Graypaul Ferrari do it again

We're always quick to moan but this time I'm going to give another shout to Graypaul Ferrari.

I've just had my 550 delivered back to me as promised and the car is like new. They've done all the things they've promised and then some.

I've not yet had such fantastic service from any dealership anywhere - these guys are serious. I cannot recommend them enough to anybody looking to buy a Ferrari. I paid a few thousand more over an independant when buying my car, but boy it's worth it.

I really was expecting to walk out with a massive bill after all the things that they've fixed and can honestly say I was astounded with the bill. On top of that, the car comes back gleaming from a clean too!

These guys make you feel like a million dollars. Dominic, Mario and David have really made Ferrari ownership a joy. I hope it continues.

Cem -

 

Don't know why the car had to go back but if youv'e just bought the car, shouldn't all these jobs have been done before you took it away??

 

Cem,
i'm hearing a lot of good things about Graypaul too. We 're all quick enough to moan about bad service, praise should be given when service is over and above the call of duty

 

tony their service to me has been above and beyond the call of duty for the last 2-3 years. They are very good, cant fault em.

 

If only the Edinburgh one was the same

 

Speaking from my own experiences I wouldn't use Greypaul ever again.

 

Bought my new Spider through Graypaul and found the experience to be superb. Great guys, no crap, kept me up to speed on delivery of the car and i will see how their after sales go, So far so good !

 

I bought the car back in November so I've had it a few months and done two trackdays. Fact is, all dealers have their responsibilities and it would be a lie to assume they all respond to their moral obligations. It was refreshing to see Graypaul carry out all my requests and more with nothing other than a smile and a promise.

I've always said this, everyone makes mistakes, it's how they're resolved that makes them stand out.

Mark,
I can only suggest you speak with Mario regarding any problems you've had.

Cem

 

"Mark,
I can only suggest you speak with Mario regarding any problems you've had."


I did

 

It's all in the past now, I look upon it as a lesson learned.

I've drawn a line under it.

 

Mark,
care to share with us what happened?

 

NOSE'Y

 

Tony,

We have spoke about it in the past.

2 months to get a tool kit, not delivered with car

10 months to get a set of keyfobs, only one was delivered with the car, Ferrari UK helped in the end, after approximately 10 phones calls to Greypaul.

9 months to get an indate tyre kit

3 additional owners to the 2 advertised when I found the car on the website, I have the print off of the page, Greypaul went quiet over this even though I obviously talked through all the details of the car with the salesman, the amount of owners was my main concern.

Greypauls response was to point out the disclaimer on their website!!

For the above reasons I personally would not use them again.

Also, as a side to this, in conversations with Mario he said there would be a little something with the keyfobs as a small token, a gesture for all the messing around.



You guessed it.

 

Mark,
thanks, i remember now. Sort it out , Mario .

 

So, blatant 'lying' in their adverts about number of owners....(remember, lying is the term we all used to use before all the PC cr*p came in).

Thats quite enough to keep me away from them thanks

 

I would use the word 'mistake' and as we all know mistakes can be rectified.

Or at least they should be.

 

You got them that quick and with so few calls? I thought they were meant as a slightly early 2nd anniversary present with every car

 

I take it you are still waiting?

It's quite pathetic isn't it when you consider the values of the cars concerned compared to the cost of the fobs.

 

No, I'm pretty sure I got the 2nd set at the end of last year (went on so long it's easy to forget!).

I was assured that Ferrari had a change of policy with keys and you couldn't just buy blanks and take them to Mr Minit etc. You were reliant on the factory to send blanks and they insisted on 28 different forms of information, and they took their time sending them.

This perhaps explains some of the delay, but not all (and their service department is pretty quick off the mark with phonecalls when a service is due - perhaps if the same people were used to chase keys... ).

Ferrari as a firm are lucky they produce (or used to) some beautiful cars. If they didn't, they'd last about 5mins with some of their antics.

The independent network has been a different story for me thus far (in the UK and abroad!), and much more satisfactory to deal with. With typical charges being considerably less too, it's a double bonus. Ferrari should consider themselves lucky on this score too.

 

This is the problem with threads like these (we've had several before); there's inevitably somebody who's had a bad experience and there tends to be a greater number of posts about the bad than the good. To achieve some sort of balance here, I've been using Graypaul for multiple cars, for the last four years. They've been fantastic. Craig Clew and Paul Ennis have got me out of the crap on several occasions. The last time was when the battery conditioner that came with the Stradale went phut and the battery went flat. Nothing, but nothing, works on this car when that happens, and I was envisioning having to tow the car out of the garage and onto a truck. Of course this was at night. They gave me Paul Ennis' mobile and Paul called me while he was at his childrens' parents evening, talked me through unscrewing the panel behind the passenger seat and hooking up another charger. Worked like a charm.

Depends on what you expect, but this counts as 'going the extra mile' in my book.

Kevin

 

they have always gone the extra mile with me too

 

GOING THE EXTRA MILE

Its simply looking after your clients, whatever business you are in.

This particular discussion started out as praise for Greypaul and some people offered a differing view.

I don't want the extra mile, I simply want to be looked after in a manner to which I would deal with people. In an atmosphere that a client comes before a small cost of satisfying a genuine need or complaint.

Simple really.

"going the extra mile" is what our sub conscious puts in place when we haven't been charged for what is basically simple customer care, if this is used successfully then the client repays for this care ten fold with continued purchases.

 

I'm not entirely convinced this thread has been unbalanced at all.

And I have been the first to praise people if its deserved, including Graypauls.

If you must go to the Ferrari network, either out of necessity or personal preference, I cannot think of a better place to go.

But for older cars, you don't *need* to.

This, of course, was not the case with a new Challenge Stradale and I would very much hope the treatment received was commensurate with all factors on the car

Ferrari themselves could still do with a few lessons in customer care. The cars are relatively rare, and buyers should be treated individually in much the same way as the cars are. This, sadly, is not the case in my opinion and experience.

Will it stop me buying another? Hell no. But it's likely to be something a little older still.

 

Kevin

Thanks for your support and comments.

I will pass them onto the service team, as i know this will motivational.

Saluti

Mario