Finally Got my baby home!! Not all fun and games though.....

Update:
I still have not received payment, or any proof of payment or tracking#, etc. from the dealer. I tried calling this afternoon. The woman answering the phone said that the manager was with a client, she said: "I will make sure he gets the message". I still have not received a call back...not surprised at this point. I now decided to write a letter to the manager, salesperson, and the president of New Country Motor cars to let them know that my patience is wearing thin. In the letter I let them know that if I don't receive PROOF of progress (no more verbal confirmations) on their part by August 1st, 2012 (I thought that was more than fair), that I would feel backed into a corner, and have no option but to take it to the next level.
Thanks for all of you guys that supported me along the way. I'm curious to see if this dealer is just slow with everything they do, or flat out dishonest. It makes a big difference to me. I have ZERO tolerance for dishonesty! ...Still hoping that they are just slow. They had all the info required to take care of my situation since June 28th (which should have never happened in the first place). Even being slow, I feel that a five weeks should be more than enough time to cut a check and send out a gas cap! No? ....to be continued....

 

I'm not at that point yet. I just sent the letter in e-mail form for now. I'm most likely not even going to go after them legally. They owe me about $2,200 at this point. It's probably not worth my time and money to go after them legally. I am just hoping that they "do the right thing". If they don't, I will follow up with FNA, the DMV investigations, consumer affairs, BBB, car forums (Fchat is the only one I posted on so far), etc. but my focus at that point will be just to warn others of their dishonesty. That's why I'm actually more patient than I probably should be at this point. I'm trying to avoid all that. I just want what I paid for, and am entitled to! Who knows, maybe if they aggravate me enough, it may be worth it to go after them legally, just as a matter of point.

 

Very good advice! I've purchased many cars in the past, and NEVER had anything close to this. I guess I gave them too much credit. I expected them to be like the Porsche dealer was when I purchase that car. They were simply amazing, and I do have full trust in them and their word. My mistake was assuming that other "high end" dealers would be the same. On the surface, they were the same, hence me being thrown off, and trusting them.

Come on, where else can you get this type of entertainment! LOL
Even though this post is common sense, originally it was just a way to tell everyone my initial experience/adventure and to vent about the experience, nothing more. By the end, it seems like it may just turn into a thread warning others to keep their eyes open going into a purchase. It's not that I didn't know the possibility of losing the money, it's just that I had to get back home and couldn't follow through with their promises. I left Florida when I felt that the money I would lose wouldn't be too great....It doesn't make their actions correct though. The next week is when I'm going to find out what is going on, and finally conclude this thread! One way or another it will come to an end, and everyone will be informed. Thanks for reading, and "wasting" your time .
I think my time into this thread actually was disassociated with the original complaint. It has become plain fun for me, I don't see it as a loss anymore! LOL

 

I can't blame you. I have additional info in an e-mail form. I received it from the salesman today. It was in response to an e-mail that I sent to him, as well as the manager, and the president of the dealer group. I am getting the feel that their promises of paying for the corrections are fading away! If so, I can add that to the list of broken promises. I am not posting it now, and waiting, because I want to hear from one of the managers, or the president of the company that owns the dealership first. It's very tempting to post the response because I couldn't even believe my eyes, but I am still trying to be fair, and hold out. I gave them until August 1st to make things right, before I show all of the stuff that has potential to have a damaging effect to their reputation. I will definitely give the details when I can, so stay tuned...

I can't say I blame you. Knowledge is key though. As you said, you will definitely have the info to protect yourself during a purchase. My loss was a fairly low dollar amount in consideration of the big picture, and it could have been way worse. That's why I want any future buyer to be forewarned.

I think the longer that they take to correct their mistake, the more of this effect we will see. They are doing it to themselves. All of the stuff that they were supposed to do was probably only a $500 cost to them! I can't believe this is actually happening on a deal that was almost 100K! I'm still in disbelief.

It's a shame, I can't believe that people would do business that way in this economy. You would think that they would value the customer a little more. Very sad.

 

Yep, I think you pretty much summed it all up. Through all of the posts back and forth, I forgot about the hat and shirt that he promised me! LOL

 

I am thinking more along the route of liars vs imcompetence because of certain comments along the way. For instance, I sent an e-mail to the salesman asking if the gas cap was replaced, because I didn't see any work order or receipt for the part in my paperwork. His response: "of course it was". After I asked him if all 3 remotes worked, he left with the remotes for a few minutes, then came back and said "they are all perfect" (he probably just took a bathroom break). They also agreed on a price with "no additional charges", when I got there, he added charges. He also said he would get the "best detailer in town", didn't do that either....If it was incompetence, they would have at least done ONE of the things that they promised, wouldn't they? After realizing that they made the mistakes, they agreed to pay for the required items. I sent the invoices/estimates to them a month ago, I still don't have payment! If it was me, I would have overnighted a check to the buyer within 1 or 2 days along with an apology letter and a discount coupon to purchase parts from the dealer. I'm sorry, but it just sounds like lies at this point. I'm trying to look at it other ways, but I'm having trouble.

 

Unfortunately I don't have anything in writing as far as the reimbursement goes. The salesman as well as the manager, both said it wouldn't be a problem to cover my costs during our phone conversation.

I wasn't really rationalizing, as much as I was trying to give a blow by blow of what happened. I am trying to keep my feelings and beliefs out of it as much as possible, while sticking to the facts. At this point the facts are just totally against me getting anything from them. I am definitely enjoying the car, while dealing with this crap in between (I already put almost 600 miles on it). I am sticking to my word that I was going to give them until August 1st. I am not following up legally because it just wouldn't be worth the cost, but I will invest my time in telling anyone that will listen!

It's even less than $3k, and if I do the work myself and hold off on the proper repaint, it is all well under $1,000. Obviously not worth it for me to pursue it legally. I do however feel like taking a flight down there and "take care of business". I'm waiting for them to realize that all the sales that they are going to lose after the facts are out and the official complaints are filed through consumer affairs, etc., will wind up being a VERY bad investment for their penny pinching savings.