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Go back to VW, You don't deserve a BMW!

Discussion in 'Other Off Topic Forum' started by M3-ADDICT, Oct 7, 2007.

  1. M3-ADDICT

    M3-ADDICT Formula Junior

    Aug 13, 2006
    980
    NOVA
    Poor Raquel. She only wanted to return her leased BMW. Following instructions to bring her car to any authorized dealership, she arrived at Brecht BMW in San Diego. Brecht's manager refused to accept the car, a decision he conveyed by screaming in front of her kids, threatening to call the police, and telling her to "go back to Volkswagon" because she didn't "deserve to own a BMW." Raquel writes:

    On July 19th, 2007 I drove my leased BMW in Escondido, Ca. (Brecht BMW). I was told by Chase (the lender) to take the car back to any dealership. That I should take a photo of the car in front of the dealership I am leaving it with and have the dealership verify the odometer reading, leave the keys with them and I would be done. If I did not turn the car into a dealership by the 19th, then I would be financially penalized.

    I walked into Brecht BMW and the first sales person I met asked me if he could help me. I said yes I am here to turn in my lease. He asked if I had bought my car from them. I said no, I bought it from Irvine, but I was told by Chase that I could take it anywhere. He said no he couldn't help me b/c Chase was closed and he needed the buyout amount. I said no, they told me that he wouldn't need to do that b/c they aren't buying the car. He then told me that he wouldn't help me. I told him I would be penalized if I didnt' turn it in today and that it was a fast transaction. I also told him that I lived 45 miles away and have little ones (who were with me) and it was hard for me to get down that way. He said he would talk to the manager. After a couple of minutes he came back and said no again, they couldn't help me but could if I came back the next day. I again explained that I worked and lived 45 miles away. I asked why they couldn't do it now -- telling them that I am sure they would be able to help me if I was buying a car.

    Next the manager came out and said, you need to leave or I am going to call the police. I asked for his name. He took out his business card and threw it at me. I said, I don't understand why they are unwillinig to help me. I then started to explain all the problems I had had with the car over the 4 years. Based on my miles my car should have been in for maintenace 2 times -- it was in about 10 times. Each time was 3 hours round trip of my time and gas for the extra diving. I was starting to tear up and he smiled. I told him that I was doing everything I was told to do and that they could provide me customer service, but were choosing not too. I said, I don't understand why they won't just sign the odomoter form. I said that I had better treatment from VW when I owned my BMW. He told me to go back to VW, because 'I don't deserve to own a BMW.' He again said to leave or he was going to call the police. By this time my children were in tears because he was yelling at me and threatening me. We left without them ever assisting us.

    The next day My brother spoke to the GM and explained the story. He never apologized and still refused to help us with the lease return. We also called BMW of north america. The rep on the phone said that they are a franchise and that corporate has no control over them. He said he would note it down, but 'don't expect a call back.' Basically, corporate doesn't care about customers being mistreated.

    My brother took my car across the street from Brecht to Mercedes dealership. Who took the car, filled out the odometer form and took the keys. My brother was out the door in 5 minutes. Why did BMW refuse to help me with their own product??? I still to this day have not received any explanation. The only thing I can think of is that they were not going to make any money off of me that night so they didn't want to help. Why is there no one in the entire corporation that cares about customer service. I have emailed my story to BMW North America, BMW WorldWide, and Brecht BMW -- no attempt has been made to contact me or correct the abusive treatment I received.

    Still to this day, the home page of Brecht BMW reads 'we are an authorized lease return facility'................

    http://consumerist.com/consumer/dealerships/brecht-bmw-tells-customer-go-back-to-Volkswagen-you-dont-deserve-to-own-a-bmw-307874.php
     
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  3. Stephanie

    Stephanie F1 World Champ
    Silver Subscribed

    Feb 23, 2006
    14,030
    Orlando, FL
    Full Name:
    Stephanie
    Wow. That's pretty ridiculous.
     
  4. Dcup

    Dcup F1 Veteran

    Jan 3, 2005
    8,503
    Between 2 Implants
    Full Name:
    Claude Balls
    crazyness !!!!!! bad dealership !!!! Im on #4 Bmw, deal with the same salesman at the same dealership..., why ???? fantastic customer service.
     
  5. quartermaster

    quartermaster Formula 3

    Sep 11, 2005
    1,813
    There's no excuse for that in any business.
     
  6. madmaxatl

    madmaxatl Formula Junior

    Mar 22, 2007
    648
    Buckhead, Palo Alto
    Full Name:
    Don Johnson
    I know plenty of people who have gotten the same treatment from BMW, me included. Only after I started yelling and threatening to sue (even calling my lawyer in the dealership and having him talk to the GM) did I get anywhere, and at that point I was so pissed that I just wasted 2 hours of the sales persons time and then walked out. I will only do business with two BMW dealers in Georgia.
    Athens BMW- They have the best customer service I have ever seen.
    Hank Aaron BMW- Because I'm well connected there.
     
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  8. masterflex164

    masterflex164 Formula Junior

    Oct 17, 2004
    616
    New England
    I wouldn't be suprised if dealers did that. Just last month, my dad was looking to dump his camry hybrid for something more "upscale." Since MLs, X5s, and ESPECIALLY RXs are dime a dozen here in Maine (they're everywhere now!), he wanted something unique and different, so I showed him the Audi Q7. He loved it, and how it felt so much better to drive, then his old ML320, or even my mom's old Rx300 (they're both long gone). He decided to pick one up at the local dealer in Maine, but I suggested, we look in New Hampshire, if we might get a better price. We went to Dover Audi in Dover, NH, and walked into the showroom. NO ONE ever came out or said anything. The salesmen were just sitting there. My mom finally decides to ask for someone, and then the sales manager comes out and says hi. We asked him for a Red Q7 that was on their lot, and they looked all suprised. (they had the "you can't afford that" go next door to the toyota dealer, and get a highlander look on their face. Just because we're indian doesn't mean we can't afford it!) but we just ignored that, and asked to see the car. He told us to walk out and look at it, but they didn't want to bring it out front because it was all the way in the back behind a couple other Q7s. He didn't even want to talk about it. We asked about the price, and we had called 2 hour before, and they quoted a much BETTER price, but as we asked up front, they jacked up the price another $3k. They wouldn't do anything. My dad just got pissed off, and yelled and we left. Went to our local Audi dealer [Morong Audi] and walked out with a Audi Q7, the next day. No gimmicks, and our salesmen spent over an hour explaining every single little switch on the car, and how everything works. THAT'S GREAT SALESMENSHIP!
     
  9. masterflex164

    masterflex164 Formula Junior

    Oct 17, 2004
    616
    New England
    We also went to the local BMW dealer to check out the X5 also. They were jerks also. They had the "u can't afford that" look also, even though the salesmen clearly drove a old chevy [i saw the key].
     
  10. tervuren

    tervuren Formula 3

    Apr 30, 2006
    2,459
    Few years ago my brother went to a local BMW dealer to check some cars out, never had a problem. (Hendrick BMW, Charlotte).
     
  11. Dr Tommy Cosgrove

    Dr Tommy Cosgrove Three Time F1 World Champ
    Rossa Subscribed Owner

    May 4, 2001
    31,735
    Birmingham, AL
    Full Name:
    Tommy
    What pisses me off is that I own 4 VW's
     
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  13. sparta49

    sparta49 F1 Veteran
    Owner

    Mar 3, 2001
    7,794
    LA
    Full Name:
    Frank
    Yeah and they have been depreciated even lower with all that 'Bama and Bear crap on them. :) :) You know I couldn't resist.
     
  14. KingPayam

    KingPayam Formula Junior

    Jun 14, 2004
    440
    Full Name:
    Payam
    Wow, I can't believe they would act that way. Luckily I've never experienced that at our local dealership in Austin. They would help anyone with pretty much anything. I think the problem is the manager at that dealership was a stuck up ******.
     
  15. Dr Tommy Cosgrove

    Dr Tommy Cosgrove Three Time F1 World Champ
    Rossa Subscribed Owner

    May 4, 2001
    31,735
    Birmingham, AL
    Full Name:
    Tommy

    that's why I use magnets instead of stickers...
     
  16. Aedo

    Aedo F1 Rookie

    Feb 22, 2006
    3,616
    Perth
    Full Name:
    Steve
    Did you go back to NH to rub their nose in it?
     
  17. Westworld

    Westworld Two Time F1 World Champ
    Silver Subscribed

    May 18, 2004
    28,762
    I would. :)
     
  18. masterflex164

    masterflex164 Formula Junior

    Oct 17, 2004
    616
    New England
    haha, haven't been out to NH since then.
     

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