Home Depot Help...

Interesting post. I live in the Midwest, and contacted Home Depot about new windows, by special order. They sent someone out to measure, and I asked to see some samples. He called the next week to say they're on their way. Nothing since then, that was about six weeks ago.

They won't get my business.

 

Home Depot is convenient but i too learned the hard way not to count on them. Friend just bought cabinets for his kitchen, half way through realizes he's missing a few...no fun.
I ended up buying from specialty lumber yards for bigger ticket items.

 

You are lucky they didn't do the door install! I had a nightmare that ended in me getting the credit card charges reversed and the door re-replaced by a real contractor.

Home Despot is great for nuts and bolts, but if you go for anything bigger you'll get screwed!

Regards,

Art S.

 

I hope you don't have a gaping hole in your house right now.

Usually in a case when I have work done on my place and I am out of town, I have the contractor/handyman order the supplies himself. A few more bucks on your side but atleast he does not spend more money coming out for nothing.

I too had issues with Home Depot not getting my order on time. I ordered materials because I built desks for my entire marketing dept at BCBG, a place that HAS to be hot and fashionable, and bits and pieces of the orders came in which peeved everyone. I had to explain to Vogue why I had beaten up Ikea coffee tables and no desks.

Vogue is easy to appease, you proabaly have a significant other that is really pissed at you right now. We know it ain't your fault, but somehow, she'll make it.

 

Try escalating it one level - to the manager of the store. Explain that they are costing you time and money. If this doesn't work, go to the executive level.

If you just want your money back, just ask. Since they are late, the should refund it. If they don't, take action with your credit card co.

Regards,

Art S.

 

VERY SIMPLE QUESTION RYAN........WHICH CREDIT CARD DID YOU USE TO PURCHASE THE DOORS??

BRUCE

 

Why don't you contact the manufacturer directly? HD is obviously getting jacked around and you're being forced to deal with employees who don't really care. Other than that I'd find another source. Search the net etc. Another French door can't be that hard to find? Good luck.

 

I HAD THE SAME PROBLEM WITH THEM SOME YEARS AGO..........CALL CORPERATE AND EXPLAIN YOUR PROBLEM AND SITUATION......THEY WILL CREDIT YOUR ACCOUNT, TILL THE PRODUCT COMES IN, THEY ARE VERY NICE TO DEAL WITH, AND IN MY SITUATION, THEY ALSO SENT ME A 50 DOLLAR GIFT CERTIFICATE.FOR MY TROUBLE......ALSO IF YOU GET A MOOK ANSWERING THE PHONE, TELL THEM YOU AND ALL YOUR "CONTRACTOR" FRIENDS WILL BE BUYING FROM " LOWES"

BUST BALLS...CORPERATE IN GEORGIA 770 443 8211

BRUCE

 

contact Gentry. Seriously - he can mock up a picture of the French doors (graphic design), fly you down to Home Depot HQ in his jet, finance a takeover of Home Depot and fly you back to his home office (in his jet) have "his guy" paint the new doors (vibrant red) and then you two could celebrate with one of his new cigars.

this is no joke - Gentry can get the job done!

 

MIKE


I JUST FELL OFF MY CHAIR.................

BRUCE

 

Home depot is completely useless!!! I will never buy another thing from them again. Reno Depot in Montreal is where its at...

 

I have a friend who was screwed by the regular HD over a residential front door buy & install. He got satisfaction eventually by nagging daily.

On the other hand, we had our citchen counters done by Home Depto EXPO, and our experience was just fine. Reasonable timeframes, good customer service and followup, good installation.

So ymmv

Good Luck! Escalation is your friend.

 

I never buy anything special order from ANY big box store. I learned my lesson
the hard way.

 

A friend of mine used Home Depot to remodel his bathroom. I didn't even know they could put something like that together. The electrical guy screwed something up to where new wires had to be run from the breaker box, then some other guy hit a water pipe with a drill and the place got soaked. Then the sheetrock guy sprayed the walls with the same texture as the ceiling. He didn't want to put up new walls so he sanded all the walls down. About 3-4 months later they got it all fixed. I would not have beleived any of it if I didn't see the end results of each screw up. I guess they don't care who they use as installers/sub-contractors as long as the price is good.

 

Contact the district manager in your region for HD. You should get an immediate reply at that level. Going to the manufacturer will do you no good, as HD will not tell you the PO that they have with the manufacturer. If the DM can't help you out in three days, cancel your order and vote with your feet.

 

aisle 13, right next to the supra remodelling aisle.

 

I love subtle humor. Or is it humour in Oz?

Erich

 

I once contacted them to install a new garage doors, and the sub contractor was unprofessional & rude. I immediately drove to HD to cancel the order (which btw, I had to wait 45 mins in CS line).

I will never use HD for any home improvement. They are slow, expensive, & have little control with the materials & sub-contractors. Can you imagine the run around if the job was not done correctly?

I'd say check your yellow pages for a specialist near you. You'd be surprise of the quality & discount.

Good luck

 

Here's a case of a company that has amazing core competencies, then ruins their reputation by trying to do things (like general contracting) that they have no competency in. They're trying to be all things to all people.

 

RY

AS I EXPLAINED TO YOU IN THE PM....ALL THIS CRAP GOING ON, AND STILL NOT RIGHT, YOU WANT COMPENSATION FOR THIS

EITHER A 100.00 GIFT CERTIFICATE OR A REDUCTION ON THE DOORS AS A CREDIT

STILL NOT RIGHT, AND YOUR NOT HAPPY!!

GOOD LUCK

BRUCE

 

Dont forget reimbursement of your expenses every time the installer showed up and had to bill for no work!

 

I was just about to add this.

BTW, Mike, my water went up my nose... thanks...

--Dan