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FerrariChat.com vs. AOL: Please Help!!!

Discussion in 'Ferrari Discussion (not model specific)' started by rob lay, Jan 21, 2004.

  1. rob lay

    rob lay Administrator
    Staff Member Admin Social Subscribed Miami 2018 Owner

    Dec 1, 2000
    52,551
    Southlake, TX
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    Rob Lay
    AOL is filtering/blocking emails from FerrariChat.com.

    This includes the registration activations that are required to be a user on FerrariChat.com. I'm about ready to disallow any AOL emails on FerrariChat.com.

    Maybe AOL users can prevent this by contacting AOL or otherwise helping with a solution.

    FerrariChat.com only sends emails out when...

    1) You register to verify you're using a valid address. You must activate your account from the email we send you.

    2) If you use thread or PM notification you'll get an email (not very many users do and it's not a default).

    3) As long as you haven't disallowed (from your profile) the ability for admins to send you an email, you will receive an email once a month for our newsletter and once a month from our title sponsor (when we have one).

    I don't know how many people I've privately emailed about one thing or another and maybe you never received it because I have a ferrarichat.com email address.

    Are they all just going to a spam or another special folder or are they all really being blocked?

    I know AOL is just trying to provide a wanted anti-spam service to users, but the FerrariChat.com emails aren't spam. It may just seem like that to AOL because we have maybe 500-750 AOL users and imagine all the AOL emails generated from FC.

    Please help if you can, figure out how we can contact AOL and get this resolved. If you find anything out, please let us know in this thread.

    Thanks,
    rob
     
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  3. Crawford

    Crawford Formula 3

    Mar 5, 2003
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    Crawford White
    I've had a PM get thru just fine to my AOL account...
     
  4. 62 250 GTO

    62 250 GTO F1 Veteran

    Jan 9, 2004
    7,732
    Nova Scotia Canada
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    Neil
    I'm not on AOL but I will ask a guy I work with on thurs. He will know.
     
  5. Schatten

    Schatten F1 World Champ
    Rossa Subscribed Owner

    Apr 3, 2001
    11,237
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    Randy
    One particular aspect which gets domains on blacklists are the mail servers themselves. If for some reason the mail server - which might not be to your best knowledge Rob - is unpatched and can be used for relaying spam, then the domain will be picked up on a black list and thus... be blocked out entirely.
     
  6. 134282

    134282 Four Time F1 World Champ
    BANNED

    Aug 3, 2002
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    Carbon McCoy
    i'm on AOL but have all my FerrariChat stuff go to my Yahoo! account since there was conflict between FerrariChat.com software and AOL in the past... Rob, can you just call Steve Case and mention Jim's name...? :D


    On AOL, i can be reached at TheBreadvan@aol.com & SN2819@aol.com by the way ... :)
     
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  8. darth550

    darth550 Five Time F1 World Champ
    Lifetime Rossa

    Jul 14, 2003
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    All you have to do is put "rlay@ferrarichat.com" into your address book and AOL will let it through as email from "Someone you know"

    DL
     
  9. hedge

    hedge Formula 3

    Jun 11, 2003
    2,318
    England
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    Marc
    My yahoo.co.uk just started putting f-chat emails to the bulk mail folder.
     
  10. rob lay

    rob lay Administrator
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    Dec 1, 2000
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    That won't help for the majority of the pain though as new users won't have me in their address book.

    I think the best is finding an email or number at AOL that all the users can call and maybe they can unlist us.
     
  11. rob lay

    rob lay Administrator
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    I did start putting my "rlay" address in the From address instead of "nobody", but that hasn't helped.
     
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  13. EVartanian

    EVartanian Formula 3

    Mar 19, 2002
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    Rob, I use aol and I second Darth's input. Maybe I'm missing something, but maybe somewhere in the process and directions of registering you could mention that aol users must add your email to their address book to prevent the spamblockers from picking it up.
     
  14. rob lay

    rob lay Administrator
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    Oh, OK, now I see. If I could put some text by the email field at registration maybe that would help some of my pain.

    I would be nice if they could just flip a switch at AOL though.
     
  15. Mule

    Mule F1 Rookie
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    Jun 25, 2003
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    Rob,
    I don't see the issue. I have AOL, registered on old and new software, recieve all your monthly updates, and plenty of email notices on IM's.
     
  16. El Wayne

    El Wayne F1 World Champ
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    Aug 1, 2002
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    Same here.
     
  17. rob lay

    rob lay Administrator
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    It's just some AOL users then. I wish I could figure out which ones. Maybe it's a setting within AOL? Is there something like that?

    30 AOL users have registered in past 2 days, only 4 have received the email and activated.
     
  18. thecarreaper

    thecarreaper F1 World Champ
    Silver Subscribed

    Sep 30, 2003
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    I NEED A JOB
    the new 9.0 has issues with blocking everything. i am willing to bet a majority of the new users are using the " latest and greatest". i hate aol and will not allow them on any of my systems. they have BUILT IN SPYWARE that cannot be removed. anyway the last contact number i have Rob is 877 742 5148, if that helps. michael
     
  19. El Wayne

    El Wayne F1 World Champ
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    Aug 1, 2002
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    I use 9.0 and have no problems. Possibly they are using an older version.
     
  20. Mule

    Mule F1 Rookie
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    I use AOL 8.0 now and used 7.0 on the old software for a long time.

    Rob, I think it is a setting somewhere in the setup of AOL. Maybe a Spam Blocker or filter that some people set a certain way.
     
  21. jimpo1

    jimpo1 Two Time F1 World Champ
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    Jul 30, 2001
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    Rob, try me again. I just added you to my address book.
     
  22. rob lay

    rob lay Administrator
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    I just sent you an email through the system.
     
  23. Sin

    Sin Karting

    Nov 28, 2003
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    Mark
    I used to work for AOL if you want 2 months of your bills for free, PM me and I will tell you what to do. :)
     
  24. KKSBA

    KKSBA F1 World Champ
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    Oct 31, 2003
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    AOL has a setting to adjust how to block incoming mail.

    You can block all non-AOL mail
    You can block all mail not added to an approved incoming mail list

    Some people get so much junk that they set it to block all non-AOL mail which includes Fchat and every other domain other than AOL.
     
  25. ross

    ross Three Time F1 World Champ
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    Mar 25, 2002
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    i get your emails just fine. don't have any problems.
    thx for updating my user status.
     
  26. Mitch Alsup

    Mitch Alsup F1 Veteran

    Nov 4, 2003
    7,674
    I tried using the AOL filters, but quickly went back to allowing all e-mails INTO my mail box. BTW I get more SPAM from AOL accounts than from non-AOL accounts so blocking non-AOL emails would increase the SPAM to signal ratio.

    I get rid of SPAM by mass deletion, making a visual pass over my mail box and deleting (without reading/opening) all e-mails that look like spam addresses (e.g. have gone through an anonomizer == all gargled up).) For me this works better than the filter, because occasionally, there is a useful e-mail lurking in the sea of SPAM.

    I get about 50 SPAMs a day and less than 1 useful e-mail at home, at work I get closer to 150 SPAMs a day and about dozens of usefulls.
     
  27. rob lay

    rob lay Administrator
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    Dec 1, 2000
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    I think here's what I'm going to do...

    1) Add text to the registration process warning all AOL users to add 'rlay@ferrarichat.com' to their address book before submitting the registration.

    2) If that doesn't work, then I'm going to block all new AOL accounts, I don't think I will impact current AOL accounts.

    It's been an all around bad situation the past 3 months and actually on the old board too. AOL users register and they wonder why they "can't see images or post messages." I then have to go in for each one of them and manually activate their account. Many never email me, their account just remains in non-activated status. They think it's FC's fault and that's not good. We have 477 AOL users on FC, 99 have never activated. I've manually activated about 150 and deleted about 50 from November. So looks like about 60-70% aren't getting the emails. That 30-40% were probably older users and those I corresponded with previously.

    Hopefully the above actions will put us in a better situation.
     
  28. jimpo1

    jimpo1 Two Time F1 World Champ
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    Jul 30, 2001
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    Rob, maybe instead of banning AOL users, you ask them to send YOU an email for part of the registration process, then you simply reply?
     

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