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Horrible Experience Ordering a Boot From JK Auto Upholstery

Discussion in 'Ferrari Discussion (not model specific)' started by onefastman, Oct 7, 2015.

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  1. onefastman

    onefastman Karting

    Jul 15, 2011
    120
    STL
    #1 onefastman, Oct 7, 2015
    Last edited: Oct 7, 2015
    I wanted to post this to ensure that no one experiences what I have with this company JK Auto Upholstery, selling their boots and tops on eBay, link below.

    Ferrari Mondial Leather Boot 1984 1994 | eBay

    I contacted them through eBay to ask about colors of the boots and we finally settled on what they said was the correct color for my beige interior. Seller offered that if we did the transaction outside of eBay then they would do a $25 discount over paypal, which I foolishly accepted.

    After three weeks the boot finally arrives, but it is in the wrong color. I figure that I can live with the color variance and have it fitted but when I do I notice that it doesn't even fit! I immediately contacted them and Anna offered to take it back and make me another boot. I shipped it back to her via FedEx with signature delivery. They received it and she said they would make me a replacement but asked if I would send my original so they could be sure to get the dimensions correct, which I declined as I was afraid it could be lost or damaged and then I would really be up a creek, so to speak. She said that the material had come in, and they were ready to make another but then went radio silent. Over a month went by of my emails, eBay messages, phone calls, etc going unanswered when I finally decided to file a claim on PayPal.

    Seller acknowledged in the PayPal correspondence that they had received it back and I posted the return tracking number. However, for some reason PayPal decided against me even though they have both the boot and my money, having acknowledged that they had accepted/received the return!

    In any event, I will file with my credit card and likely get my money back but I wanted to make sure that everyone knew that JK Auto Upholstery are crooks and do NOT order anything from them.
     
  2. onefastman

    onefastman Karting

    Jul 15, 2011
    120
    STL
    #2 onefastman, Oct 7, 2015
    I posted this in the mondial section but given that they make 348/355 boots, seat covers, etc I wanted to share it here as well.

    I wanted to post this to ensure that no one experiences what I have with this company JK Auto Upholstery, selling their boots and tops on eBay, link below.

    Ferrari Mondial Leather Boot 1984 1994 | eBay

    I contacted them through eBay to ask about colors of the boots and we finally settled on what they said was the correct color for my beige interior. Seller offered that if we did the transaction outside of eBay then they would do a $25 discount over paypal, which I foolishly accepted.

    After three weeks the boot finally arrives, but it is in the wrong color. I figure that I can live with the color variance and have it fitted but when I do I notice that it doesn't even fit! I immediately contacted them and Anna offered to take it back and make me another boot. I shipped it back to her via FedEx with signature delivery. They received it and she said they would make me a replacement but asked if I would send my original so they could be sure to get the dimensions correct, which I declined as I was afraid it could be lost or damaged and then I would really be up a creek, so to speak. She said that the material had come in, and they were ready to make another but then went radio silent. Over a month went by of my emails, eBay messages, phone calls, etc going unanswered when I finally decided to file a claim on PayPal.

    Seller acknowledged in the PayPal correspondence that they had received it back and I posted the return tracking number. However, for some reason PayPal decided against me even though they have both the boot and my money, having acknowledged that they had accepted/received the return!

    In any event, I will file with my credit card and likely get my money back but I wanted to make sure that everyone knew that JK Auto Upholstery are crooks and do NOT order anything from them.
     
  3. onefastman

    onefastman Karting

    Jul 15, 2011
    120
    STL
    #3 onefastman, Oct 7, 2015
    Company also known as Josephina Custom Tops, Inc
     
  4. onefastman

    onefastman Karting

    Jul 15, 2011
    120
    STL
    #4 onefastman, Oct 7, 2015
    Company also known as Josephina Custom Tops, Inc
     
  5. Enzojr

    Enzojr F1 World Champ

    Dec 12, 2013
    14,001
    West of PDX
    Full Name:
    Tomy
    #5 Enzojr, Oct 7, 2015
    Last edited: Oct 7, 2015
    Thanks for that bit of info, I almost bought new seat covers from the Josephina people in CA last year when they wanted $1200, they upped their price to around $1800. Glad I waited.
    There is another supplier in one of the Ferrari monthly let's I get, can't remember their name. New boot covers for less than a grand.

    Cabrioworld.com has ads in one of the news letters, anybody order from them ?
     
  6. 2NA

    2NA F1 World Champ
    Consultant Owner Professional Ferrari Technician

    Dec 29, 2006
    18,221
    Twin Cities
    Full Name:
    Tim Keseluk
    #6 2NA, Oct 7, 2015
    Careful who you call a crook. Looks to me like she offered to re-do the work but is waiting for a pattern to get size and color right.

    Seems reasonable to me.
     
  7. SoCal1

    SoCal1 F1 Veteran
    Owner Silver Subscribed

    Jun 14, 2011
    8,630
    SoCal LA/OC/New Mexico
    Full Name:
    Tim Dee
    #7 SoCal1, Oct 7, 2015
    I got from them a few times with no issues at all

    Sorry you had an issue
     
  8. felkind

    felkind Karting

    Jul 20, 2015
    90
    Nashua, NH
    Full Name:
    Fred
    #8 felkind, Oct 7, 2015
    How is that they have a 100% positive ebay rating (no negatives)? Looks like 31 positives.
     
  9. onefastman

    onefastman Karting

    Jul 15, 2011
    120
    STL
    #9 onefastman, Oct 7, 2015

    And then she replied on Paypal that it was made correctly and that I butchered the install of the snaps when a reputable upholstery shop did the install. She also didn't mention this until the claim was filed over a month after the boot was shipped back.

    She would also not reply to my emails for over a month, which is why I filed the claim.
     
  10. KM1959

    KM1959 Formula Junior

    Nov 12, 2014
    984
    Full Name:
    Kevin
    #10 KM1959, Oct 7, 2015
    Myself as well - Anna was very nice to deal with.
     
  11. onefastman

    onefastman Karting

    Jul 15, 2011
    120
    STL
    #11 onefastman, Oct 7, 2015


    Currently, she has been ignoring my emails for over a month, has my money (paid July 5th), and has the original boot returned to her (which she verified and acknowledged in our emails and the response on the PayPal dispute).


    I wish I had your experience, so far I have paid for a boot and have nothing to show for it.
     
  12. El Wayne

    El Wayne F1 World Champ
    Staff Member Lifetime Rossa Owner

    Aug 1, 2002
    18,069
    San Marino, CA
    Full Name:
    L. Wayne Ausbrooks
    #12 El Wayne, Oct 7, 2015
    One thread per topic, please. If the topic's not specific to a particular model, then please post it here in the "not model specific" forum instead of reposting it in multiple model-specific forums. Thank you.

    Threads moved and merged.
     
  13. dm_n_stuff

    dm_n_stuff Four Time F1 World Champ
    Lifetime Rossa Owner

    Dec 10, 2003
    43,721
    26.806311,-81.755805
    Full Name:
    Dave M.
    #13 dm_n_stuff, Oct 7, 2015
    Oh, and if you go to your CC company and file a claim against paypal, they will freeze your account and eventually ban it from use.

    And if you're wondering how I know this, it's simple. I had a $1500 transaction go bad a few years ago on PayPal. They refunded me $300, the seller had managed to grab the rest of the funds out of his paypal account before I could get it back. I *****ed, paypal ignored me. I called the CC company, they refunded me in full, pinged paypal for it, and paypal killed my account, forever.

    Not a huge big deal, you just open a new one with a different credit card and email address, but be aware of the consequences of screwing with PayPal once they've made a decision that goes against you.
     
  14. porchnut

    porchnut Formula Junior

    Dec 2, 2014
    282
    Tucson, AZ
    Full Name:
    Andrew Bober
    #14 porchnut, Oct 7, 2015
    I was going to order my boot through them on their ebay site and decided to go with RichandFamous, glad I did, even had a small issue with them which they corrected, to me you can't go wrong with RichandFamous.
     
  15. amenasce

    amenasce Three Time F1 World Champ
    Silver Subscribed

    Oct 17, 2001
    34,433
    Full Name:
    Joe Mansion
    #15 amenasce, Oct 7, 2015
    Not really. He ordered the first time under the impression they had a product that fit. Which apparently isnt the case. If he is going to be the guinea pig then he should get a discount. Then it would be reasonable.
     
  16. ExcelsiorZ

    ExcelsiorZ Formula 3
    BANNED

    Nov 7, 2003
    1,267
    Beverly Hills
    #16 ExcelsiorZ, Oct 13, 2015
    They botched a cover for a 355 top. First they said they would redo it. Weeks past and no word from them. They they said they would pay an upholstery shop to fix it but they never sent the check and never returned phone calls. Huge waste of time and a waste of money.
     
  17. onefastman

    onefastman Karting

    Jul 15, 2011
    120
    STL
    #17 onefastman, Oct 26, 2015
    Good news, I called paypal and sorted the issue out.

    From my description, they misunderstood and thought that it was a custom item (like a suit), which is why they denied the claim. I called and explained that it fit all Ferrari Mondial's from 1984-1992 and sent them the link to prove it. They figured it out and refunded the money immediately.

    What A** H***'*!

    Oh well, now all is right in the world
     

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