Following on from the "haggle" thread, it brought to mind something which happened when I bought my Spider. Prior to collection I called the dealer and asked when the car was due for it's next service (they were doing the belts anyway).. The next service was due in June and it was a major service.. so I asked them if they could do it for me.. They came back and said that as they were working on the car anyway, they would do it for £300 for me. Anyway, after collecting the car (which was not without its own problems) I was flipping through the Formula blurb that you get with the car and found a sheet on "Goodwill Charter", listing things the dealer would do, such as ensure all tyres had 4mm of tread, brake pads won't need replacing for the next 3000 miles, minimum of 9 months MoT and "The car will not require a scheduled service for at least 12 months" Hang on !!! I just paid £300 towards servicing the car, when the Goodwill Charter says I won't have to.. Hmmm.. So I call my dealer and they tell me that since I'd haggled so hard on the price there was no room for them to offer the Goodwill service !! I'm in the process of sharing my feelings on the matter with them !