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HAULER COMPLAINTS: anyone else?

Discussion in 'Ferrari Discussion (not model specific)' started by Juan-Manuel Fantango, Mar 15, 2004.

  1. Juan-Manuel Fantango

    Rossa Subscribed

    Jan 18, 2004
    8,718
    Full Name:
    Juan
    How do you rate your enclosed transportation company? I had a well respected company pick up my car, however, they act like you don't have a schedule at all. Not that I feel overly important, but why do they expect you to wait around for a few weeks and not know when they are comming untill they decide or untill the day before? Or they tell you they will deliver the car and not do so on the day they indicate they "may"? Or to call them back, and no one be avalible, or not call the seller as they indicated they will to set up a pick up time untill a day before? Perhaps it is just lack of communication. Perhaps it is just the anticipation. I am not happy with Gold Rush. They have the best equipment, but the communication process is lacking. Perhaps I have posted this too soon, as I hope to have my car tomarrow, in the rain.
     
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  3. NTB

    NTB Karting

    Nov 3, 2003
    143
    Maryland, USA
    Full Name:
    Tom
    I sold a GT-2 last month and the buyer arranged transportation with Gold Rush. It took almost 2 weeks for the car to be delivered, Md to Ca. Last year a friend used their services and they damaged the front facsia. There must be some happy customers. Good luck.
    Tom
     
  4. CarreraScott

    CarreraScott Formula Junior

    Jan 30, 2004
    592
    Charlottesville, VA
    I had Blue Highways transport move my '00 Porsche 996 to Arizona to get supercharged. They made a big dent in the door, and did nothing more than fix the damage -- didnt offer any discount or a cheap/free trip back for the car. The repair wasn't even done very well (was done in AZ). Will never use them again.

    I have used Intercity a few times and they have been great, I'll use them again.
     
  5. kiesan

    kiesan Formula 3
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    Nov 21, 2003
    1,190
    Seattle
    Full Name:
    Kie Robertson
  6. Wildwarrior

    Wildwarrior Formula Junior

    Mar 26, 2003
    280
    PA
    Full Name:
    Glen Winters
    I had Gold Rush deliver a Ferrari from CA to PA, it also arrived in the rain.Make sure you check the car with a fine tooth comb.You won't see near as much damage in the rain.My car arrived pretty scratched up,they had moved it several times to make room for the 3 or 4 other cars and custom bikes along their route, and it wasn't until I got in my garage and dried her off that I even noticed the strap marks and a deep scratch on my left rocker pannel and right front fender.If it's raining, get a real good look at her before they off load your car. Hope this helps!
     
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  8. Korr

    Korr F1 World Champ
    Silver Subscribed

    Dec 7, 2003
    17,773
    Full Name:
    Newton Earl Anderthal
    Ugh, that was a horrible story that Kiesan posted a link to!

    Remind me to take out the ECU on a car before I ship it!
     
  9. sparta49

    sparta49 F1 Veteran
    Owner

    Mar 3, 2001
    7,794
    LA
    Full Name:
    Frank
    I had Autobahn deliver my 348 and the driver said he would be at my house at 0600 and he pulled up at 0559 . The gentleman who purchased my 308 had Horseless Carraige pick it up they were able to arrive 3 days early (which they did schedule) and delivered the car from New Orleans to PA in 3 days. I was happy with both companies.
     
  10. M.James

    M.James F1 Rookie

    Jun 6, 2003
    2,721
    Worcester, MA
    Full Name:
    Michael.C.James
    These shipping companies are a total fly-by-night racket. Ads for them are all over FORZA magazine. None of them I trust.

    I bought a car in Texas, and had the option of having it shipped, or driving it home. Norwood Performace recommended a shipper exclusively - he charged a dollar a mile. From Texas to Charleston, SC the bill would have been $1,200. Norwood Customers probably don't mind paying this to have their super/turbo-charged cars delivered with care. I thought it was alittle steep for me.

    I did some research into car hauling - there are probably dozens of companies out there that will transport your vehicle. But unless you have a personal/frequent relationship with a particular carrier, where is the accountability? Lets face it - these guys are NOT paid to pamper some rich man's 'toy' with care and respect. They are paid by the mile as if they were hauling toilet paper or tuna cans to the nearest Piggley Wiggley. There's no 'born on' date for Ferraris (its a car, not a case of produce), so the cargo 'gets there when it gets there'. Many car haulers will do everything possible to combine routes, charging max freight charges while avoiding backtracking over the same route - that means your car might wait around awhile until they can find some more freight to add to the shipment, making the trip more 'convenient' to the transport company. If three cars are getting delivered to the same area, all three pay the full amount instead of splitting the single run three ways. If your car gets damaged, so what? You think the driver cares? He's not going to get blamed for it - cargo gets damaged in shipping all the time. That's what insurance is for, and you bet there's a lawyer behind that freight-damage policy that will fight to make sure the shipping company pays very little if anything at all to settle claims.

    I decided to spend $300 for a one-way plane ticket, $200 for two nights' hotels, and $150 for food and gasoline. My car got home, with me in the drivers seat, perfectly. No scratches/dents. Not even a single stone chip.
     
  11. Gatorrari

    Gatorrari F1 World Champ
    Silver Subscribed

    Feb 27, 2004
    14,454
    Georgia
    Full Name:
    Jim Pernikoff
    What about Dependable Auto Shippers? I picked them initially because they were recommended by eBay (not necessarily a good thing), but the fellow I bought my 328 from said he had used them twice before with good results. Anyone else have any experience with DAS?
     
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  13. Horsefly

    Horsefly F1 Veteran

    May 14, 2002
    6,929
    Excellent point. I've often thought the same thing about car insurance. If Joe Carguy owns 3 collector cars, and his policy states that he can be the only driver of those cars, then why should he pay for THREE policies? Seems to me that he should only pay for coverage of the most expensive of the three cars, that way, no matter which car he might drive and wreck, he would be covered. So why pay for three policies? He can't drive three cars at once. Totally rediculuous.
     
  14. jdb

    jdb Formula Junior

    Nov 16, 2003
    273
    Northern California
    Full Name:
    Jeremy
    I used Intercity Lines to ship my 355 from Philadelphia to Los Angeles. It only took a few days and they delivered to my door on time. Car was in perfect condition, so I was a happy customer and would use them again.
     
  15. Joe G.

    Joe G. Formula 3
    BANNED

    Dec 9, 2003
    1,077
    Los Angeles
    Full Name:
    Joe Gazzani
    I had bad luck with AUtobahn Transport

    Horseless Carriage acted like they had to go to the north pole for me

    I had good luck with V.I.P. and PAssport
     
  16. Doody

    Doody F1 Veteran

    Nov 16, 2001
    6,099
    MA USA
    Full Name:
    Mr. Doody
    pretty neat scam, huh? :)

    nobody said insurance companies were stupid! you still want theft and that sort of stuff on each car, but collision? no way. it's a rip-off.

    i have used http://www.enclosedvehicletransport.com/ twice myself, and a buddy has used them once (that's his red M3 conv. on the front page; my yellow 355 spider and black 996TT are on the "clients vehicles" page). talk to kevin. i would use them again.

    doody.
     
  17. Texas Forever

    Texas Forever Five Time F1 World Champ
    Rossa Subscribed

    Apr 28, 2003
    50,342
    Texas!
    Ah, I don't suppose that Mr. Dudley is your cousin, eh, dude boy?

    BTW, what are you doing buying cars in Alabama? Don't you know that that Bama is famous for recycling cars? Oh, now I get it. Mysterious man, lives in Boston, likes Italian cars, claims he is a "family guy," yeah right. Oh, wait a moment. I didn't mean any disrepect. Pls no horse heads...

    DrTax
     
  18. BigTex

    BigTex Seven Time F1 World Champ
    Rossa Subscribed Owner

    Dec 6, 2002
    75,164
    Houston, Texas
    Full Name:
    Bubba
    #15 BigTex, Mar 16, 2004
    Last edited by a moderator: Sep 7, 2017
  19. andymo1972

    andymo1972 Formula Junior

    Mar 9, 2004
    520
    Ft Lauderdale, FL
    Full Name:
    Andy L
    Some things to consider when choosing a transport company. Will they go door-to-door or do you have to drop the car at a terminal? If they do door-to-door, will the car still sit at a terminal? Will the car change trucks along the way?

    I've used TNT Auto Shippers (www.tnt-inc.com) twice now and they have taken great care of me. They do door-to-door service and the car stays on the same truck throughout the trip. I bought an NSX from Chicago last year and they worked well with me as far as scheduling since we had paperwork issues due to the dealer not knowing how to calculate tax for Colorado. When the paperwork cleared, the driver was there to pick up the car and was in Colorado the next day. When I bought my 360 it was a short notice thing as well and my rep actually negotiated with other customers to get my car on the truck that week rather than waiting an additional week for the next available truck. So, 2 days later, my car was picked up and I had it in just over a week (from Florida).

    Also, someone mentioned DAS...I don't recommend them unless they've changed their policies. I paid for enclosed transportation from OH to CO on my Viper a couple years ago (yes, I go through a lot of cars). First, they picked the car up on a flatbed tow truck (which I didn't know until later) and drove it 50 miles to their terminal where it sat for a couple days, they loaded it on a truck and took it to KC where it was offloaded and sat at another terminal for a couple days. They delivered the car to the Denver terminal and was scheduled to bring it to my house the next day. I asked them if they could bring it to my work that day instead...so they guy calls and says he's outside and I see the car sitting on a flatbed tow truck! So much for enclosed transportation. So he's offloading it and is having problems b/c of the low clearance of the car. It was a nightmare watching him try to get the car off of there using 2x4's and 4x4's to make a mini (and unstable) step-up ramp.
     
  20. dream cars

    dream cars Formula 3
    Silver Subscribed

    Nov 5, 2003
    1,179
    Central FL
    Full Name:
    mike
    what about exotic car transport?
     
  21. sindo308qv

    sindo308qv F1 Rookie

    Nov 1, 2003
    3,518
    miami.fl.
    Full Name:
    sindo
    I used Passport Transport, can't say enough good things about them, very professional, on time.They're owned by Fed Ex.
     
  22. RSraddo

    RSraddo Karting

    Feb 11, 2004
    76
    Battle Creek, MI
    Full Name:
    Kyle Davidson
    I had a private transport bring my Corrado up from Houston... really smooth deal. It was open semi but still, the guy took care. He owned the truck and trailer, was VERY promt and exact on his timing and everything. I would suggest dealing with someone who is suggested by at least two people. This guy was to me and I was perfectly happy with it :) Only $450 from Texas to Michigan too!

    Kyle
     
  23. riverflyer

    riverflyer F1 Rookie

    Nov 26, 2003
    3,560
    Mendocino, Ca
    Full Name:
    John
    I have shipped cars many times and have the following experience.
    Run, don't walk, from Southerland Transport, Anderson Ca. They are total crooks.
    Another crooked outfit, McElley Auto Transport, where my car, held over the weekend in "their locked yard" mysteriously ended up with 93 miles on the odometer, dog hair in the back seat and crumbs in the front. Dishonest and disrespectful.
    Waggoners Trucking, Norman of Oklahoma, still difficult and would not use again, but at least not crooked like Southerland.
    Schilli Specialized, very accountable, very professional. The driver, Steve, was very cafeful and respectful, detailed the car after off loading so we could inspect properly. The company was good with communication, seemed to understand the anxiety of shipping exotics and gave great care throughout the process. AND have good prices. So they are my choice for enclosed shippers.
     
  24. colo348

    colo348 Karting

    Nov 1, 2003
    141
    Colorado
    Full Name:
    Jim
    I had my '91 TR delivered from Phoenix Motors (Mercedes Dealer in AZ) and used their carried called "Alpine Transport" (like Speed308's White TR) every aspect of this transaction went perfect. I bought the car on Friday and was driving it on the next Tuesday. Excellent group. This is a complete 180 degs from the experience I had with my 348. I'll post that data tomorrow, since I do not want to give out any wrong dope.
    Keep in the fast lane.
     
  25. davequick

    davequick Formula Junior

    May 27, 2003
    307
    Bellevue, WA
    Full Name:
    Dave Quick
    I've gone through a couple cars (12 in 7 years) so I've dealt with a couple shippers.

    DAS has transported for me:
    1996 BMW 328is from ALbany, NY to Redmond, WA (in 1996)
    2001 Mercedes C-240 from Redmond, WA to COlumbus, OH (in 2001)
    2003 MINI Cooper S from Columbus, OH to Redmond, WA (in 2003)
    2002 BMW 525i from Columbus, OH to Redmond, WA (in 2003)

    Horseless Carriage has movedL
    1987 Ferrari 328 from Redmond, WA to Columbus, OH (in 2001)
    same car from Columbus, OH to Redmond, WA (in 2003)

    I've had 0 problems.

    I like horseless because they pick up/drop off and drive into the actual 18 wheeler at source and destination. The same driver greeted me on both sides and was in cellular communication occasionally as he got closer to picking up or dropping off the car and was able to give me a 20 minute window once he was within 3 hours of me.

    DAS = contract with a bunch of local tow guys and your car sits for xx days while waiting for one of their transports... DAS requires all articles that didn't come with the car be removed from the car, etc. On Horseless I was able to pack it FULLLLL with car care supplies in plastic no-drip tubs so that I would have an ample supply of griot's car care products immediately available to me when she got off the truck. :)

    Horseless was pricier and work wouldn't pay for it, DAS was the company standard for a Microsoft relocation through Cendant.

    That's my two cents.
     
  26. Jdubbya

    Jdubbya Two Time F1 World Champ
    Silver Subscribed

    Dec 28, 2003
    26,985
    PNW
    Full Name:
    John
    Had a small problem with a (for now) to remain nameless transport company. Set up, pick up and transport all went well, and all in a timely manner. Had a small problem at delivery though. The driver had the door open to look down at the track and his foot slipped off the clutch. The end of the door hit the upright support inside the truck, and all I heard was "Oh F***". Not a good thing to hear. Promises of "we'll take care of all this, no problem". I dealt with one guy the whole time. I had the car fixed and now find out this guy "doesnt work here any more". Oh and by the way, somehow nobody who works there knows anything about the damage either. We'll see what happens in the next couple days?!
     
  27. Cavallino Motors

    Cavallino Motors F1 World Champ
    Lifetime Rossa

    May 31, 2001
    14,143
    Florida or Argentina
    Full Name:
    Martin W.
    I use Precious Metal all the time up and down the east coast. They are very good and reliable. There on time when they say. Neet trucks and very respectable of your cars.

    Also use Exotic Car Transport. Also reliable. Easy for me since the company is 3h from us. Makes it easy for them and me.

    Had bad experience with VIP. I paid the extra $$$ compared to another carrier becasue they said on a specific date they can pickup the car. They did not show for 5 days with all kinds of excuses. In the end picked up the same time the other companies could have without paying the extra $$$.
    Then their hydraulic system suposedly failed on the truck somewhere in Houston. The truck had to be fixed. In all getting the car from LA to Miami was close to one month.

    I have also used some smaller companies. They are very reliable because they can schedule better. Mostly local guys from the area where I am getting a car from.
     

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