Good service experience at FoW

Discussion in 'Mid-Atlantic Region - USA (PA, DE, MD, DC, VA)' started by colamclean, Mar 15, 2019 at 1:50 PM.

  1. colamclean

    colamclean Formula Junior
    Silver Subscribed

    Nov 5, 2013
    McLean, VA
    Full Name:
    Patrick Transue
    Wanted to recognize James Pollack at FoW who squeezed me in today and resolved an issue with my FF. Entertainment/Nav system lit up and all the buttons 'worked', but no sound was getting to the speakers. He had Todd do a 'proxy alignment' to get all the computers properly communicating with each other and not only resolved the speaker issue but also an issue with the tailgate. Was in and out in less than 30 minutes. Sweet!
    BaronM69, tomc, INRange and 1 other person like this.
  2. carz80am

    carz80am Formula Junior
    Silver Subscribed

    Sep 23, 2015
    Northern Virginia/DC
    James is a good guy, have had positive experience with him as well

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