i participated in the 2009 MM tribute with my 360 CS, and as part of the package received 2 ferrari brand watches. i gave one to my father and one to my son. my son's watch is the metal case chrono 'paddock' version with the leather strap. naturally, he abused the watch but now wants to rehab it and treat it better. i have tried to contact the manufacturer but to no avail. apparently ferrari have switched suppliers and now has movado making the cheaper watches. i have spoken to several people in the ferrari brand watch section but none of been able to help me so far. the unresolved issues i have: - the chrono hands are not centered correctly, so that when they are supposed to be on 12 oclock, they are off. none of the online searches resulted in a way to fix this. - the strap was water damaged, and i would like to replace it with the same type so that i can use the plier buckle. nobody knows where to get these. any help from you watch experts?