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Ferrari UK

Discussion in 'Ferrari Discussion (not model specific)' started by RussF, Mar 7, 2004.

  1. RussF

    RussF Karting

    Nov 1, 2003
    222
    Washington
    Over a year ago I registered at the Ferrari owners site after which I found that it was impossible to actually use it because of the poor design. Now I just tried to register again because of the good things that I have heard about Ferrari UK. No luck as soon as I get to the user name password at the end and have enterd the information it refuses to except it and just puts the screen up againwith the user name and password blank.

    I suspect that they lose a lot of business because of the incompetence of their website designer.
     
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  3. f355spider

    f355spider F1 World Champ
    Rossa Subscribed Owner

    May 29, 2001
    17,088
    USA
    Full Name:
    Hugh G. Rection
    Agreed, it is a bit of a bear to get registered on their site. If you email them, they will (eventually) get back to you and straighten it out. Patience.... :)

    BTW, if you are trying to use the previous username, that may be the conflict. You may need to use a new name. Or have them look up the password for the old username.

    Also, remember that the Owner's Site is run by Ferrari SPA, not Ferrari UK...but I also agree, the Owner's Site runs VERY slow.
     
  4. 8valve

    8valve Formula 3

    Sep 3, 2003
    1,010
    Netherlands
    Full Name:
    Mick A.
    I have never experienced ANY problems with the site. In fact I use it a lot to browse the spare parts section of Ferrari UK. The problem might be with your computer, you might need to adjust your security settings to log in to a secure site.(But I'm no computer expert...)
    I disagree with your judgement that the site is poorly designed!
     
  5. atheyg

    atheyg Guest

    It may be your browser, the Ferrari website is also the slowest site I have ever been to, are you giving it enough time to log in?
     
  6. 456mgt

    456mgt Formula Junior

    Mar 24, 2002
    628
    Cambridge UK
    Full Name:
    Kevin
    Is it this site https://www.owners.ferrari.com or this one http://www.ferrariownersclub.co.uk ? The first one is the 'factory' site, the second the one run by the UK Ferrari Owners' Club. Ferrari UK is the official UK importers web site http://www.ferrari.co.uk

    From the description, it sounds as though you're talking about the factory site. If it keeps reloading the login page, it usually means you've entered your details incorrectly or that the site doesn't recognise them.

    Kevin
     
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  8. GeorgW

    GeorgW Karting

    Jan 31, 2004
    102
    Germany
    Full Name:
    Georg
    I have registered a few days ago without problems, I have filled out the registration form and 2 days later I received an email that my username and password are enabled.
    Regards, Georg
     
  9. 308 GTB

    308 GTB F1 Veteran
    Rossa Subscribed

    Feb 7, 2002
    9,919
    New Jersey
    Full Name:
    Barry Wolinsky
    Russ,

    I registered 2 years ago and never had a problem logging in until last week when what you described happened to me too. I was finally able to log in yesterday. It might have been a temporary glitch with their website.

    When I originally registered, there was some difficulty and I received an email from the owners' site offering their assistance.

    Try logging in with your original user name and password, or re-register. As Dave mentioned, you can always email them for assistance at:

    staff@owners.ferrari.com

    Barry
     
  10. Steve King

    Steve King F1 Rookie

    Feb 15, 2001
    4,358
    NY
    I've tried to register at least 3 or 4 times and finally gave up. Never had this problem with anyother site and don't understand WHY you need to register. Why don't they just let you on the site and look through the parts bin. Sounds like another programmer trick when it's not necessary.
     
  11. RussF

    RussF Karting

    Nov 1, 2003
    222
    Washington
    I repeat. The site is poorly designed or run. Just spent another 15 minutes trying to register. After entering a lot of silly information more than once I entered the user name, password etc. and it just keeps bouncing me back to those two entries showing them blank. If that website was setup for my organization and it performed as it does and has in the past I would fire the website administrator. The idea is to make it easy for people to do business with you. That website makes it impossible.
     
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  13. Peter

    Peter F1 Veteran
    Rossa Subscribed Owner

    Dec 21, 2000
    6,389
    B.C., Canada
    Agreed, the site has had glitches and some have occurred recently (due to what I've seen that they've switched servers, or system programs for their email service. Mine was down for a week, but now its back up and running). When it does run though, I enjoy looking through it, they always have neat stuff on there, so I think its worth it.

    Always keep in mind, this is FERRARI you're dealing with... Be patient!
     
  14. jtremlett

    jtremlett F1 Rookie

    Feb 18, 2004
    4,040
    I had the good fortune to meet Joanne Marshall on a trip to Maranello in January. She used to photograph Ferraris for the likes of Forza magazine but is now the content manager for the owners' website (i.e. www.owners.ferrari.com). I understand that there are only three of them working on the site and they work 14 hour days, so please give them a break! If you e-mail them with any problems I'm sure they'll sort it out for you. I do find the site a bit slow, but then Joanne told me they are up to the best part of 20,000 registered users and with a continuing growth.

    Incidentally, Steve King asked why you need to regsiter and, of course, the answer is because Ferrari want information about there customers for all sorts of marketing reasons. In relation to the parts list, Ferrari UK have the franchise to sell parts worldwide for all cars over ten years old. Their on-line parts list is, however, hosted in conjunction with the factory owners' site - hence you need to log in to that site to access it.
     
  15. matkat

    matkat Formula 3

    Mar 18, 2003
    1,840
    Scotland
    Full Name:
    Dave McGuire
    I agree it is very slow,and I have tried it from many different computers,have not/did not have any problems registering and found that they replied very quickly with any queries I have had,I have also bought several items from the site and again no probs either.
    Best rergards
    Dave McGuire
     
  16. coachi

    coachi Formula 3

    May 1, 2002
    2,108
    SC USA
    I too have given up on trying to log on...i registered many months ago...and now it simply wont let me log in. Why do you have to have a user name and a password just to look at merchandise that you might want to buy? I think the system is archaic and needs revamping.
    Ferrari UK should be interested in getting people in as quickly as possible so they can spend time shopping their extensive inventory.

    My 2 c worth
     
  17. enjoythemusic

    enjoythemusic F1 World Champ

    Apr 20, 2002
    10,675
    Worldwide
    Full Name:
    Steven
    Hmmm, has ALWAYS worked for me through the owners.ferrari.com website. In fact JUST installed the new door lights they sent me :)

    Now if i could just get new door pin swicthes that are no longer available :(

    Enjoy the Drive,

    Steven R. Rochlin
     
  18. RussF

    RussF Karting

    Nov 1, 2003
    222
    Washington
    I know that Ferrari-UK follows this site closely and frequently participates. I am surprised that this thread lacks a response from them to my concern and some others that have been raised as well. To say that they are up to 20,000 registered users seems high to me since I would guess that the total production of all Ferraris does notmuch exceed that number.
     
  19. BigTex

    BigTex Seven Time F1 World Champ
    Rossa Subscribed Owner

    Dec 6, 2002
    73,196
    Houston, Texas
    Full Name:
    Bubba
    Oh yes it does! They crank 'em out like VWs, these days!!!

    Ferrari #22127 is a 1977! Think about THAT.
     
  20. RussF

    RussF Karting

    Nov 1, 2003
    222
    Washington
    I stand corrected. Thanks.
     
  21. jmillard308

    jmillard308 F1 Veteran
    Silver Subscribed Owner

    May 29, 2003
    5,964
    Perth West Oz
    Full Name:
    John Millard
    But they were only using odd numbers for road cars - therfore divide by half
     
  22. jtremlett

    jtremlett F1 Rookie

    Feb 18, 2004
    4,040
    Ferrari supposedly produced their 100,000th car during last year (the car went to di Montezemolo). I am doing some work in my spare time on a register of members maintained by the UK Ferrari Owners Club and that contains close to 20,000 Ferraris, the vast majority of which have been owned by members of the UK Club (not all of whom are actually in the UK, in case you're wondering). Ferrari currently produce a little over 4,000 production cars annually.
     
  23. Ferrari_UK

    Ferrari_UK Formula 3

    Dec 6, 2002
    1,277
    England
    Full Name:
    Jeff Howe
    Hi all.

    Guess I had better offer my 2 new pence' worth, although most of the boys here have got it 100% right about how the Ferrari Owner's Site operates with regards registration and so on.

    To recap...

    We have been given the rights to market and sell parts for all vehicles that the Factory classify as having been out of production for at least ten years.

    With that agreement came most of their stock holding for these cars. Also the stipulation that we should create an online parts catalog within the Owners' Site.

    The whole concept of the Owners' Site is that it is for owners of F cars only and as well as offering parts for sale, also gives 'special' information, entertainment and other offers purely for owners.

    This part has been built by, and is run by the Factory is Italy.

    We (Ferrari UK) have designed the architecture of and have built the Classic Parts pages with online stock checks etc etc, and this is maintained by us.

    And this is the reason there are 'hoops' through which to jump to get to the parts element. Please, please, please register so you can buy parts on line !

    It's about as simple as buying from Amazon except our prices are $$$$ cheaper than most USA-based specialists (so we are told by our many happy customers!) and we ship Fedex next day at about 50% normal Fedex prices. And yes, next day !

    If anyone is having registration problems please forward all your details to us and we will register for you.

    More info here: http://www.ferrari.co.uk/parts/

    Cheers !
     
  24. enjoythemusic

    enjoythemusic F1 World Champ

    Apr 20, 2002
    10,675
    Worldwide
    Full Name:
    Steven
    Ferrari UK,

    Works great for me. What scares me is the day i fly to the UK and get a chance to walk through the parts bins.

    Like a kid in a candy store :)

    Enjoy the Drive,

    Steven R. Rochlin
     

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