dodge the issue and local dealer Dick Lovett too. Though Colchester finally accepted and have ordered the part. Ferrari UK said can’t get involved which is frustrating as car still under warranty and in 7 yr service plan. It seems all that’s being looked for is for me to pay for everything and in the end I had to negotiate and push until something was done. No easy task. Then my Dino. It is a lovely 73 GTS car restored by Nick Cartwright and in fabulous condition to this day except when the previous owner asked his main dealer Maranello Egham, to spruce it up! £87k later it was spruced up but they didn’t even fit the fan belt back on properly. I bought the car with a full inspection (clearly that wasn’t much use) on the basis not much could be wrong after so much money was spent. Now 18 months on and still arguing over resultant issues. Maranello denied responsibility even though at the time discovered by local dealer DL, it was within statutory 12 month warranty period. Finally had to push really hard myself as dealers wouldn’t even discuss it. Now more issues as a result and dealers again won’t even talk to each other to resolve. Enter Ferrari UK again who I hoped would care about the brand, customers investing a lot in that brand, etc etc but response is that they can’t arbitrate or get involved. This leaves me wondering if the time has come when all car manufacturers including Ferrari really don’t care about the brand in terms of customer satisfaction and don’t want to have any contact with customers and dealer issues and their only goal is increased sales, which are achieved through r&d, marketing and increased production. There was I thinking Ferrari ownership would be different!