Wanted to recognize James Pollack at FoW who squeezed me in today and resolved an issue with my FF. Entertainment/Nav system lit up and all the buttons 'worked', but no sound was getting to the speakers. He had Todd do a 'proxy alignment' to get all the computers properly communicating with each other and not only resolved the speaker issue but also an issue with the tailgate. Was in and out in less than 30 minutes. Sweet!