Starhotels was a good experience for me in rome. Driving into Florence was a absolute fit of swear words in English Italian Spanish and Sicilian. I made it to 1 block of the Hertz drop off and couldn't enter the ZTL zone. After talking to a tour bus driver he pulled out a map and drew some squiggley lines to show me how to get there. It took an hour and a half to go all the way around and missed many turns and had to keep driving until BOTH of the GPS I had would send me the right way.